Efficient professional timely knowledgeable friendly intelligent affable industrious consistent…read morefair local compassionate involved in the community problem solvers never failing loyal bankable folks who are good at what the do. I've been baking here since they opened and sad to say I've caused them more incidental problems than they ever caused me. Any time I need anything I call RHONDA on the phone and she either jumps on it with both feet or advises me what steps to take. All those folks in Italy what been having all that trouble with that tower in Pisa ought to call Rhonda. She'd straighten em out right quick.

Great local bank - they know their clients/customersread more

Franklin Eaton is truly the best CPA we have ever had in 40 years. He is a professional and…read moreknowledgeable tax counselor who is not only meticulous but efficient. No matter how many questions we ask, his patience and character are above reproach. We highly recommend!

Franklin Eaton helped resolve an issue where the state failed to properly factor in data from my…read moreschedule 1. He was very friendly, prompt, and professional. I would and will recommend this gentleman.

no fraud dept. Only if you have overdraft protection and to see who is generating service charge…read more$35 D

Had a savings account there and a car loan . They were crediting savings deposits to my car loan…read moredespite being clearly labeled which account to deposit them to !!! I finally got that straightened out and then they lost a $500 check to be deposited in savings . A month later it clears my checking account and causes an overdraft . Avoid this place !!!

This bank is the most helpful bank I have ever dealt with in my more than 50 years of banking. They…read moregive every customer the best service imaginable. They actually have people who answer their phone and will talk to you if you have an issue or a question. They will take the time to help you in anyway they can.

Just beware. I'm happy to discuss my extreme bad…read moreexperiences encountered at this bank for several months. I think they have even did some illegal acrivity as well, by breaking the laws of consumer affairs. On May 20th 2021 they still can not tell me where my funds are. JUST BE VERY AWARE!!!! Better banks out there for sure. I do not recommend this bank at all. They mishandled my funds more than once. Money is still missing as of even today May 20th 2021. They lied to me several times about the monthly charges that they continued to apply to my accounts. This was the worst banking experience in 50 years of my banking life. (And there is more) the closed some of my accounts without my consent or even knowledge. If any one has a lawyer in mind that would consider this case, please recommend a lawyer. This place should not even be operating or handling any ones money as many mistakes as they have continued to make. And the CEO dont want to properly take care of its employees mistakes. The CEO could have taken care of business but seems to side with those making the mistakes. Trust me run as fast as u can and dont be apart of this syco institution at all.

The drive thru line at the window is very slow at 8:30am. Waited 14 minutes for 3 vehicles.read more

I have been to this bank several times and each time it is the same. The landscaping is soooo…read morehorrible. There is paper littering the ground everywhere. And when I say everywhere I mean everywhere. And this is the same with each visit. You would think with $7.50 charge for doing there job of cashing a check that is drawn off of their bank, that they could afford a landscaping company to keep there business clean. Nasty ...nasty place...

***BEST BRANCH IN GAINESVILLE WITH THE FRIENDLIEST STAFF *** Everyone in this branch is very…read morefriendly and welcoming. The managers are great and the tellers & bankers are very helpful. Robert is my favorite teller, always wearing a big smile. Would definitely recommend going to this branch

wow...so disappointing, on a friday. 1 teller during rush hour lunch. geez louise!! really boa??…read morereally?? this is why i dont have an account here!!(on top of the exorbant ridiculous fees) . glad i rarely have to come by here..sad sad sad.

Update: I'm changing this review to 3 stars from one. Though I had a bad experience there, I had to…read morego in to change some information on my account and I had a good experience. The two people I interacted with we're friendly and very helpful. I really appreciate the care they took to help me. Previous review: We went to this bank after visiting another B of A, where the people were at least nice but completely clueless when I asked them to deposit a large check from the State of California. They didn't know what to do with it and told me it was a "worthless check". (It was from the state's controller's office!) We then went to this branch and a kid slash manager working there took the check, after hearing our story, and left for several minutes. Instead of looking into it himself he clearly just called the other branch because when he came out, he parroted the same things the other branch said. He was very smug about it and extremely unhelpful. It was so baffling that he could be a manager and unable or unwilling to look into how to handle a state issued check like this... We went to Wells Fargo and after 20 minutes we had a new account with the money safely deposited. We were treat respectfully and they were very professional. They may not have known right away how to process the check but the manager spent the time making phone calls to figure it out. Bank of America employees usually seem to be put off when asked to think about something outside the box or do a little extra work on the part of the customer. They can be so snotty! That kind of attitude is bred within, from the top down.

They deposited my paycheck into the wrong account. It was my first paycheck and it was after…read moreChristmas so I was really disappointed when I didn't show up in my account. I tried calling the next day but no one picked up the phone.

Where do I start with this bank. The employees are lazy...maybe not all but pretty much the ones I…read morehave come in contact with are. They tried to say I didn't make a payment on a loan and I had to pull out a receipt and show them I had paid it. Then I was getting charges on my debit card they issued me 2 new o e that I hadn't even activated and money was coming off them. Last but not least the drive thru is ridiculous!

The bank finally refunded the two hundred dollars back to my wife. However, it took way to much…read morework on my part. But I will give them credit for doing the right thing...