The hotel is right next to Fort Wayne's Parkview Field baseball stadium, and i didn't notice the…read moreTinCaps at first when I took Webster Street to West Jefferson Blvd. So, that's convenient if you're a baseball fan, but I was on a business trip. As others have mentioned, parking isn't that close, and there's a walkway between the parking garage and the hotel. Also, this Hampton Inn is right next to a Courtyard by Marriott. The staff was helpful, especially regarding our 10 pm, 12 am, and 2 am irritation from someone in the fitness center dropping the ball weights. This went on for two nights. Nothing but repeated loud thuds. Come to find out it was a bunch of kids; at that who's bright idea was to put a fitness center on thr top floor? It's a nice hotel with some minor issues. Id likely stay again, but perhaps 2-4 floors.

What makes this Hampton Inn stand out is its service. Special thanks to Mariah, who is simply…read morespectacular, professional, and attentive to every need, which she skillfully ancitipates. Well managed. Super great staff. That's an important reason we stay only at Hilton. Yes, it's an older building. It's Fort Wayne, Indiana, folks. There are no new buildings. This is clearly the best hotel if you're staying in town. That said, it is true, I expect Hilton to invest in this property to maintain brand standard. There is no better alternative nearby, but hurry up and step it up. The building is old and musty, and Hilton knows it. We stayed in the 1 bed-1bath King Suite and it's a lovely layout. Great furniture. Very clean. Once in the room, it's a Hilton Hampton Inn. Until in the room, it's Fort Wayne. The staff accommodated my family's every need. The lobby is lovely for late night work while the family sleeps and the pool is super kid friendly. Plus, nice breakfast area. I do think Hilton knows it's time to invest in the infrastructure updates. Until then, give the staff a raise. Big time. Management, front desk, and maids. Your people are making Hilton look good in an old facility. It speaks volumes for Hilton's quality of management, Conrad Hilton would be pissed about the corporate's inattention to the need for an update. Conrad would also give each of these staff members a free vacation for making him look good. I expect Hilton to act accordingly. Veritas! Harvard '24. Thanks from the family.

Once again, The Arbor at the Bradley Hotel did not disappoint as we enjoyed our Sunday brunch. Chef…read moreMya's Hollandaise sauce and eggs Benedict were both savory and satisfying. Server Anthony was expedient, gracious, and showed wonderful attention to detail. We are grateful that The Arbor is available to us as an excellent downtown dining experience.

Overall Management of the property is lacking. No sense of urgency to serve customers. Improve…read moreCleanliness, especially in rooms. Communication thru Alice app - reply to you that they will do something, and then do nothing. We had leaking shower head. Took 2 days to fix.

Experience: I stayed in a less than stellar hotel trying to save some money, and ended up…read moresacrificing my back on their hard beds. So I upgraded to the Hilton in search of a better sleep. Glad I did. We stayed 2 nights. I had my friend and her son and my kid on the reservation but they just ate breakfast and stayed at her house so the kids could play. The breakfast was amazing!! Definitely upgrade to include breakfast. So worth it!!! When I first checked in, Ashley was at the desk and she was so nice and helpful. She explained the water situation, which didn't really end up effecting my stay but one time... but they are remodeling the floors and have to shut it off at set times during the day to remodel the bathrooms. My room was already remodeled and it looked amazing. The hotel is clean and attractive, and I didn't hear any neighbors. The beds were comfy and yes, my back thanked me for it. The shower was hot and spacious. I didn't use housekeeping because I had my pup with me and I didn't want her to bark if they came in. But they were friendly when I passed in the hall. So this place was 5 stars in my book, and everything was great. Food 5/5, room 5/5, service 5/5, Ashley 5/5... thank you for a great stay!

very clean....pleasant staff....well located....plenty of food within walking....high A Padres…read moreaffiliate next door

Solid hotel and kind staff, making for a comfortable stay. I…read morewasn't the biggest fan of the location, given the parking lot was small and the surrounding food options were limited. But the room was huge, equipped with a nice kitchenette. Lots in the surrounding, drivable area to order UberEats from. Weirdly, of my whole party, nobody had handsoap equipped in their bathroom. Guess you have to ask? Highlights: -Fun (free!) breakfast buffet items like chia seed pudding. -Freshly baked cookies in the lobby. -Good pillows!

A comedy of errors from the start. Toilet was clogged as soon as we entered the room. No linens or…read morepillows for the pull-out bed. We waited 30 minutes for a plunger and linens. At "breakfast" the following morning, there was little to no food left in the breakfast area with nearly an hour remaining in their stated breakfast hours. If there had been any food left, there was no silverware- only plastic sporks straight out of elementary school. The main reason for all this: Inadequate to nonexistent staffing. I realize I didn't pay $500 for this suite, but it's amazing how overall hotel standards have sunk in the post Covid era.

We arrived early and parked in the parking garage next door. Parking was very convenient. Our room…read morewasn't ready but that was fine because we were early. The woman working the front desk, Letra (spelling?) was absolutely amazing. She was always smiling, greeted us by name whenever we walked through the lobby and was just a ray of sunshine. Employees like her really do make a business. The location was great for us because we were at a convention and the convention center was right across the street. We were able to drive a short distance to go to dinner and a movie one night. The bed was very clean which I so much appreciated. I'm very very particular about things being clean. There were employees mopping and cleaning common areas throughout our stay. The shower and sink area were also clean. The only reason for the 4 stars and not 5 is that there were handprints on the walls in the hall, dust on the baseboards in the room and a big chair in the room that was made of material that would need to be cleaned instead of wiped off so for me, it was just a waste of space. If I can't clean something with my Lysol wipes, I prefer not to have it in my hotel room. I just avoided sitting there. I would recommend the hotel and if you stay and have a chance to meet Letra, you're fortunate.

