I love all the doctors here. They said eventually I will get to meet everyone. I'm so glad I got…read morepregnant because i ended up meeting some of the best doctors ever. My friends all said their IUD hurt getting it put in and taken out that's why they're traumatized to get an iud after they had their baby but doctor cheston is so good i didn't really feel much, she's also coincidentally the same doctor that delivered my baby prior to putting in my iud. All the doctors here are great but doctor cheston is def one of my favorites. love her so so much!

I have been coming to this office for about 12 years now. The doctors are amazing, most of the…read morestaff is friendly and the office is super clean and comfortable. Lately, I've been having major issues trying to get ahold of anyone at the office. I recently had a reoccurring issue that was not resolved by medication. I called to schedule an appointment but has to leave a vm. They called me back and asked if I could come in the next day at 4:10. I also work for a health care practice so I said I would check my schedule and call back in 5 min. I called back and the call went to a call service. I spoke with them and they said they would contact the office and let them know that I would take the appointment. The next day I was getting ready to head out to my appointment and realized I had not gotten a call back from the office to confirm my appointment (which is also my bad! I was so busy at work). I called nine times and left a voicemail. Finally someone answered and told me that no one ever scheduled the appointment. I get it. It gets busy or a miscommunication can happen. I wasn't super upset by that issue but it made me think about the future. I can't imagine being pregnant and needing to speak to someone at the office and not have anyone answer the phone/get back to me. I love the doctors here but I feel like I need to find a more hands on office for my future needs.

Cr. Craparo is beyond the best!read more

I cannot say enough about how wonderful Dr. Craparo is. She's compassionate, gentle, and…read moreknowledgeable. I have extreme anxiety, and she always puts me at ease.

I know this is a trite phrase when it comes to healthcare professionals, but I truly mean it when I…read moresay Dr. Burns has very poor 'bedside manner'. Dry personality. Rough with the gynecology exam. Seems like she's in a hurry to get over with the consultation/exam. Didn't seem interested in answering my questions thoroughly. Jerk doctor, not worth my co-pay.

I would not go to her. I was a patient for several years and the final straw was when she screamed…read moreand slapped her hand down and said this is nothing. Nothing was my test results from an ultrasound. I went to another doctor who did a surgical procedure 2 months later. At this last visit she never even examined me or she would have seen the problem. Prior to me leaving the practice, she also did a procedure on me that I did not approve. Her answer was that I tolerated the biopsy so well she went ahead and did a more invasion procedure too to safe me the time of having to go to the hospital and getting it done.

I delivered my son naturally at the BirthCenter and I could not have done it…read morewithout care and attention of my nurse and midwife. I had a very intense and fast labor and they were with me every step of the way. My first birth experience was very long and horrible in a hospital setting. However, this time around I felt in control and empowered to deliver without medical intervention. I delivered my son on the toilet and into a room full of love. Thanks Lifecycle!

