Previously had a good experience but that changed when they decided to close for a week without any…read moreprior notice to patients waiting for glasses or needing help. They have a pair of my glasses (frames that I provided) and they're not returning calls or opening the doors. Additionally, a pair I picked up last week were made wrong and I haven't been able to get the issue addressed. This issue cost me a lot of money because I had to go to a new provider and get my glasses made there until this operation reopens their doors. It would be one thing if patients were notified in advance and still chose to do business with them but that's not the case. I will never do business with this establishment based on their disregard for patients and terrible customer service.

I am a patient here and just recently had my annual appointment and was given trial contacts and…read moretold to call to order. Well I called on Saturday and today but apparently they are closed this week with absolutely ZERO warning to patients or communication. I am out of contacts and need them for a vacation and Bocaview staff is nowhere to be found with no prior warning. Will start looking for an alternative office moving forward. I find it hilarious that I called 3 times and left a message with the call center for a callback to atleast provide me with my prescription so I can order my contacts elsewhere and still no reply. Yet the business has the time to respond on my Google review instead of actually helping me. What a joke.

Came to pickup contacts on a Saturday Feb 14. Called this week to make sure they were opened on…read moreSaturday and it was confirmed. I showed up today and nobody is here and the lights are off. I had to spend a lot of time today to make this happen and now I can't see for the next 2-3 days. How is nobody here??? Your website says open on Saturdays as well.

Unexpectedly stumbled upon View Optical on Atlantic Ave in early July…read more What an amazing space, and, selection of unique high-end frames. We were greeted by Dina, who's sales and customer service skills are unmatched. I purchased two pairs of Jacques Marie Mage frames, along with lenses, totaling $3200. Dina provided a timeline which was reasonable based on the unique lens shapes and frames. Four weeks pass, and I hear nothing, so I called. No, answer so I left a voicemail, no call back. Then, a second call, same experience. I then walked to their store for an update, to find a note on their door saying they were closed due to a staffing issue. So I called their other location and was told they could not assist with transactions at the Atlantic Ave location. Two days later I was able speak with someone on the phone. I was told one pair was completed, and ready for pickup. However, he was quite flustered, and short, explaining he was alone in the store and would be leaving soon. I rushed in, was handed my glasses and he scurried away. I asked for info on the second pair and received a vague answer, once again being told he was alone, and very busy. Two weeks later I called and was told the second pair had just been sent to the lab and he did not know the timeline. I refreshed his memory on the transaction and he said he would research it and call me back. An hour later he called saying they were done and in the store, I told him I'd be in later in the day to pick them up. I walked to the store around 3:00 only to find another note on the door saying he was closed due to no staffing. Frustrated I walked down the avenue and grabbed a bite, walking back, and past I noticed now it was open so went in. He was alone again, clearly agitated and retrieved my second pair. This time I was able to try them on, get them fitted, etc, but he was being a pompous ass the entire time. It's beyond my comprehension that a business that appears to be of this caliber would operate at this level, completely dropping the ball, zero communication, zero service, zero customer service, zero staff, and blatantly rude. I was so thrilled to find this business, and the glasses I purchased, but due to the post-sales experience I would have a hard time patronizing them in the future.

I am so impressed with this store and its staff! They are very professional and take the time to…read moreunderstand the needs of their customer. I previously had one disappointing experience after another with one of their competitors causing me to look for another store. From the time I walked into Eyesite of Boynton I felt I was in good hands. I ordered a new pair of glasses which arrived quickly. They emailed and texted me to let me know they were available for pick up. I highly recommend this store and its staff!

Well, it's been a couple of years since our last eye exam, and we were pleased to see Eye-Site was…read morestill seeing patients (bad pun intended). A new optometrist, Dr. Patrick Dupuy, now owns the business. He was both pleasant and thorough in conducting our exams. He answered our questions and we didn't feel rushed. The assistants were also all very nice and helpful. They checked our insurance coverage and clearly explained our out of pocket costs. Eye-Site in Boynton Beach remains our "go to" eye care location.

