Being a tenant of an apartment since 2016, i feel compelled to write a glowing review about the management company, particularly for the landlord/management in charge of my apartment unit, Mark Fleysher. It's It's not every day you come across someone in property management who truly embodies both professionalism and compassion, but Mark is exactly that kind of person. From the start, he handled a difficult situation with fairness, and integrity. When I needed help navigating a complicated lease situation, he not only listened to my side but offered clear guidance on how to resolve it. He gave me the exact steps to take, supported me through the process, and--most remarkably--showed up to court in person to vouch for me. That kind of follow-through speaks volumes about his character. Needless to say, I got the results I wanted in court. Mark is a no non-sense kind of landlord who will work with you if you're dealing with legitimate hardship, but he's also not afraid to do what needs to be done when someone isn't holding up their end. He handles difficult situations without judgment, guided by facts, fairness, and a strong sense of responsibility. You may not always hear glowing reviews from tenants for management companies and landlords, but this one is well earned. read more

We tried to get a hold of someone from the Deluxe Realty but it was a mission impossible and I'm starting questioning why so many good reviews since they don't have a receptionist to answer the phone? We called three times and every time was someone from an answering service and like robots (cold voices) were asking the same three questions. 1) give me your name and last name 2) give me your email address & 3) give me your phone number. And you are wondering what for, since nobody calls you back. Anyway we found some other property management who the owner answer the phone and with a few minutes we transferred our rental house to him. read more

I rarely write reviews, but needed to express my gratitude regarding one of Deluxe Reality's agents. I had the good fortune of "running into" Melissa Boswell while searching for a home to rent in Las Vegas. I sold my home in Vegas in 2021 and moved out of the country. Upon returning to Las Vegas I wished to rent and Melissa was the listing agent for a rental I was interested in seeing. That particular house did not work out, but Melissa spent several hours with me over a three day period looking at potential homes. My understanding is the referral fee for rentals is minimal, but Melissa still went over and above in her commitment to helping me find the perfect place. Including making appointments, corresponding with owners and management companies, and showing me the actual physical properties. She is smart, motivated, and honestly cares about her client's needs. And we did find the perfect place! We found a lovely three bedroom, two bath home in Summerlin. Melissa, I cannot thank you enough for all you hard work and dedication. Not to mention your upbeat and sparkly personality. If you're looking for a rental or a property to purchase, contact Melissa. You will not be disappointed. read more

I'm by no means a professional landlord so I completely rely on Mark. His responsiveness and professionalism make owning a rental unit a pleasure. He is equally good with large problems -- one unit had an unfortunate water leak from the apartment above -- or small problems -- like (sigh!) problems with irrigation, and he is happy to go an extra step in explaining what is going on. For me, the cherry on top was tax season, when the numbers I got from Mark in the annual summary he sent me matched the numbers reported to the IRS, so for once -- unlike our previous management company -- it was easy to get the income and expenses into TurboTax. read more

Great team Very helpful They help me with my high rise condo in downtown Las Vegas with tremendous efficiency read more

Deluxe Realty is absolutely the best. I went thru 3 different property managers and they couldn't get the job done. Mark is patient (especially with what we both went through), Melissa is great, and Indica is just awesome! She seriously is like a Pepper Pots to Tony Stark before Iron Man 3. If you're looking for a good property management company, look no further. read more

Deluxe Realty provides a highly professional good quality service. Documentation is clear and accurate. Mark is attentive to issues and provides quick response to the point. We are very pleased with Deluxe Realty service. Dmitry V. read more

Never would we imagine we would have been surrounded by such amazing people while looking for a home. We ran across Deluxe Reality while searching for a home, from the application process to moving in and beyond the team has been absolutely amazing. We started out talking to Melissa Boswell. Wow, is she amazing! She opened her arms and was externally thoughtful and helpful. Living out of state she instantly went to the houses and showed us around with no hesitation. She kept us laughing during the process and she became an instant friend and family member in our eyes. She was knowledgeable, polite, funny and sweet and would bend over backwards You can tell she is extremely dedicated and passionate. We also had been in contact with Indica Lozada. She always answered, helped and resolved anything we may have needed during our move in process and was extremely helpful. The entire team at Deluxe Reality has been nothing but a positive experience. We look at each and every person we have encountered as extended family as they are there for you. I am I'm aviation and my schedule is extremely caiotic but that did not stop them from going out of their way to work around by bust schedule and my time. I highly recommend using any of their recourses and employees if you are looking for a home. I know we will continue to go through them but we hope we found our forever home already, thanks to Melissa and the team at Deluxe Reality! read more

