I went to Ruby Nail Bar, (which I've been going to for 4/5 years now) for the LAST time today!! I…read morehad a terrible experience and refuse to set foot back in that place. I've spent and tipped so much money there in the past but they have gotten sloppy, lazy, rush their services, don't care about whether or not their customers have a good experience with them, and obviously tell customers what they want them to hear to get them in their chair.
My boyfriend treated me to an early birthday mani and pedi, and I found a beautiful cat-eye style set I fell in love with and wanted. Because I've been to Ruby Nails many times before and they did my cat eye nails this time last year (that looked good), I had faith in them. Not only that, but when I got there, I showed the guy at the counter the step by step VIDEO tutorial, (from start to finish) of what I wanted, and he confidently said that they could do it, which is why I went through with the nail appointment in the first place.
Long story short, after they already did my toes and started on my fingers, they broke the news to me that they "could not" deliver on what I wanted, even after initially assuring me they could. They took my money, charged me the extra cat eye style fee for both my finger and toe nails and NEITHER set are even cat eye!! Don't get me wrong, I think the nails I got are cute, but I had to settle for something I didn't even want. If I would have known they couldn't have actually done it, I would have initially went somewhere else altogether, or at the end of the day, would have chosen something different.
Disappointed isn't even the word. I paid $180 for these nails!! (Including a $10 tip, because I believe in tipping for services)! And they're not even anything special, let alone what I asked for and what they initially said with confidence that they could deliver!!! And the audacity to charge me the cat eye fee's, which I didn't even get!! The magnet used to create the cat eye effect was not only barely used, but it wasn't used correctly to create the illusion of the cat eye. It looks like I have regular polish on both sets.
NEVER AGAIN, Ruby Nail Bar. Yall should be ashamed to take hard earned peoples money, give them your word on being able to do something that you couldn't execute, charge them for services not even rendered, and not even think twice about it.