I had a great experience staying here this fall. The room was really nice and included a…read morerefrigerator and microwave. The staff was nice including a friendly and helpful housekeeping and bartending staff. The location is excellent, right by the historic theater and wonderful botanical gardens. Although the hotel doesn't have a complimentary breakfast and is not a Four Seasons, it is really a good value and overall I was very pleased.

Worst experience ever. Children running around at night and foot steps were made above us at 11 pm…read morejust making constant noise. Floorboards creak EVERYWHERE. Ran out of conditioner before I got to use it was crazy. Employees won't even give me a towel cus they didn't even provide enough in the room. Told em they couldn't send anyone or they couldn't go themselves for a towel. The pool is very small and unclean. Hair was just floating in the pool. The gym mats were unclean breakfest was a joke. They had pre bought sausage sandwiches and only bagels to serve. They closed breakfest 30 mins before they actually end. I could go on and on but Honestly it's really worn down and I won't be returning.

I found Vivian at the front desk to be professional, courteous and warm. In addition, all…read morehousekeeping staff I encountered were great and made my stay away from home enjoyable. Will be back again.

We stayed for two nights while visiting for a wedding. The…read morehotel is close to many restaurants and the Meijer was close by when we needed a few items. The room was clean. The bed was comfortable. The breakfast area was clean and the food was stocked by the hotel staff often. I didn't get the lady's name but she was so sweet and nice. The selection for breakfast was also very nice. Our only complaint is that the pool was closed after the first day we were there. Our son was disappointed about this. We will definitely stay here again when we return to Ft. Wayne.

I stayed in this hotel for three nights, and was pleasantly surprised. The service here was simply…read moreoutstanding, from the front desk staff to the breakfast server and literally every employee we met . Five star service! Five star clean! My room was large, with a separate sitting area with tv. The bed was very comfortable, and there was a refrigerator that was larger than most hotels offer. Everything was spotlessly clean. Breakfast was very good, there were several hot items and the usual waffles, toast, yogurts, etc. Everything was kept very clean and the food was fresh. I seldom stay in Best Western hotels but I will definitely plan to stay here again the next time I am in the area.

The rooms are nice and most newly redone. The staff is nice. BUT this is the nosiest hotel/Airbnb…read moreI've ever stayed at. Between the long term guests, staff and resident dog....I'm not sure which part is worse. Tvs and radios blaring before 8:00 am, staff talking loudly down the hall from one end to the other to eachother, staff talking loudly at the front desk where all voices carry, and the dog barking inside or outside our windows. The staff do not know what "inside" voices are and I feel are very rude to customers/residents who either work 3rd shift or guest who are sleeping in. This is definitely the noisiest hotel/Airbnb and would not suggest it if you like quiet.

Lilly helped us out and she did a great job! The room was fantastic, it was clean and the beds were…read moresuper comfy!

I would not read to much into those "1 Stars" My Husband and…read moreI were in town for a Family Reunion and we have only GREAT things to boast about with this Hotel. Our room was a kind size room and though smaller, it was not cramped AT ALL! Yes, very ride of that old dresser! Who uses them any way? A lot of convenient charging ports! The bathroom GREAT with raised toilet! I'm 6ft 2"so that's HUGE accommodation! Even though there were a lot of kids, the hotel was quiet... the breakfast is DELICIOUS! Try the pancakes! The staff was nothing but friendly and courteous. We travel a lot and this was a fantastic, comforting and restful Hotel. Thank you front office manager, KarieAnn

This is a perfectly fine, reasonably-priced hotel, located just off the highway…read more The room was small but clean. Free self-parking around the outside of the building. The staff was very friendly. Amenities include a pool table in the lobby, an enclosed swimming pool, and a small fitness room. There is also an ok free continental breakfast (with a make-your-own pancake machine, believe it or not) and self-serve free tea and coffee available 24/7. There is also a Golden Corral located next to the hotel. I will leave it to you to decide if that is a good or horrifying thing. If you very wisely decide to skip the Corral, much better options are located downtown, about 10 minutes away. Would I stay here again? Sure.

This was the dirtiest Hilton I have stayed in, and I have been a Hilton Honors member for years…read more There were stains on the furniture, candy from a previous guest on the floor, no soap, dirt on the bathroom floor.. Also, the pool had a film on top of it with at least four dirty towels lying around and trash on the tables. When we tried to check in and out, no one was at the desk. Breakfast was very mediocre and super expensive (not complimentary). Staff were friendly and there were no bugs that I noticed in the room, so that's a positive.

Horrible pillows. Room wreaked of chlorine. Stayed Friday through Monday and they never cleaned the…read moreroom. Had to go to the desk for clean towels. The guy at the front desk is not friendly at all. We asked for a couple more pillows because they are not good and the front desk guy argued then brought us two pillows and two wadded up pillow cases. He couldn't even put pillow cases on pillow cases on for us. The hot tub looked disgusting. Breakfast was horrible. No restaurant or bar. Hilton should be ashamed.