This property management company has turned itself around recently with new staff and vastly improved level of customer service. Our garage door broke on Monday at 9am, trapping our cars in the garage. Indica Lozada of Deluxe Realty called a contractor immediately and sought approval from the house owner to repair the door. We were back in business by 3pm. Excellent customer service. read more

We've been working with Deluxe Realty for over 8 years and they make our lives sooo easy! Our property in the US is managed by Mark & the team at Deluxe Realty. Their professionalism and communication is unmatched. We have so much piece of mind knowing that everything is taken care of for us, as we live in Canada. Thank you for everything guys! Mosi & Nezi from Vancouver, Canada read more

They were timely in processing my application, and they are very responsive in regards to any maintenance requests whether it be small or large they get it handled. Indica is our main contact and has been great to work with. read more

Deluxe Realty is the best A+++ I recommend to all my friends.

I have been using the company for almost 2 years. Mark has been great. Reasonably priced and professionally managed. I would recommend him to my friends and family. read more

If there was an example of a property management company that did do well by their clients I would say it was this company. What a joke. I was referred to them and that is the only reason I worked with them in the first place. Poor communication, lack of professionalism, and just plain rude. I have never been so humiliated in my life by a company. Claimed to be able to rent my place fast! It's a renters market and not a peep. Was never update on visits, repairs or anything. I constantly had to reachout to them for updates. It was like I signed my property over to the air. If I were you, I would select another company or manage your own property. You would be better off. Rated 0 stars in reality read more

I would not say this company was great what so ever. Please beware before you place your hefty deposit down. I moved into an 2 bedroom that was not up to date-old stove, nasty cabinets, loud dryer. Plus roaches!! After I moved I cleaned very well. Deluxe Reality took over 600$ of my 1425$ deposit. Stating there was a hole that needed patching. I simply emailed Mark F, and asked for a picture of the hole that was patched, there was no response to my email, I have emailed 2 more times, and will probably will not receive a response. I was charged an extra 250$ on top of another 400$ I have not heard a word or seen a picture of a hole, that's just a easy way to take renters money!! I only stayed there 1yr & 4 months. I can't really. I would not recommend this company at all to anyone. read more

We have been working with Deluxe Realty for many years now and have been very happy working with them. Melissa, Indica, Mark and the team have always been responsive, professional, friendly and always looking out for their property owners and renters. As a property owner, I appreciate their prompt response to any questions and concerns I -or my tenant- May have. Melissa and Indica are both very friendly, knowledgeable and on top of any concerns and problems that may arise. Mark is always professional and I appreciate his flexibility and thoughtfulness when working with us. We appreciate all the hard work they do and are glad they are the property managers for our properties! read more

Mark at Deluxe has been everything I hope for in a property manager. He took a huge problem off my plate after I rented to the wrong person and was able to move them out, get a bunch of damage fixed, and rent it out to a solid reliable tenant quickly. His flat rate can't be beat and he's always been accessible. I own several rentals in other states and I wish I could have Mark manage all of them. Go with Mark - you won't regret it. read more

This was by far one of the best experiences I have ever had, and one of the easiest processes for renting a house I have ever experienced! Indica Lozada made this all possible, she was super hands on, kept us up to date, and one of the nicest people I have spoken to in quite some time! We are beyond excited to move into our new home and it is all thanks to Indica! We look forward to working with her in the future! read more

The best property management company. I am so particular I had a hard time handing over all my properties to anyone. Its the best action I have ever done with my rentals. They actually respond and act quickly to both my needs and my tenants. Very professional, attentive and thorough. The process has been solid as far as maintaining properties at very fair pricing. Transitions between tenants have been seamless. Pretty much exceed at all that a landlord is looking for. The above reasons are just a few of why I give Deluxe Realty five stars. read more

Our entire AC unit went out in the middle of an excessive heat warning and Indica while on vacation did not stop to make sure we got a new AC unit and my family was taken care of . While it was hot and uncomfortable Indica personally called to check on me and my family while services were being done to make sure we were ok as well as offering accommodations during the process. Thank you Indica and Deluxe Realty for your amazing service! read more

Mark and Alla are both great! Very easy to talk to and work with. Honest, legit and nice people that gets the job done. We have been with them for the 2nd year now and no issues as of date. Thank you, Mark & Alla. read more

I have been renting a private home from deluxe realty now for five years During those five years any problems that were minor or major all it took was one call to Allah and it was immediately addressed and repaired an expedited the most speediest way possible I cannot recommend deluxe realty enough Last night my AC went out at 9 at night I called them and they called me back within minutes at 9 p.m. at night and had somebody here at my house to fix it at 8 in the morning again all it took was one phone call to Allah never had to call for any situation more than once... I have been basically been renting my whole life and have dealt with many property Management corporations or companies and once again I cannot recommend them enough Gregory Allah and Mark have all just been great right from the first day they deserve nothing but five stars Chuck yolles read more

I bought the property in 2012 with Mark's help and recommendations and have been with him ever since. Mark solves problems with my property, real estate and insurances quickly and efficiently. Thanks to the staff of Deluxe Realty and personally to Mark. read more

Mark and his crew are excellent management company . They been managing our place more than 8 years now.

