do not go here. Gave us the wrong suit the day before a wedding. Won't return calls. Email and…read morephone won't work.

DO NOT GO HERE!!! Lost my husbands suit for OUR WEDDING!!!!…read more told me they did not have it, had to go all the back home and get the ticket and then came back and they found it. AWFUL CUSTOMER SERVICE. Still made me pay for THEIR MISTAKES. My hands were shaking and had the worst anxiety because they literally told me 3 times that they did NOT Have his suit. WILL NEVER RETURN.

Took my daughter's wedding dress there to be altered. The lady doing the alterations was not very…read morenice. She was irritated with us when we went for the second fitting, we couldn't get the dress zipped up. My daughter is a tiny girl and the only thing that needed to be done was the skirt length shortened, bustled and adding straps. Seamstress tossed the skirt on the floor like it was a cheap piece of clothing. They came highly recommended by the bridal boutique we purchased the dress, not a pleasant experience for someone special day and experiences before that day.

The people that pick up and deliver are always so nice. I had an incident where my comforter came…read moreout wrinkled. They bought me a new one and send me an apology note. They offered to replace it. I call that great customer service and professional !

As we get older we all put on a few pounds and I wanted keep my custom suits. When other cleaners…read moresay it cannot be done these ladies always pulled through with amazing work. I've had Corneli Suits as well as Boss and Sean John sports jackets altered by these wonderful ladies and they've always provided quick and professional work. My alterations thus far have been 10 suits and 2 sports jackets, I wouldn't trust anyone else with my alterations. Thank you!

Do not come here!!!! Regardless of how far the next cleaner…read moreis, go there. Instead of quality services, they ruin your clothes (and blame you for it). After ruining a very expensive dress, staff was incredibly rude, did not even attempt to resolve the matter, and even made numerous snarky remarks. Eventually, they did acknowledge the mistake they made, and were still absolutely rude. Whatever they have going on.. there is no reason to treat people like that. Rarely in my life have I experienced anything like this. I like to give people the benefit of the doubt, and I am still shocked about what happened and how I was treated.

I had a great experience and wonderful service, the staff are very friendly. Will return again.read more

The new owner Charles is a gentlemen! I had a Dior shirt with damage from an Ex washing it and him…read moreand his crew fixed my shirt AND did so quicker then expected during the holidays! Don't let the old reviews stop you from trying a fantastic business with more then fair prices!

Amazing service at an amazing price! The Puerto Rican lady is incredibly warm, friendly, talented,…read moreand knowledgeable. I always enjoy bringing my clothes here. Best in Town Cleaners 2771 Monument Rd Jacksonville, FL 32225 United States

Ruined pants , customer service was aloof, rude and not respectful. Expensive pants with no…read moreproblem with cleaners before until the color was 4 times lighter in the seams of the inner legs and the back of the pants. Ruined , very disappointed , will not be back .

Read the reviews and it seems like people either love or hate this dry cleaners. I gave it a three…read morestar because I did not actually have anything dry cleaned. I was going to have an item cleaned but when I got there on July 3rd there was a sign stating they were closed until July 7th for the 4th of July. I went to another dry cleaners that was opened and only closed on the actual 4th of July.

Awesome customer service from the owner. My Mom raves about his service as well as my brother. Our…read moreclothes are always right.

Dropped off 2 long dresses, 1 bridesmaids dress and 2 short work dresses and the cost was $172…read morebecause they classified all the long dresses as "gowns" saying it's the material even after explaining that the material was the same as a standard short dress. Won't be returning

I typically use this businesses services as a dry cleaner but we recently have had a washer machine…read morebreak down and required a "wash and fold" service for a small load of my casual clothes. On Saturday afternoon, I took my clothes in a basket with hangers to THE CLEANERS on Penman Rd. When I inquired if they provide a wash and fold service they seemed puzzled. "you don't need anything pressed?" The rude owner inquired. I replied "No, just folded". "What are the hanger for?" "Please hang the shirts", I said. He seemed disturbed by my request and was generally rude and uncivil. As a cleaner wouldn't it be obvious what the hanger are for??? He accepted the clothes and abruptly handed me the pick up ticket. It would not be ready until Tuesday, which surprised me that it would take so long for something that could easily be done on-site, but that was OK I was in no hurry. Tuesday afternoon I arrived to pick up my clothes, the lady who was working seem to have a difficult time finding my laundry. After about 5 minute search she finally brought out my basket. The total was $44.70, I felt that was high for a small basket of clothes, but I paid and inquired how were the charged compiled. " We charge $2.79 per pound". That seemed excessive but I paid and left. When I got home I weighed my clothes, basket and hangers. The total weight was less than 10.5 pounds, basket, hangers and all!!! I took the clothes back up and explained the discrepancy and the lady seemed perplexed as what to do. She checked my ticket and said I was charged for 14 pound. She re-weighed my basket and confirmed it was only 10.5 pound. Instead of an apology and a refund she called the owner (I assume). During her conversation with the owner she insinuated that I had removed items to reduce the weight. At that point I left never to return and told her that someone at this cleaners is a cheat and a thief! The scale that they weigh on is very simple and clear. It could not have been an honest mistake. Not only did they cheat and steal from me. They kept the nice felt covered hangers that I brought and replaced them with cheap wire hangers. They had my contact info if they wanted to make this right. But I never received an explanation, apology or refund. In my opinion this business owner is a THIEF and will CHEAT and STEAL from his customers. DO NOT USE "THE CLEANERS" on Penman Rd.

Mrs. Leila was very nice over the phone first of all. I went…read moreto do a small job in one of my clothing and she did a very clean job, I'm really happy with results. Also the price was very reasonable. I definitely recommended. Hope my review helps you on your decision.

Did they dry clean my clothes? Yes... But here's the catch. They have to send them out, so if…read moreyou're looking for a quick turn around, this isn't the place. One of my suit jackets I got back, when I went to put it on I noticed color differences and spotting... Things that were not there before I brought the jacket in for cleaning. I paid almost $10 an item, so I'm not sure that's a great price for shoddy work.