TLDR: Dehlinger Construction's poor inspection ability resulted in my original roof leak (identified during a hurricane) not being repaired, only to find out during another hurricane that there was indeed still a leak.
Two years ago, Hurricane Ian passed through the Orlando region. The ceiling and floor in my garage was soaked, which is why we called Dehlinger. Their inspector, Shannon, came out to the property after the hurricane and performed an inspection. In the attic above my garage, it looks as though Flex Seal was used (unknown to us as we had tenants in the property at the time) in a corner to stop some type of leak (see photos). The inspector, Shannon, identified a hole in the garage. Dehlinger sent repair technicians to my property and proceeded to fix the hole as well as replace multiple shingles on my roof.
Fast forward 2 years and Hurricane Milton has passed. Another leak in the exact same area as the original leak happened which resulted in pieces of ceiling drywall falling in my garage. I called Dehlinger again and they sent a repair technician, Luke, to my property to assess. Luke verbally told me that the area where the Flex Seal is located was the cause of the leak and that the inspector, Shannon, did not correctly identify the leak two years ago, which resulted in the issue never being fixed. Luke also stated that he disagrees with the company as they should send employees who are going to complete the repairs to assess the damage rather than inspectors (who don't complete the repairs and actually do the work). Now, I'm no expert, but if I see Flex Seal sprayed onto a wall, chances are there is some sort of leak in that area. I truly don't believe you need to be an inspector or expert to make that assumption. But I hired the "experts" and here we are.
Now, after calling Shannon (who was somewhat combative over the phone call), I was told that they would speak to their employee, Luke, in regard to some of the comments that were made when he was at my property and that the repair that they completed 2 years ago was indeed the cause of the original leak and that this was a new issue. She also stated that the warranty for their repair was for 6 months. Now, if there are 2 problems that caused the same leak, I would have liked to have had both repaired 2 years ago rather than having to deal with the same problem 2 years later. After the conversation, Shannon stated that she would talk to her Project/Site lead about the issue and get back to me with a resolution.
I received an email from Drew Dehlinger (the owner) with no resolution, just stating that the company is currently at capacity and that if I need a repair ASAP, I should consider going to another company. It's a shame that a company, with many good reviews, does not stand by their work nor their core values. They are not reliable, as they did not fix (whether it was 2 leaks or 1) the original issue, and they do not have integrity as they do not stand by their work as they won't even consider fixing the issue. As Drew Dehlinger told me "If you need this repair handled asap I would recommend you go with another roofing vendor". Steer clear from this company people. read more