We were traveling home from Florida back to our home in Chicago. We met up with my husbands niece…read morein fort payne, Alabama when we heard a rattling sound. Being that it was Saturday, mostly everything was closed. We were so thankful when Matt answered the phone and told us to come in he'd have a look. We got right in... Matt ran out to get the part and had our truck fixed in no time. Matt was a Godsend. We're heading back to Chicago now and feel very safe thanks to Matt! We highly recommend!

From the owner: Window Tinting. Auto Detailing coming soon! Contact us for details. read more

I went to Auto Zone not sure what my problem was with my car.... Work showed bad battery Craig…read moreSears came out replace battery even as it was raining .... So...if you want a perfinal..go to auto zone and see Craig Sears Happy customer Susan Malone

Dont ever go in here....just go to dekalb parts talk to rhett or richard. Autozone cant even look…read moreup simple oil filter an have it waiting on you when you get there. They have 1 person answer phone which swears shes not the one that pulled it from shelf. Went as far as to tell me it had to be 1of the2 they gave me.(after2nd trip to town) Point is my husband called them gave all info i go get it, an get all the way bk to dogtown its the wrong one. Ppl dekalb parts may not have your part today but itll be the right part the next day after they order it. An they treat you with kindness an respect wether your male or female when you ask them ??? On the phone or in person not just bc your a woman an automatically assume you have no idea what part or etc you need. I didnt even want to give autozone 1 star i wonder if itll take it off lets see... nope well that one star can go for them actually picking up the phone to say hello autozone how may i help you which yes they can cost you extra gas( which is 2.52gal) for 2nd trip to return an oil filter!

Cody helped me and my husband get a Raptor R. We flew in from California to get this beautiful…read morevehicle and it was the smoothest transaction. Customer service was incredible. I highly recommend working with this dealership.

I am usually not the one to complain but I think I should share my experience so maybe you can…read moreavoid the same situation. We purchased an Expedition here August 17,2024 everything was great until we noticed a coolant leak. I call get an appointment to drop it off and have it fixed. (Appointment was on Monday 10/21) Monday at 10:48 am they called and told me it had a bad heater hose and it was not covered under warranty so it was going to cost $575 to fix. They said if the hose wasn't in stock would it be ok to stay overnight. I said yes under the impression it would probably be Tuesday when it was fixed. Tuesday I didn't get a call. Wednesday I didn't get a call. Thursday morning I decided to call. They told me they didn't know if the part was there or if the vehicle was fixed or anything but they would call me back. I had still not heard anything at 4 so I called and was told it wouldn't be done that day. I was told they would need an hour and a half Friday morning to finish. I call at 4 Friday evening and was told it was on the rack being worked on and it would be done by 5. I had left work early to get it as I had plans that evening and couldn't wait until 5 to pick it up. Only after expressing my frustration and asking to speak with the manager was anything done. The only positive thing that came from this was them waiving the bill after my vehicle sitting for almost a week for a job that should take an hour and a half. I am not bashing--I am only sharing my experience so maybe someone else can avoid what we have been through. As for me and my family we will not be back.

Don't use Fort Payne Express at all…read more Had an appointment for a transmission fluid change, but once I got there they told me they don't do that service on Saturdays. They should have called me.... 03-29-25 At this location I also requested my suspension to be lubed up and they never did. We've had several instances of waiting several hours for a simple oil change with only a car or two in front of us. This location has also had very bad customer service and communication. I have given them chance after chance, but they always fail at delivering. I don't ever complain about a location, but this one is pretty awful.

Check engine light. Love these guys. Tim is always helpful about what he thinks might be wrong and…read morewhat he can or can't do to help. This is twice now that my check engine light has come on and they've gotten me in same day and fixed. Theirs prices are fair and they are honest. Will continue to use them.

I had a great experience with the service center. Donahoo did not sell me the Blazer, but when I…read morecalled to ask for maintenance, they penciled me in no questions asked. On the day of my appointment, they took my car in immediately for service. They told me it would take about an hour and a half and they completed timely. When I went out to pick up my car, they had run it through the wash for me which I thought was super awesome! My service rep had a smile on his face and was super kind. So, I highly recommend Donahoo for service needs.

I booked a service appointment online.. the day of the appointment they called me and said don't…read morecome because their online booking doesn't "catch up on the computer".. some weird excuse.. what's the point of even having booking availability online if it doesn't work at all.. don't book service online because it doesn't work.. better yet, don't go here at all.. They just lost a customer for service and I was in the market to buy a new 70 thousand truck in the next year.. bye bye