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Dekalb Parts

5.0 (1 review)

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4 years ago

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Landers McLarty Ford of Fort Payne

Landers McLarty Ford of Fort Payne

(7 reviews)

Cody helped me and my husband get a Raptor R. We flew in from California to get this beautiful…read morevehicle and it was the smoothest transaction. Customer service was incredible. I highly recommend working with this dealership.

I am usually not the one to complain but I think I should share my experience so maybe you can…read moreavoid the same situation. We purchased an Expedition here August 17,2024 everything was great until we noticed a coolant leak. I call get an appointment to drop it off and have it fixed. (Appointment was on Monday 10/21) Monday at 10:48 am they called and told me it had a bad heater hose and it was not covered under warranty so it was going to cost $575 to fix. They said if the hose wasn't in stock would it be ok to stay overnight. I said yes under the impression it would probably be Tuesday when it was fixed. Tuesday I didn't get a call. Wednesday I didn't get a call. Thursday morning I decided to call. They told me they didn't know if the part was there or if the vehicle was fixed or anything but they would call me back. I had still not heard anything at 4 so I called and was told it wouldn't be done that day. I was told they would need an hour and a half Friday morning to finish. I call at 4 Friday evening and was told it was on the rack being worked on and it would be done by 5. I had left work early to get it as I had plans that evening and couldn't wait until 5 to pick it up. Only after expressing my frustration and asking to speak with the manager was anything done. The only positive thing that came from this was them waiving the bill after my vehicle sitting for almost a week for a job that should take an hour and a half. I am not bashing--I am only sharing my experience so maybe someone else can avoid what we have been through. As for me and my family we will not be back.

Dekalb Parts - autopartssupplies - Updated May 2026

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