Happy to see others found this sloppy crew rude and unhelpful. Wouldn't go there again on a bet…read more Boorish.

They have richly earned their reputation for being rude and unhelpful. After being told a part…read morewould be in store in a week or two, and calling after two weeks to be told any day now, later when I contacted them was told order not put through yet. I had not gone there after a similar bad experience years ago, and thought I'd give them another shot-and they failed miserably. Never again

Terrible experience dealing with Valerie. Wasted almost a month waiting for kitchen designs and…read morere-measurements to be done. She was "overwhelmed" by basic customer questions. If a design person cannot answer customer questions and gets overwhelmed then there's a real problem. After 4 weeks of working on a design that was for a pretty simple revamp, Valerie could still not get our floor plans right. The builder wrote to me to say that the measurements were still not correct. Save yourself time and energy and don't go here for your kitchen design. Seems all this person has time to do is go for "trainings" that don't appear to translate into work output. Poor communication about timelines and every inquiry was met with a defensive list of reasons about why she couldn't get to our project in a timely manner. Undoubtably the worst customer experience I've ever had.

My husband and I are looking to redo our master bathroom. We visited the store yesterday and liked…read moresome of the items in the showroom. But not one employee even acknowledged that we were there. There were 2 girls upstairs that looked at us and kept stuffing their faces. After several minutes we left. If we are going to be spending a large amount of money I'd like better service than that.

They have a very large selection for mulch and other landscape materials if you are like me and…read morelike to take on an occasional landscape project for help your parents at their home. They are a bit pricey but the service is never lacking so I don't try to beat them up on price.

marty and the rysers crew did a spectacular job at sodding my lawn . Three months later a few…read morepieces didn't take as well as the others . One phone call to ask what i should do about it , and a rysers crew was there in a few not only did they replace everything that didn't take, but they also went over and above what was needed . Love Rysers !!!

Knowledgable, friendly and conveniently located hardware store on First Ave! Came in here to get…read moresamples of Benjamin Moore paint and the team was incredibly helpful. Always better to support and shop local when possible!

Terrific old school hardware store. The staff is ultra friendly and helpful, great product…read moreknowledge too. Much better than shopping at a big box store.

I recently had the (dis)pleasure of welcoming a Lumber Supermart employee to my home for a dirt…read moredelivery. While I appreciate the company's commitment to filling voids in my property (we've used them many times before without issue), it seems that one of their employees has also taken it upon himself to fill the air with a void of his own making - in the form of inappropriate and racist comments. He suggested that I hire "Mexicans" to finish his work, and I must say, I was taken aback. In a world where we're striving for unity and understanding, it's disheartening to hear such divisive remarks from a representative of this local company. I'm not sure if this is a new business strategy or an unfortunate oversight, but it is disgusting and needs attention. I believe in second changes, and I hope the owner will address this issue with the appropriate seriousness it deserves. In the meantime, I'll be sure to spread the work about this company's ability to deliver both stone and stone-headed, unsolicited opinions in one fell swoop!

Ordered the Pyzique Cambridge fire pit kit. However I received a different style fire pit which had…read moreDIFFERENT dimensions. When I called I was told that the pyzique is not being manufactured so the company replaced it with a different style. I have since learned this is NOT TRUE as per discussion with Cambridge company and several other dealers in the area. I feel as though this was a bait and switch and I am not happy about it. How do you not inform a customer that a requested item is being replaced with another? Too late to return since this timing was coordinated with my contractor and there is no time to get the other. Will likely not use this dealer for materials again.

It's a kinda 'ya get what ya pay for' place. Not the kind of tools you buy if you're using them…read moredaily, but perfectly fine if it's a tool you need for a specific task once or twice. There are bargains to be had.

So I purchased a pump for a fountain that I recently got. The inner workings blew out of the back…read moreand the rod ate thru the plastic. I had the box and I always give my phone number for returns. The woman I just dealt with (Saturday November 18th closing manager) was so completely rude, standoffish, unhelpful, dismissive, impolite, angry, passive, mean, confusing etc., The pump I purchased is a 158 gph pt no 63315. To exchange it for the same pump in working order, not blowing rods out of the body of the machine, I was told I had to pay the difference. Not the point. Her passive aggressive nature was completely uncalled for and unprofessional. I made sure to thank her over and over less than 3 feet away from her and it was only her and I. NO response at all. I apologized no response at all. Her tone was loud and her demeanor was wildly angry . I have been to this location in the past. This experience was so poor I hope harbor freight tools checks in on the representatives that are the faces of their corporation. Btw the woman at the Islin NJ location( younger curly hair pretty) needs a promotion, a gold star and raise. She is truly a breath of fresh air to walk in to every single time I shop that location. Not this one. Unreal. People it's the holiday season. #harborfreighttools

These guys are the real deal and they fix things…read more All my gear is Stihl, toro, and Wheelhorse

I brought my 20+ year old Stihl chainsaw in for service that I bought at Potters. I use the saw…read moreMAYBE once a year. I have always had a difficult time starting this saw and had that problem since day one- not uncommon for Stihl chainsaws. I left a $50 deposit and after 3 weeks I was told the saw was not worth fixing. I picked up the saw the following day and asked if maybe PART of the $50 could be used toward another saw, Bob Potter the owner was extremely arrogant and told me flat out NO, the $50 was to check the saw. I asked since I was a long time customer of over 40 years and I have bought two blowers, two mowers, 2 chainsaws and garden supplies every year that he give me a break on another saw, his reply was the price marked - MSRP is the price, he then turned his back and walked away. In addition, my children went to school with his kids and visited each other's homes. I attempted to explain while he was walking away that I would be selling my home in the very near future and I just need to remove some downed trees. One would think a little goodwill on his part since I proved customer loyalty. I walked out and will never be back. I only wish that I knew his arrogance before I spent thousands of dollars in prior sales. I wouldn't give this business the time of day. There are too many businesses that treat their loyal customers with respect. STAY AWAY from this greedy ungrateful business...Potter & GREEDY Sons. Took the saw to another shop and within 5 days they rebuilt the carburetor, the saw now runs great, total cost for their repair $128.30- As I said, STAY AWAY FROM POTTER & SONS, they are a bunch of greedy arrogant know nothing.