Mark is great. We had a different management prior to Deluxe and the difference is night and day! Deluxe takes care of issues promptly, keeps us in the loop and provides clear and accurate statements. Highly recommended. read more

Mark came highly recommended to me by two friends that have utilized his services for many years. He did not disappoint. He helped ensure that my property was fully ready to welcome a new tenant, he found a well-qualified tenant in a short period of time, I have nothing but positivity. Thanks for all your hard work and for always answering my many questions so promptly and thoroughly. A+ read more

I have been With Deluxe Realty for 8 years now. Mark and his staff have always been extremely helpful and responsive to my needs as a home owner assisting me in making sure my tenants are taken care of since I do not live in the Las Vegas area. My home has always had quality tenants and if something has not worked out they have had the house cleaned and back on the market in less than a month. My experience has been they have put forth the effort and have gone out of their way to help make sure both the tenants and I are happy and they take great care of my home. Turn around on repairs is timely and I truly trust them. I would not change agents ever and highly recommended them. They are honest and good people to work with. I have appreciated all their work these last 8 years! read more

I have owned rental properties in different cities for 47 years. I have experienced everything from good properties managers to terrible property managers to outright crooks. Mark now manages 18 properties for me. He is by far the best property manager I have ever worked with. read more

Deluxe Realty is fantastic! They are knowledgeable, quick to get back to you and a great company to work with. I would definitely recommend!

Excellent service, friendly staff and found me a tenant in less than a week after listing my rental. Deluxe is legit. Beware of all others. read more

Mark and his team are amazing! They helped me quickly get into a place, took care of my concerns, and have just been awesome with everything! I highly recommend deluxe Realty! So easy! read more

This is probably my favorite realty company. I thought they were great but my wife thought they were even better. Stella helped us find the perfect home with the most luxurious neighborhood we had never heard of. Exactly what we were seeking, love you Stella! read more

I have been living in my condo for less than a month but have been very pleased with Deluxe Realty managing the property. Specifically, I love working with Alla Fleysher, who is a total dream and takes care of all of my issues immediately. She is such a joy to work with--very friendly and patient. I can't thank her enough for her efforts in helping me settle in and taking care of my concerns. read more

I wouldn't use any other realtors for my real estate needs. This realty company is as good as it gets and I definitely recommend it to anyone who's in need of one. read more

These guys are awesome! I literally moved to Vegas last year thinking I had a place, only to find out I didn't once I arrived. I found a house that Sellstate had for rent on Wednesday and these guys jumped through hoops to get me qualified with keys in my hands by that Friday. 2 days!!! I had keys and was able to meet the truck with all my things and move in. I have great, great appreciation for this team. They are incredible and I highly recommend them to anyone needing to lease or buy a home. read more

When you're looking for real estate or want to work in an awesome real estate office this is the team that can take care of you. Great place to buy real estate with helpful and professional agents. read more

I loved renting from this company. Mark was excellent. Allah Fletcher, i can't explain how much I loved her. She resolved any issue that I had, and made sure it was taken care of immediately. Quick response to any questions I had. She always made sure I was taken care of. I seriously appreciate it. If I weren't saving money trying to buy I home, I'd still be at the condo. It was so hard to leave. I literally cried the day I finished moving and had to turn in keys. If I'm ever looking to rent again, I am definitely contacting this company again. Thank you again. read more

Thank you to Deluxe Realty for being such a great AWESOME team. We're happy to be dealing with a knowledgeable staff that's always there to keep us busy. Never a doubt to be referred out, The service is the utmost excellent. read more

very happy with Mark, he rented my house after only a few days on the MLS, and for more than what I was expecting. I would definitely recommend Deluxe Realty to anyone with property management needs. read more

My property management is phenomenal! I've been renting a property with them for a very very long time and I am extremely pleased with their services. Throughout any issues big or small they have been extremely timely and attentive. I highly recommend Mark and his team! read more