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    Neptune Society

    4.6 (10 reviews)
    Open Open 24 hours

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    1 year ago

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    11 months ago

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    2 years ago

    Yes awesome customer service ! Answered all questions. Office is polite and very clean

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    5 years ago

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    8 years ago

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    8 years ago

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    Review Highlights - Neptune Society

    Rich Hustus made a very trying time a little more comforting.

    Mentioned in 2 reviews

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    Franklin & Downs will always have a special place in our hearts. As we walked in, with no…read moreappointment and in a panic because the original mortuary that picked up my Grandmother was a disaster, Felisha took us in and calmly walked us through a process to get my Grandmother's remains transferred to Franklin, and made it happen same day. There was a bit of a dynamic going on, as everyone was distraught leaving the previous mortuary, but Felisha handled it with grace. After getting arrangements finalized, our pastor cancelled at the last minute, and Franklin & Downs arranged to assist us DAY OF. This funeral saved us from start to finish and my family cannot thank them enough for their professionalism and solid execution.

    A Funeral Home That Truly Feels Like Family…read more From the moment we received the news of our father's passing, we were met with warmth, compassion, and unwavering support from the team--led by the incredible Felisha Brody. Felisha was the heart and mind behind everything. Her care, attention to detail, and calm leadership carried us through an incredibly difficult time with grace. We had previously entrusted them with our grandfather's service, and once again, they treated us like family. Felisha, along with Annmarie Freeseha and Jonathan, went above and beyond--especially on the day of the service. They thought of every little detail with such love and intention. The tribute video they created brought both tears and joy and reminded us how loved our father truly was. We never felt pressured--only supported. Their kindness, patience, and professionalism made this process smoother, more meaningful, and deeply personal. Thank you, Felisha, Annmarie, Jonathan, and the entire team for walking beside us with compassion, dignity, and love. You've forever become part of our family!

    Eaton Family Funeral & Cremation Service

    Eaton Family Funeral & Cremation Service

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    This is the second time I have come here. One was for my mom and today it was for my dad. I came in…read moretoday for my dad. I didn't make an appointment but they squeezed me in anyway which I was so thankful for. Everyone is so very nice. The lady at the desk assured me she could fit me in which was so nice. Randy is the one who both times helped me with the paperwork. He is so nice and so kind. Anyone who has a loss of someone they love should absolutely come here. They will treat you with respect and kindness and they are by far the least expensive in this area. They made a bad day better.

    I am writing this to commend the quality of service that I received from Eaton Family Funeral…read moreService. My father in law passed away after a long illness and we had not made any arrangements in advance. So navigating the process while grieving was the task I was given as daughter in Law. The professional, straight forward yet compassionate customer service I received when I called Eaton was incredible. I had already called two other services and both were unwilling to give any information until I had answered a million questions. It was so unsettling. But when I called Eaton - not only did I get direct instructions on what/where/when but was also given the pricing (which is clearly laid out in their website) and all of my questions were answered promptly and efficiently yet with care. I want to especially thank Luz who helped me twice. So grateful for your help.

    Cunningham's Affordable Burial & Cremation Centers

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    5 stars -- highly recommended…read more I would absolutely work with Rick again if the need arose. When I compared options, his services were the most affordable, which mattered a lot as we were on a tight budget -- and I have zero regrets. From my very first phone call, Rick took the time to ask all the necessary questions and clearly explained what my mom and I needed to do on our end to get the paperwork right. He was responsive, practical, and efficient throughout the entire process. Some people might prefer a softer or more comforting bedside manner during such an emotional time. Rick's approach is more straightforward and business-like, which some may find a bit curt -- but for me, it was exactly what I needed. I wasn't looking for a grief counselor; I needed someone who could guide us through each step without wasting time or adding stress. He did that exceptionally well. He also went above and beyond by bringing the paperwork and the urn directly to my mom at home. There was a small mix-up with the urn delivery, but he corrected it quickly and professionally. I'm truly grateful for the service and support we received.

    If they want to stay in business I would suggest hiring a new receptionist. The man who answered…read morethe phone was extremely rude, not sure why he'd choose to work in this profession if he is going to complain about funeral requests. Would not recommend! Literally any other mortuary will be better.

    Neptune Society - funeralservices - Updated May 2026

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