Management here is terrible. The one guy who was knowledgeable and always there he no longer works…read morethere. He was funny and always helpful when we came in. I think his name was Hunter.. The staff is always on their phones they don't greet you. You have to ask them to help you they don't acknowledge your even there!

It's unfortunate when a place gets a bad review and it's literally because of one employee, and he…read morewas the only employee there. Sorry I came in 15 minutes before you closed, but...you're still open so my apologies you have to actually still do your job. There was no greeting when I walked in. He didn't bother asking if I needed anything, even though I stood at the counter where I had chosen what I wanted to get for a few minutes before I had to ask him if he could grab something for me. Still didn't say a word. I chose 2 items and said thank you...still no response. He rang my stuff up and didn't tell me what my total was, just expected me to read it off the register as he continued to wrap my things up. Handed my bag to me and I said I appreciate it, not one word out of his mouth. I mean...my bad for coming into your shop I guess. He made it very apparent that he was unhappy I came in. Good customer service goes a long way and unfortunately the customer service I received tonight was really bad...I mean, the only "good job" I'll give in this review is for making it very uninviting and uncomfortable. If I'm not mistaken, you make commission off sales there. Sorry I put some extra money in your pocket in the last 10 minutes of your shift, bud. I'll just go somewhere else next time. "Thanks, have a good night"....says no one, I guess.

Peter may have single handedly redeemed this spot for me. I popped in yesterday for a quick juice…read moregrab and he was great. Literally the best interaction I've had with staff there since Alex left. Peter was super knowledgable on product, he gave great recs on some merch and didnt make me feel like I was bothering him by asking a question (like my last few encounters). In fact I bought more than I intended because his descriptions of products were so detailed and appealing. Thank you Peter, I truly appreciate the dope interaction.

Very disappointed in the service that I received at this shop. Allegedly Organized Harassment with…read moreindividuals joking around taking photos of me with merchandise. On top of that in regards to items on hand, it had the worst stock inventory of items that I have seen at a head shop. Very unprofessional and would never recommend anyone to shop there also because of cost. It's just a hole in the wall. There are way to many head shops on every corner to ever deal with that location. I will definitely pass on the tip to friends and acquaintances.

I don't smoke, but after hanging at Hanson Pocha with my friends we had a person that wanted to…read morecheck it out. The employee was extremely accommodating. My expressed interest in a cool sticker and they threw it in for free with the purchase. That is extremely accommodating in my book. Any business willing to do that deserves a 5 stars in my book.

I love buds.. and Bud's also! Every time I've been here it's friendly attentive and helpful…read moreservice. It's a smoke shop with some cool glass pipes and almost anything else a smoker might need. This is my new smoke shop near downtown!

Frank was great. He seems to know a lot about what's he selling unlike other places …read more 20/10 definitely my new favorite smoke shop in downtown .

I was in last night and was super excited about the "how to train your dragon" pieces. Honestly I…read moredon't smoke but I love anything to do with the dragons. Great store

Shout out to DJ's. Me and my 81 year old mom came in looking for humidors and retro cigar ashtray…read more They did not disappoint! Family owned, the owners son was there in the middle of a mass delivery day. He over heard the type of humidor I was looking for, which I did not see on display, and he proceeded to open up boxes so I could see the new ones that just came in! He gave me background info on each one and voila! Got a new gorgeous wood humidor. Also picked up a great new ashtray. I really enjoyed the place. They were fun and knowledgeable and very helpful. Def use them for you cigar needs!

Hannah is the best! Great customer service! Great prices! They beat the competition! I love going…read morethere!

From the owner: Tobacco shop offering a variety of smoking supplies, including hookahs, glass pipes & e-cigarettes.read more

Have not been here specifically, but called some questions and they answered the phone number to…read moreconnect through and the customer service was good

They hire the coolest people here! I always get the best customer service too. This is my favorite…read moresmoke shop, they have everything I need...and then some!