Our experience with Grateful Dog on Thursday, November 6th was deeply troubling and ultimately…read moreunacceptable. This was our dog Indio's first visit. When we picked him up around 5 p.m., he had a severe laceration on his lower eyelid and was visibly shaken. A young staff member admitted he was in another room at the time and that no one was supervising the dogs when the injury occurred--despite Grateful Dog's website explicitly promising "supervised play, indoor and outdoor." It was clear this employee was not trained to handle incidents of any kind. He also told us he had been instructed over the phone by his boss, Ernie, to clean the wound and apply ointment without notifying us. Ernie made a judgment call based on a dark photo instead of contacting us. As a result, our dog was left with an open, untreated wound for the rest of the day with no communication whatsoever. We took Indio straight to the emergency hospital, where he required full sedation and several hours of treatment. He remained there for nearly six hours. Both the ER team and our primary vet agreed that the lack of supervision, failure to notify us, and the attempt to treat a significant injury without consent were irresponsible. Indio is now on multiple medications, wearing a cone for weeks, and his emergency care totaled $1,295.26. When we later spoke with Ernie, his attitude was shockingly dismissive. His exact words were: "I've been doing this for 30 years -- didn't seem like a big deal." No responsible professional minimizes an injury requiring emergency sedation as "not a big deal." We then emailed a detailed summary with photos and documentation. After that, Grateful Dog completely ghosted us. No response, no acknowledgment, no concern. Accidents happen. But zero supervision, untrained staff, unauthorized medical treatment, a manager who downplays the injury, and complete silence afterward are not accidents -- they are serious failures in judgment and care. If you're considering this facility, ask very direct questions about who is actually supervising your dog and what their real protocols are. Our experience suggests there is a significant gap between what's advertised and what actually happens.

I've been taking my dog to The Grateful Dog for the last 3 or so years and I can't say enough good…read morethings about them! The staff is incredibly attentive, friendly, and genuinely cares about every dog that walks through the door. It gives me such peace of mind knowing they treat my dog like family and go above and beyond to make sure she's happy, safe, and loved!

Ceslie has been a game changer in my dogs' training journey. I highly recommend her to anyone who…read moreis considering a trainer. I have two high energy pit mixes whose leash reactivity had gotten worse in the past half year, and it had reached a point where it was unmanageable because they would start barking and lunging at other dogs even from a healthy distance. I met with a few trainers to get a sense of their methods and styles, and Ceslie felt like the best match because of how she took the extra time to know my dogs and understand their behavior before recommending a plan, compared to others who jumped into training without asking many questions. There was a noticeable difference in how my dogs responded to Ceslie after their first class. She was thoughtful in customizing a plan that fit their needs, from teaching proper corrections to reinforcing obedience to providing the right equipment. She also taught me how to be a better handler (something often overlooked in training!), and it's truly strengthened my relationship with my pups. We had weekly sessions over the course of a month and there has been significant improvement in my dogs' behavior. Walks are stress-free and enjoyable again because we're able to bypass other dogs without issues, their door etiquette has improved, and we're now slowly working on their separation anxiety (slow and steady process but we're making progress!). Ceslie has been incredibly supportive and responsive through it all and I'm very grateful for her guidance with what I thought was a hopeless situation. I'm now considering sending the pups to her daycare program!

Bringing a ridgeback into our family and pack of little dogs was a major shift in dynamics - Ceslie…read morehas been an incredible resource for training, walking and boarding!! We have loved partnering together, with her easy, professional communication, reliability, fun and safe walks with a lot of exercise and socialization....and her commitment to setting our pup up to thrive! Our dog is always so excited to go out with Ceslie, coming home from walks and/or boarding tired and happy, with her tail wagging!

We always bring our dog here for a quick nail trim and sometimes a bath, and they're consistently…read morefast and efficient. A nail clipping is only $20, and a bath is $90. Our husky/shepherd mix always comes back silky smooth, soft, and shedding noticeably less. Reliable, affordable, and super convenient. Highly recommend!

We use Wags for boarding and man George loves it! The staff is second to none and we always know…read morethat our dog is in the best hands. Wags is the best!

My two furry girls were never left alone. This summer we had to leave them for 10 days, we were…read morevery anxious how the girls were going to react, plus we didn't know which pet hotels were good for them. Our next door neighbor advised us about Doggy Dash. We called right the way and talked to Andrew, and he guided us through all the details. We felt very comfortable. We left them few days before to see how they would react. Andrew and his team truly good take care of them. Doggy Dash provided excellent cat sitting services for my furry girlfriends. The caregiver was attentive and followed all the instructions meticulously. Their professionalism and care ensured my cats were content and well-cared for during our absence. We will definitely use them again for our next trip! Girls said "Thank you Doggy Dash! "

Doggy Dash is reliable and trustworthy with an amazing team of walkers. I have worked for Lizzie as…read morea dog walker in the past and appreciated her amazing leadership and kindness. I am now thrilled to have a pup of my own that I know I can trust in the care of Doggy Dash's team. Andrew, the manager, has been so helpful in getting me and Dawson started with walks and is flexible with our needs. I highly recommend Doggy Dash's services!