I transferred my care from an ob to Lifecycle because I knew people who had delivered here. I…read moredidn't want to feel like my pregnancy/birth was just something that happened to me. Throughout my journey I appreciated their patient education, empowerment, and support so I could make informed decisions about my care. I like that my prenatal visits were longer than I could expect with an ob and that they provided a binder for me to bring with assigned homework each visit. Rather than having a "birth plan" (because they usually don't go as planned anyway) we were encouraged to think about our hopes and dreams. Everyone I've met here from the nurse midwives, nurse practitioners, lactation consultants, the clinical director, etc. have all been wonderful to me and if I could do it all over again I would have become a patient here sooner. I had many questions along the way so I'm going to be detailed here so others may know what to expect. Before you can become a patient here you have to attend a seminar to learn more about their midwifery model of care, the differences between a birth in their suites vs. at Bryn Mawr Hospital nearby (you can plan to deliver there or there may be reasons you are transferred there the day of, the nurse midwife on call has the clearance to deliver there), postpartum care, and next steps to become a patient. After attending the seminar, I had to sign a medical release forms to have my records transferred from my previous provider before I could schedule any appointments. They have two locations (Bryn Mawr and South Philly) and prenatal visits could be with the same provider or different providers. The first prenatal visit is longer and billed separately while the rest of the appointments are billed to insurance together under their global plan after delivery (not after each appointment). During my regular prenatal visits they measured my fundal height and would feel my bump for the baby's position while estimating weight (they were pretty good at that)! I had to pay for lab tests and non-stress tests separately. While I had to do my formal ultrasounds elsewhere, they had the equipment to do informal ultrasounds just to check on the health of the baby and seemed to be training their staff to do these more. I was required to schedule several classes to prepare for childbirth (series of 4 classes), about lactation essentials, and about navigating your first days at home after birth. The instructors really encourage asking questions and participation, so it was helpful to have this intimate space for that. The dates and cost of these classes are available on their site but you can't schedule them until you're confirmed as a patient. After your delivery they will follow up with you (home visit if you delivered at the birth center or phone call if you delivered at the hospital). There will be a 6-weeks postpartum visit to examine you and make sure your body is recovering but also to check on your mental health (so necessary and important)! They also have weekly lactation support and new parent support groups that were happening on Zoom, I think they are also now offering in-person options too. I could tell from the session I went to that the other families really found this space helpful and were wanting to offer encouragement to newer parents like me while sharing about their knowledge/experience. Cara, one of the lactation consultants, facilitates the virtual groups and is amazing! I hope all this information helps anyone who is considering becoming a Lifecycle patient because the last thing a pregnant woman should have to worry about is the quality of care she is receiving.

Very thorough, thoughtful & knowledgable with an exceptional group of specialists in her peer…read morenetwork that she can refer you to. Highly recommend.

I was very interested to see that Nancy S and I had similar experiences. I saw Dr, Cheston this…read moreyear for my yearly exam. I patiently waited 45 min without complaining and once it was my turn I was given what I would deem a normal amount of time, albeit rushed, approximately 5 -10 min. DURING THE EXAM she asked if anything had changed since last year. I mentioned the usual menopause symptoms and stated that all were being managed well except hair loss. She offered a few suggestions (all of which I have already tried) and the visit concluded. I TOO was billed extra for this appointment due to the coding and was told that "mentioning hair loss was beyond the scope of the visit"! What?? It's a yearly exam and the dr asked ME a question that I answered!!! INSANE!!!!!! In the 40+ years I have had annuals this has never happened! How does one know what they can and cannot say before they are additionally billed? Outrageous!! I spoke to billing who could not assist, I spoke to the office who could not assist and finally spoke to a very rude office manager who also could not assist, as this was "only something the dr can change." So, I asked for the dr to call me herself. The office manager VERY RUDELY stated she would tell the dr. The dr never called but I was sent a letter from the office telling me they would not treat me anymore. Wow, a truly poor overall approach to customer care and healthcare!

Drs are amazing!! Dr. Davis is one of the absolute best! So caring, so smart, so patient. However,…read morethe front desk associates are so rude. I was returning a call from a nurse who had literally just left a voicemail 2 mins prior. I was immediately put on hold, not asked, just thrown on hold. After a ridiculous amt of time, the associate came on the line and acted annoyed. I asked to speak with the nurse. I was put on hold again for another 5 mins. I was not only unable to speak to the nurse, I was put on hold again and sent to voicemail. I was calling back bc they sent my rx to the wrong pharmacy. They also told me I had to schedule a follow up visit (which was already scheduled). Such a shame bc the doctors are so wonderful!!

I learned the other day following an ultrasound that my baby had died at 7 weeks pregnant. Dr…read more El-Mallah delivered the news to me with so much compassion that while I was processing the news all I could think was how does someone manager to deliver this information so perfectly. I had never met him before that moment but instantly trusted him completely. He understood my need to move forward immediately and made room for a D&E the following day. My experience at Bryn Mawr Hospital was also incredibly positive, especially under the circumstances.