The staff is very polite and professional. They provide quick service. They do a great job so far…read morein grooming. I am new to the area.

I am extremely disappointed with my experience with this grooming service…read more I brought my dog in and provided very specific instructions regarding how I wanted her groomed. Unfortunately, those instructions were not followed, and there was no communication with me before significant changes were made to her haircut. When I picked her up, nearly all of her hair had been shaved off, while her tail was left long and she was given a Mohawk. This was completely different from what I had requested. Had the groomer contacted me before proceeding with a haircut that differed so drastically from my instructions, I could have addressed the issue at that time. I requested a refund because the service I paid for was not what I received, but my refund was refused. I was instead offered a complimentary grooming service. I declined because, after this experience, I would not feel comfortable trusting them with my dog again. I am very unhappy with both the grooming itself and the lack of communication. I believe customers should be able to expect their instructions to be followed and to be contacted if there is any uncertainty about how their pet should be groomed. Based on my experience, I cannot recommend this grooming service and would encourage other pet owners to consider their options carefully before booking an appointment.

Very friendly environment. Staff and Drs have been nothing…read morebut professional. I walk in and feel very welcomed, they greet my pet as if their own.

Super disappointed with a recent boarding at My Pets. My Pets Animal Hospital has been our vet for…read moreyears. I've boarded the family Goldendoodle (Max - http://tiktok.com/@mackymaxdoodle) many times without any issue. I recently had to leave town for a family funeral for the weekend. I dropped off Max Friday. I should have known things have gone downhill at My Pets when they had lost his reservation and the pre-paperwork I had completed prior to his arrival. Max apparently did well on Friday however on Saturday evening during a family funeral gathering, I received a long text explaining Max had growled while the handler (Sasha) went to let him out. Without discussion, the handler texted to inform me they had decided to sedate Max. He had already stayed the night prior with no issues. They also informed me of the medication cost and additional expense to administer the medication. They promptly sent a video in which they took a second effort to enter the cold prison like room, walk to his cell, and without being friendly to him and calling his name, they clanked the door latches and yes, he made a purring/growling noise. He appeared very nervous and scared. I asked for Dr Donna to call me as I didn't want him sedated and didn't understand why experts were unable to handle a family dog as they have many times before. I let them know to open the cage and invite him out and he'd be fine. I didn't get a call from Donna. Instead, I received a long text from Donna explaining that she had told the handler to sedate him and that was their policy. I told her I didn't want him sedated and that I would leave the out-of-town family gathering and come get him ASAP. Donna informed me I should get Max behavioral training (super well-trained family dog) and that she would call me to discuss the issue the following week. It would seem that it's My Pets staff that needs the training. They are supposed to know how to handle dogs while boarding. She also informed me that Max had disrupted hers and her staff's weekend. As it got close to pick Max up, I texted and asked how they would get him out of the cage as I didn't want him sedated. I received no reply. The same handler got him out of the cage and brought him to me (somehow without sedating him). Everyone at the front desk was "unsure" if Max was sedated including Sasha. It seemed there was a lack of transparency and trust as in his returned items was a bottle of pills with 4 pills unaccounted for. I informed them that he is a family member and didn't deserve to be drugged because he had a handler unwilling to be friendly to him and quite frankly was probably scared. I will never return Max to My Pets. He deserves to be treated with care and the handler failed to do so by intimidating him while he was in a vulnerable state. When Max first went to My Pets, they would greet him by name and even bring him a Licky mat with cheese whiz. This isn't even close to how he was treated during this boarding stay. Also, Dr. Donna didn't follow up and call to discuss like both her and her staff said would happen. Very disappointed and do not recommend boarding for your fury family member.

Found newborn kitten with placenta tangled in grass. Called to see if it was okay to cut. I was…read moreasked if I wanted to bring it in to be seen. I explained that I don't have $3000.00 to give them just to take it back and look at it. Her tone changed and she stated that they are now allowed to give medical advice over the phone. Guess there isn't enough money in giving advice. GOOGLE was more helpful than they were