We feel so lucky to have found Bree to board our senior cat, Scout. Traveling has always been…read morestressful for us because Scout needs inhalers, medication, and extra special care, but Bree gave us complete peace of mind. She is responsive, communicative, and sends great updates that reassure us Scout is safe, comfortable, and happy while we're away. The sweetest part is seeing the connection Scout and Bree have formed -- Scout truly loves being with her. We couldn't recommend Bree more highly!

Bree took such great care of our cats, Norma Jean and Jackson. We were away for a few weeks and…read morenever worried about them. She communicates often with videos and photos. So fun to see how well they are doing. They can play, relax and sleep anywhere in her home. Bree has a special connection with animals, we will be using her services again when we travel in 2026.

Amazing team! Got our super anxious Labradoodle out running and socialising. Andy does a great job…read moreand you can tell they really care for the pups. Extremely happy with the process to integrate Harvey and make his life better. Thanks team. Great company :)

This review is long overdue! I moved to the city just over a year ago and feel incredibly lucky to…read morehave found Penny and the Jets to care for my dog, Ollie, while I'm in the office a few days a week. It's such a relief knowing he's in great hands and getting plenty of exercise, socializing with other dogs, and being genuinely loved by his walker and the entire team. You can tell they truly care about the pups. I love the daily photo updates and can always tell Ollie is happily worn out by the time I get home. Vince and his team are responsive, flexible, and easy to communicate with. Highly recommend for anyone looking for a dependable, caring team that provides real enrichment and adventure for their dog.

I just want to say that this is the best place I could have found; it completely transformed my…read moredog's look. Since he started coming to this groomer, he looks so cute. They pay such great attention to detail here--you can tell the person does an excellent job and is truly passionate about it, as well as loving animals. I love the service every time I visit; they are incredibly kind from the moment we arrive. If you're really looking for a place to get your pet groomed, I 100% recommend it.

I go to Jeffrey's for snacks for Harold. I asked for their feedback and they said Amy is great…read more Her prices are fair and her energy is very positive and calming. Bring your precious baby to her shop! Support small businesses in North Beach!

The best caretaker for my fur baby!…read more I can't say enough great things about Chantel and City Girls Dog Care! From the moment I reached out, I felt like my husky lab Kuma would be in the best hands. Chantel is incredibly responsive, kind, and passionate about dogs. Chantel and her team have looked after Kuma a few times now, and I'll definitely keep coming back. During my recent trip, I received daily updates and adorable photos that reassured me he was happy and well-cared for. City Girls Dog Care followed my care instructions perfectly. They gave him plenty of love and even went the extra mile by taking him on hikes. What really stood out was how excited Kuma gets whenever he sees Chantel. It's clear she has a true knack for connecting with dogs and training them.

Chantel is a phenomenal dog trainer and walker! What sets her apart is her compassionate approach…read more From the very first session, Chantel's communication stood out. She is professional and punctual. Her knowledge and expertise has taught me so much about my dog and his behavioral needs, ensuring I understood every step of the process while creating a stronger bond between me and my dog. My pup is two years old so it's very important for me he socializes with other dogs and that he gets his daily walk which has all been possible with City Girls dog care. My dog has so much fun on his walks and I look forward to his adorable pictures! I highly recommend City Girls dog care.

I found this place because my normal cat sitter was no longer an option. Sunshine has stayed here…read moretwice now (soon to be three times) and every time I have picked him up he has been clean, calm, and perfectly happy. I'm happy to have found a place that takes such good care of him while I am on my trips

i had to leave my sweet Coco here while i went on a trip. when i came back she was calm, relaxed…read more and usually, when i leave her with anyone she is anxious, agitated and gets cystitis--almost every time. i give her gabapentin for anxiety, if she needs it but this time i didn't even have to. thankfully! The people working here are super sweet and kind. the shelter itself is really cool! a few resident cats running around and the sweetest one is a large maine coon cat who's really friendly. Overall tho, they offer a lot of options to keep your cat engaged, happy and well cared for while you're away. i picked her up straight from the airport and she was super excited and happy when she saw me but by the time we got in the car she was very calm and she slept right next to me purring the entire way home! you won't regret leaving your sweet kitty here! def recommend!

David has been an absolute blessing!…read more Bohbi (my cat) loves David and gives him so much affection upon his arrival. He is prompt, reliable, trustworthy and will update me when I'm out of town which is always comforting. I don't know what we would do without him. I love how David pays attention to detail. He wanted to make sure that she knew my little guy: from his foods and his routine down to the way he likes to play. I never worried a minute while I was out of town because he had everything under control. It was such a comfort knowing that my little guy didn't have to go stay somewhere else, but could stay in his own routine at home. I would HIGHLY recommend David and his pet sitting services to ALL my friends with furry people. Don't even worry about stressing or planning for a trip to the kennel, just let David come over and take care of your little family at home. AND, he will update you as often as you'd like regarding your pet. He always sends the cutest photos and videos which adds even more reassurance. Recently I had to move to a new apartment and my cat freaked out really bad! David came over and helped me find him after he ran off and get him calm and ready for the move. He even put him in his carrier for me which made the transition so much easier. You can really feel the love he has for all the kitties :)

Just as you can see from the photos, David really loves cats and I can say that my cat loved…read morespending time with him while we were away on vacation. David is a real professional who got the chores done right away so that he could spend the full amount of time with our boy. There is only one sitter for us and we highly recommend David.