I called to make an appointment with the owner and she set the appoint for a Friday at 9:00 am but said her detail guy would be there before that time if we would like to drop it off. My wife and I took the vehicle to Deep South Glass and More, and Chap the detail guy was there, but before we left he said he normally gets a tip for a good job. We never tip ahead of time and I just gave him a thumbs up think maybe he just wanted to know if he was going to received a tip. He also told us our vehicle was the vehicle he was waiting on and was going to get right on it, and was climbing into the vehicle to pull it over to the bay as we were leaving. They were to call me when it was ready. After not hearing from them at 2:30 pm, I called and the owner at that time told me that their had been a problem with her and her tech scheduling two vehicles at the same time and the detail tech had just finished with the vehicle in which the mistake was made and the detail tech would be starting on our vehicle shortly, but would be finished before the closed. I argued somewhat about how the mistake had been made and how the tech could spend over five hours on the previous vehicle and only 2 to 2 1/2 hours on ours. She assured us he could do just as great a job on ours as the other. They called at 4:30 pm to say it was ready. We went to pick the vehicle up and the outside looked great, so my wife and I went into the office and the owner was nice and offered us a discount of $25, so we accept it as a nice gesture and went on. On the way home the engine light came on and once we got home with the vehicle I discovered that if the tech did any work on the inside... it was not true. However, we discovered the paper matt he placed in the floor board was crumbling and full of mud. The drivers side floor board had a big puddle of water and it looked like the carpet had not been cleaned. In fact I got a towel to soak up the water and it had mud on it... I took a swipe across the carpet and got nothing but mud. All of the floor board was the same full of dirty carpet. The back area of the Pacifica was bone dry with many particles of grass. We took the vehicle to Precision on that Monday and it was over a week and a half before when we got the vehicle back. When I contacted the owner through a Facebook listing, she said I said I was satisfied with the vehicle the day I left and it took me too long to contact her back. Plus, she denied her detail tech even solicited tips. So we are here to say, her glass work may be great, but the detail work is evidently good if you give or offer her detail guy a tip, but I cannot guarantee the work will be done right even with a tip. read more