Let's just say we dodged a bullet with this one and left quickly. I'm just sorry to say that my…read morepuppers is a bit stressed out and downright traumatized from the brief visit for shots and a skin check as he is having some sort of allergic reaction to the new elements to this new state. We are new residents and needed care for our baby Bolt. The people here completely stereotyped him because of his breed, being a Pitt Bull. He was not aggressive yet they demanded he be muzzled. I do understand somewhat yet it was only the vet that took issue. The technician and other staff didn't have an issue at first until the Doctor came in. They surrounded Bolt and made him super nervous. He kicked the muzzle off as he was scared of you. When my husband tried to reason with her that she wasn't making things better and exasperating things she then chastised my husband and said "Well if something happens I'm sure YOU wouldn't pay our medical bills". That was completely uncalled for. You chose this profession and if you can't handle bigger animals you should quit while you are ahead. You have no bedside manner, and shouldn't be in a profession where you cannot act tactful and calm when a dog gets scared. We were told this vet is new which is NO EXCUSE for how rude and insulting she was. My 7 year old man was not a threat and you treated him and my husband like dangerous criminals. Your snide little comment of "Have a nice day" as we were leaving was comical. Do NOT come to this Vet.

I have been taking my pets to CHAH since 2010, both dogs and cats. They are caring, compassionate…read moreand never try to talk you into expensive services that your pet doesn't need. My beloved 15 year old pug recently passed away, and the staff helped make the after care process smooth so I was able to grieve without stress over what to do. Sure, they are not the cheapest vet out there, but is that what you really want for your precious family member? Give them a shot, you won't be disappointed!

The vets are great and they offer grooming and lodging for you pets. The staff is kind and they…read moreoffer puppy plans for your new pet. If you are in Lakeland, give them a call.

We had to make the final decision for our beloved Hooch, and the team and doctor walked us through…read moreit the whole way. The compassion they showed was far beyond what we could have asked for. They were there for us and him. I do highly recommend them for all services.

"I came to pick up a refill for my dog's medication. I was asked if I had called ahead, even though…read moreI come every month and have been getting this same refill for over a year without any issue. Today I was told to come back on Monday. This place feels like it has turned into a factory. Everything has changed, and it seems they are focused on taking more clients instead of taking care of the ones who have been coming for years."

They are so welcoming and very professional. I highly recommend to bring your fur babies hereread more

They are our regular groomers. The giant schnauzer and husky are welcome here with open arms. Our…read moregirls love coming here and leave beautifully done. Thank you! Jan C.

I brought our 18lb, 10 year-old Maine Coon here for a shave down, on a recommendation from my vet…read more Worth every penny! The communication about what we wanted done and the care that was taken to groom our kitty, in a way that made him feel comfortable, was top notch. Our cat is older, and has loose skin flaps that can be difficult to groom around. Time and care were put into grooming these areas very carefully to avoid any burns or cuts with the razor. He was also given lots of pets and treated with absolute respect while there. When we picked him up, he was happy and is now feeling so much better without all that extra fur. We will be going here from now on. Thanks so much!

My granddaughter has a mini doodle puppy who got a weird haircut from another groomer. We took her…read morein here and Chris spent time showing her how to brush her and explaining the issues with doodle hair and haircuts. So when she needed a new grooming we took her there and got very good service and good job. Chris called in advance to let us know the puppies ears were very matted and if she couldn't she wouldn't pull on that hair. If she couldn't get it combed she might have to shave them which turned out to be the case. But she let us know and explained what the problem was. Basically the granddaughter needs to do a better job of home grooming so this won't happen. It's true she can be pretty straightforward regarding your need to do your part, she can't magically solve problems that came up in the weeks between groomings. If a dog gets too matted then she won't torture it by trying to comb out excessive mats that shouldn't have been there; so she'd have to shave those areas and sometimes the whole dog. I'm pretty sure this is what happened with the dissatisfied reviewer, and who didn't appreciate being told that they needed to take better care of the dog at home. That's what happened to our puppy at the first groomer. We just didn't know it yet. I appreciate Christine giving instructions.

It's wonderful I had such a lovely time and the service was amazing. Paula was very delightful, so…read morenice and attentive got me exactly what I wanted. I LOVE the Le Puppy Palace may GOD bless them. oh and they are bilingual.

this is the best grooming any of my dogs have ever received. everything i mentioned to the groomer…read morewas done to perfection. i cannot imagine anyone not being pleased with this groomer. price was perfect and it did not take her all day. a different groomer someplace else really messed lolly up but now she is perfect and all straightened up. you owe it to your dog to try this place for yourself. i have never written a review for a groomer but this groomer deserves the praise. thank you from both marthel and lolly.