I placed an order online with the Security Supply Store about a month and a half ago. I ordered 2…read morehats and 2 handcuff keys with delivery expected within 2 weeks of placing my order. Nearly a month later, and having not yet received my order (no email confirmation either), I called the company to ask about the status of my order. At this time, my credit card had already been charged the full amount of my order. The woman I spoke with told me that all of the products I had ordered were on back-order and that someone should have called me to tell me that.....but no one ever did. She then told me that the products should be arriving within the same week that I had called and that the items would be expedited so that I would receive them the following week. I asked her to send me an email with my order confirmation and for someone to call me once my items were shipped so that I would know that progress was being made. I waited 2 weeks and had still not received my items so I called the store...again...and spoke to the same lady who advised me that her supplier was out of stock and did not know when the items would be available. No one from Security Supply Store had ever contacted me, or even attempted to contact me at any stage to let me know that they did not have any of these items in stock, nor did they know when they would be getting them. I was lied to by this company, and had to chase after them for simple order details that they should have provided me with right from the start. They made no effort to advise me that they were out of stock and that they did not know when the products would be arriving. I will never order from them again, and I highly recommend that others do no not, either. I asked the woman to cancel my order and refund my credit card for the full amount of the order. She eventually did, but not without first mentioning to me that they normally do not refund orders. That's pathetic. If you don't have something in stock, and if you do not let your customer know this right from the start, you should not be selling such items wtithout first making it very clear to the customer that you are out of stock, and that your supplier is also out of stock, and that a lengthy delay in receiving such items may take place. Furthermore, you should, at a minimum, send your customers an order confirmation after having placed an order and maintain contact with your customer when there is an interuption in service. The fact that I, as a customer, had to chase down the company to find out why I had not received my order, is pathetic and speaks volumes to the terrible customer service that this company demonstrated. Steer clear of this business, and do your online shopping elsewhere.

This business does not seem to follow up on back orders and you wind up contacting them (over and…read moreover again) until they finally reply. They will also substitute items without contacting you.

My friend and I were enjoying a Tims and a walk around our local school. Gemstar security pulls up,…read morejumps out of his car, doesn't close the door and before he can even get to us, demands to know what we are doing. My friend started to say we are having a coffee and a walk, he cuts her off and says in a ridiculously aggressive tone says , " No, you're trespassing and its an arrest-able offense." while using his thumbs to pull out his security vest. "O we did not know that" "You need to leave now!" his voices gets louder (as we are trying to head to our vehicles) At no point did we argue or object with this man, yet he continued to get more aggressive and threatens to confiscate our Timmies and have a look inside as well as detain us. Please reconsider the training that your security staff go through including a course on human decency. We were just a couple of grown women having a chat and not causing trouble or being disrespectful. As well as being compliant. I would have liked to see how he would have behaved had it been a group of men or god forbid anyone with weapons. He is an accident waiting to happen.

Alarmforce continues to take money off my bank account despite the fact that I cancelled my…read moresubscription almost half a year ago. I just found out today when I checked my bank statements. I fulfilled my contract and decided to go with a different security company once the contract was up. I spoke to customer service this morning, I was told that they did not receive the equipment I returned, therefore, they continue to charge monthly fees until the equipment turns up or I pay over $300 for the missing equipment. What a SCAM!! No supervisor/manager available to deal with this issue at this time. I left a voicemail with a supervisor named Natalie. ALARMFORCE LACKS CUSTOMER SERVICE. I was a subscriber for 6 years!!!!

We are having a terrible experience with this company, now called Bell Alarm. After having items…read moreinstalled poorly (like imagine a security camera permanently set to your neighbour's house instead of your side door; and the smoke alarm is installed in front of a door in the basement, so we can no longer open that door), the main panel started beeping at 10pm. We spent two hours on hold (their call centre is open until midnight). No one answered. The beeping stopped but it will take three weeks for someone to come to the house. Now the panel is beeping every hour. It will be our 2-3 time we have spoken to the techs, who can do nothing remotely. We have to call them again. They have a good sales department, but after you sign up for a three year contract, they become terrible.

Lost my house keys and was unable to cut at Minute-keys at walmart. I randomly just searched for a…read morekey smith that can cut buildings keys and stumbled upon Reilly Lock and Security System. The gentlemen were really kind , professional and extremely helpful. He was able to found a match to my key and cut my keys within minutes. No appointment was required. It only cost around $9. I highly recommend coming here to cut your keys or any other services

I was driving on QEW getting onto the 401/427 merge. I was doing speed limit as the traffic was…read moremorning rush traffic- about 750 on Monday Morning. I looked in my rear view on the exit as I have been trained by SMITH System driving. All I could see was the front grill of a Sprinter. I immediately speed up as I was concerned with the lack of sense this driver had. As I merged into the right lane this guy came around screaming and giving me the finger. Either this guy has emotional issues and I would be extremely concerned for them to come to my home if I was not there. Or he was late for work needing to speed as I can only assume this business treats its workers in a way they are screaming at potential customers in a moving Billboard

I called alarm force 2 times on the phone each time for 3 hours and they hang up on me. The system…read moresaid the batteries are dead and the system does not open. Since last night the system beeps every 5 sec and my dogs ears are ringing. I need help to shut it off. Why am i just disconnected. If anyone can help me or direct me please help? I'm ready to smash my system its so annoying.

I've been using Alarmforce for over 7 years and have had no issues with them. Earlier this year I…read moreswitched to a wireless option and the technician came out and had it installed in about 20 minutes. He even changed batteries in some of the sensors at no charge to me. I've recommended them to friends who had no issues with them either.

We love the service we received from Voltronic Inc for installing our new Neat video conferencing…read moresystem! From the initial consultation to the final setup, their team was incredibly professional and efficient. Their solution gives us the chance to have seamless hybrid meetings with only a finger tap!

From the owner: We're HTA Certified: Luxury and a CEDIA Premium Partner focusing on providing Turnkey Smart Home…read moreand Office solutions.