I had to replace a broken glasses frame, went to Beach Optical on Federal Hwy in Delray. I bought a…read moreframe I found on Amazon for $395, they charged me $800 just for the frame. Unfortunately I paid for this ripoff before pricing the frame in advance since I didn't know what frame I'd be buying. DO NOT DEAL WITH BEACH OPTICAL ON FEDERAL HWY IN DELRAY. THEY WILL STEAL YOU BLIND. l'm to blame for this blatant rip-off, you don't have to be as stupid as me.

While the doctor was good the receptionist was one of the most racist and rude persons i have ever…read moremet. He addressed me rudely when i asked him an interim question around my VSP insurance and then tried to overcharge me saying the times have changed. In the end when his payment terminal was stuck he commented rudely targeting indians as scammers , or the people messing around with his network.

Horrible customer service. They don't know what they're doing in terms of delivering a good service…read moreto customers. I was told my sunglasses would be able to be replaced with subscription lenses, of course that's not the case, they never gave me a refund until I called them out on it claiming "they can't give a refund without a physical card present" .... But then ended up giving me a refund 10 mins later when i was going to dispute the charges with my credit card. Absolute garbage. They keep making comments without spending a minute of effort to find out facts. You'd think they'd apologize or offer a discount for their errors, nothing.

Not crazy about them over priced. Walk out the door they…read moredon't want to know you if you have a problem !!! Donna L

Extremely dissatisfied with customer service since the store was acquired by the new owners, they…read morewill not honor extended warranty that was purchased on lenses that was still valid. I do not recommend this business

Dr Dominic, was very knowledgeable, lost a contact in my eye, that was folded in half, he found it…read more I wouldn't have been able to find it on my own. Will go back to him! Staff is very nice. Clean office, it's nice.

Let me start by saying that I love the sales associates here - especially Patricia. She was…read moreincredibly kind, patient and helpful in helping me find a new pair of glasses. I also had a good experience with Giselle, the doctor, for my exam. My qualms are solely with the front desk staff. Specifically a heavier set brunette woman who sits at the computer closest to the wall. She can't even be bothered to look up from her computer screen to greet or speak with incoming customers - even when they direct questions to her. She is exceptionally rude and quite frankly, if I didn't have such a great experience with Patricia and Giselle, I'd never come back. This is a luxury eyewear store so I expected to be treated as such. Especially since I dropped over $840 on a pair of glasses here, after insurance. I work in the customer service industry and have for the last 13 years and as a manager, I'd want to address this behavior immediately so that it doesn't deter business. It takes very little to look up from a computer to greet and make eye contact with paying customers who are needing support. Knowing that Visual Eyes has another location in Delray, I may consider going there to see if the front desk staff has basic customer service skills before I find a new optometrist.

Beautiful over-the-top eye glass store in Mizner Park. The colorful eye glass displays pop against…read morethe bright white lighting, which drew me in from the walkway. Excited to see the new Meta interactive eye glasses by Oakley that basically mimmick the original Ray-Ban version. Sadly, no Oakley or Tom Ford brands sold here, although several other notable brands for browsing purposes only. The exclusive Cartier glasses were center stage with a dramatic red display case facing the outer window. The Chrome Hearts brand was not known to me but offered a few unique specialty frames but most were common design similar to the Silhouette brand. The staff woman was not overzealous although available for any questions.

Contacted this business regarding a very extreme prescription for my brothers glasses which they…read moreguaranteed they could provide. Their receipt States no refund or credit after 30 day's, which we did not even receive the first pair until after 30 day's! Those were returned due to not being correct, as have been every pair afterward. Yet, due to my asking if I had to return, meaning to get a refund since it has been six months now that we have waited, I have been informed that they will not longer speak with me. They obviously think that they get to keep a large sum of money for no viable product. That is not a good business practice. We are talking over $600.00!

Very great service and helped me out in a few minutes. I was in and out very quickly. Thank you…read moreJoel!