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    Deegan Funeral Chapel

    2.7 (9 reviews)
    Open • Open 24 hours

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    2 years ago

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    11 years ago

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    Ashley V.

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    Cherokee Memorial Park And Funeral Home - Set up for burial included 10 wet chairs complete with wet and muddy glove prints everywhere.

    Cherokee Memorial Park And Funeral Home

    (11 reviews)

    I was very blessed that my Father and Mother had arranged for their burial plots long before they…read morewere needed. My Father passed away first and I helped my Mother to make arrangements. This was in December 2003. The staff were very helpful but not pushy. Everything was smooth the day of our graveside service. Later when I had to make the arrangements alone after my Mother passed in 2010 the staff was very kind and helpful and again everything went very smoothly at the graveside service so that I didn't have to do anything but attend. Such a blessing!!! Thank you to everyone who worked there at that time and those who continue to maintain the beauty of the park now. Every time I've been there things are beautiful and well maintained.

    I would first like to recognize Scott E. Gatze for his exceptional service. He was professional,…read morecompassionate, responsive, and genuinely helpful. His willingness to step in completely turned our experience around, and he is truly an asset to your organization. Unfortunately, our experience with Jonathan Sandwell was extremely disappointing. His handling of our loved one's arrangements was, in our experience, unacceptable. The flower order he handled was incorrect, communication was poor, and there was a serious lack of urgency in securing the necessary dates for the military funeral honors. Critical arrangements were left until the last minute, forcing my family to step in and take action ourselves to ensure everything was properly coordinated. This was not simply an inconvenience. Had my family not intervened, our loved one could have missed the military honors they had earned and deserved. That is an incredibly serious failure when you are entrusted with helping a family honor a veteran. What made the situation even more frustrating was Jonathan later appearing to take credit for arrangements that my family had personally worked to secure. Based on our experience, I would strongly recommend that families choose someone other than Jonathan if they have that option. He did not give us confidence that our loved one's arrangements were being handled with the care, urgency, or attention they deserved. His lack of follow-through created unnecessary stress for a grieving family at a time when we should have been able to trust the professionals handling these arrangements. Separately, I had a brief interaction with Victoria "Tori" Monforte when I asked a simple question. Unfortunately, I was met with an unnecessary amount of attitude rather than a helpful response. Although it was a brief interaction, it left a negative impression. During such an emotional time, families deserve compassion, professionalism, clear communication, urgency, and attention to detail. We are especially grateful that Scott demonstrated all of those qualities and helped restore our confidence in the process. His service showed us exactly what this experience should have looked like from the beginning.

    Deegan Funeral Chapel - funeralservices - Updated October 2026

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