Roll the dice.
Demazzi struggles to provide quality service, and it's a common element of discussion amongst reviewers; we got to experience it firsthand on the windiest day in Melbourne.
It's cosy when you walk in, your typical casual dining set. Although empty, the waitress said all tables inside were booked. So we sat outside. Braving the wind was fun, it added to the experience, but we soon came to realise after two hours, inside was still empty, validating concerns of reviewers before about service. We noticed one group demanded to sit inside much to the dismay of staff members (but still accounted for it, but I thought it was all booked?).
When we were finally served (waitresses talking amongst themselves rather than serving customers), we ordered the Lucky Mac burger with double beef, double cheese, jalapenos, lettuce, Mac sauce, mustard and ketchup and the Kentucky burger, buttermilk chicken in their secret spices, fried with double cheese, double bacon, jalapenos and their pink sauce all served with fries. We also ordered the Nutella coconut brownie milkshake to share.
The Lucky Mac burger was tasty, meat was tender, the sauce was great, but it tries to do too much with the bun breaking apart easily and the taste can get tedious halfway through, still a contender in my eyes. The Kentucky burger is similar, for a chicken burger, it's nice, but didn't quite knock it out of the park with the taste. Needed a bit more sauce, and the chicken could have had more flavour. The fries were nice and crunchy and the Nutella milkshake was delicious, great presentation as you see in the images.
Demazzi has a lot more to offer in their menus, lots of burgers and shakes to try, it's expensive, but where the food is concerned, you shouldn't be disappointed (especially the shakes, they nail it there).
The service is incredibly lacking, to the point where I can't recommend Demazzi from my experience. We saw a waitress dip her hands in a customer's drink to take a lemon wedge out and then serve it. You had the waitress lie to customers that inside was booked (on Melbourne's windiest day) when no one filled those seats in the 2 hours we were there. We were ignored and didn't receive service for almost half an hour (I had to put my hands up!) while staff talked amongst themselves.
Come for the shakes, try the burgers and roll the dice, because the food should grab your attention (especially the shakes). If you experience the terrible service most reviewers talk about, you just might not come again, but on the flip side, if you do experience the service that's standard in this industry, this is a 4 star Yelp establishment.
Unfortunately, I rolled the dice, and I was frustrated and disappointed at the service when we came in, a time when Demazzi wasn't busy, they had every opportunity to impress. read more