My husband has gone to East Alton tool rental for years and always received good service. However,…read morehe took his stihl saw in 2 months ago for a broken handle. Eric took the handle off in front of us and said that he couldn't fix it and would have to order a new one. My husband called several times over the past 2 months to check on the progress of the saw. Finally, my husband ordered a new handle online and went to get his saw so he could attempt to fix it himself. When he did, they handed it back to him in pieces in a box! The broken handle (which had salvageable pieces on it) and several other pieces were missing! When he asked about it, he was told that he brought it in like that. Which is completely untrue. Unfortunately, they have now lost our business for good and we would NOT recommend them to others...as we have in the past. If you choose to utilize their company, take pictures of your equipment while in the store before handing it over to them.

We have been going here for all our Stihl purchases and service needs on our outdoor power…read moreequipment for years and can assure anyone that THIS IS THE PLACE TO GO ! The product knowledge is second to none in the STL marketplace and the ethics of this family business is commendable . Given the global hoax of doom and gloom unfortunately some international manufacturers are slow in manufacturing product and PARTS and this adversely affects the turnaround time of repairs or over the counter part sales ... this is not the fault of ALTON EQUIPMENT & RENTAL and is common to the equipment and service industry globally. GIVE THEM A TRY you won't be sorry ...we actually go out of our physical way to do business with Alton Equipment & Rental .

The rental of the machine and trailer was very good. From getting the appointment setup to…read morechecking in and getting everything hooked to my truck was professional and expedient. The return also went smoothly and was hassle free. I would recommend this rental service to anyone who wants good equipment and quick service.

I rented a trencher from K&K and everything worked as expected. The guys who helped me load it on…read moremy truck even took a minute to show me how it works! Great experience overall.

Great service! I left some part numbers with the front desk on a Saturday and I had my parts on…read moreWednesday.

From the owner: Nu Way has been the industry leader of construction supplies and equipment since 1955. With a…read moreseven-acre main headquarters in south St. Louis County, we also have facilities in Jefferson City, Jackson, and Wentzville, MO and Troy, IL, giving us the opportunity to provide quality service to all of southern and central Missouri and southwestern and central Illinois.

I bought a trimmer May 2025, it stopped working this morning, May 2026. Took it back to Ace, knew I…read morewas going to have some issues about fixing or returning it. Nope, Bob took it back, replaced it and I was on my way. I think I'll be shopping at ace from now on. Thanks Bob!

I would not purchase from this establishment. My first time experience was degrading. When I…read morecalled inquiring about Delta vanity and roman tub facets the receptionist assumed that was not a plumber. She immediately start correcting my verbiage when she knew what I was talking about. I told her that I would come to review some of the facets that were available. She told me that I had to have an appointment to visit there show room. Which she said was not open. She also told me that I had to work through a plumber to visit and purchase items. I told here that I was a license plumber and thanked her for her candor. She hurried off the phone. I guess with an area code of 630 she assumed that I was not a plumber. Or that my articulation with words was not welcomed by her. I was left with the feeling that this southern Illinois plumbing establishment is not people friendly.

From the moment you walk in to the moment you leave you are treated like family. However my family…read morehates me but I assume this place is like if you had a loving family The only complaint I had was Mongo the sales cat was condescending. I understand their rank as the CEO of the company but still they should take the time to answer my questions.

I came in looking for a specialty mesh that I had used for concrete sculpture work when I was…read moreliving in California but I hadn't found a local supplier here. The first guy at customer service wasn't really interested in helping me and when I asked if it was okay for me to look around, he seem relieved that I was going away. There's almost everything one could need concrete-wise (except what I needed) plus some other concrete-adjacent supplies. While I was browsing, a young worker asked if I needed help and then sent me to another worker when he couldn't answer my question. The last worker I spoke with was fine, friendly, and professional.