We hired Dedicare to help take care of our mother. The first year things were excellent. My mother loved her care givers and we were very pleased. An RN would arrive once a week for prescription refills and care givers would handle transportation to and from her doctors appointments and other errands she needed to run.
After January 2021 until her passing in May of 2023 the quality of her care decreased dramatically.
- Caregivers were no longer consistent.
- Her medications for the week were no longer organized and filled by a nurse. Not only was this performed by a non-medical professional it was consistently billed as such.
- She began to have young care givers, not even 20 years old, accompany her to appointments. Often care givers would be late, not show up, cancel her doctors appointments.
- Often received bills for services not rendered.
- Received calls from two of her former care givers that were no longer with the company expressing their concern for her wellbeing. They were concerned because they had grown close to my mother and would still visit her on their free time.
The last two points about billing and the calls I received expressing concern for the quality of care she was receiving was early 2022 a few months before her passing. At the time we did not pursue those complaints as they had previously been voiced and we were in the process of finding a new care giver service. Sadly my mother passed shortly.
6 months after her passing I received a phone call from their owner Jim demanding that my brother and I pay a bill of $350. I was accused of ignoring his calls (which I never received) and he threatened to sue me because now that my mother has passed it is now "her kids" responsibility. I informed him that this is NOT the way the law works. I also told him that there is a legal process to submit a claim to her estate but this was absolutely not the way. The vile tone and empty threats were shocking and in no way how someone in the health care business should conduct themselves. I can't believe I would need to tell their CEO this.
We are now filing official complaints to the Michigan Department of Health and Human Services.
At best Dedicare is unethical. Stay clear. read more