1. Deluxe Cleaners

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San Carlos, CA

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Deluxe Cleaners

3.2 (9 reviews)
Open • 9:00 am - 5:00 pm

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4 months ago

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13 years ago

I think this place is great! I have been taking our stuff there since the day they opened.

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Magic Alterations

Magic Alterations

(33 reviews)

$$$

Sarah is a terrific tailor and a lovely person. She can do everything from very complicated to…read moresimple

I am beyond disappointed with my experience at this alterations shop, especially considering these…read morealterations were for my wedding events. I brought in my Untamed Petals welcome party dress over two months ago to have the hem shortened, sleeves altered, and dress taken in. From the very beginning, I repeatedly asked for an estimate of what the alterations would cost, but I was never given a clear price. Had I known what I would eventually be charged, I would have taken my dress elsewhere. Throughout those two months, the older woman working on my dress had me come in multiple times for fittings specifically to ensure the dress was being altered to fit my body correctly. I made the time to attend these appointments, trusting that the repeated fittings meant everything was being carefully measured and adjusted. This makes the final result even more frustrating and disappointing. Fast-forward over two months, and I finally picked up my dress today, just 10 days before leaving for my wedding. Not only was I shocked to be told the alterations would cost $550, but the dress now barely zips up! The woman helping me was visibly struggling to get the zipper closed. After multiple fittings over the course of two months, how is it possible that the final fit is this poor? What was the purpose of having me come back repeatedly if the dress was ultimately going to be this tight? When I questioned the price, the cost was blamed on the light beading on my Untamed Petals dress. While I understand that certain fabrics and embellishments can require additional work, this should have been communicated and discussed before the alterations were completed, not when I arrived to pick up my dress. Unfortunately, the disappointment didn't stop there. I also dropped off four pairs of my fiancé's pants that he needed for our wedding. One pair was cut too short, and rather than taking accountability for the mistake, the explanation I received was that she had been extremely stressed. I understand that running a business can be overwhelming, but customers should not have to pay the price for someone else's stress, especially when trusting a professional with clothing for such an important occasion. Between the lack of upfront pricing, the $550 surprise alteration bill, the multiple fittings that still resulted in a poorly fitting dress, and the mistake with my fiancé's pants, this entire experience has been incredibly frustrating. I trusted this business with clothing for one of the most important weekends of my life, and instead of feeling excited, I am left stressed and disappointed just days before my wedding. I would strongly encourage anyone considering this shop, especially brides, to get a written estimate upfront and be extremely cautious when trusting them with time-sensitive alterations. Unfortunately, I would not recommend this business based on my experience.

Deluxe Cleaners - laundryservices - Updated October 2026

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