1. Decision Financial Services

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Southlake, TX

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Decision Financial Services

3.3 (4 reviews)
Closed • 8:30 am - 5:00 pm

Services - Decision Financial Services

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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Goosehead Insurance

Goosehead Insurance

(3 reviews)

My representative was Macarie. She was wonderful, gave us the best price available. We purchased a…read morehomeowners policy for a new home and auto insurance was transferred. We will be saving hundreds of dollars. So happy !!

Absolutely horrible experience! They don't even deserve one star. It all began when they tried to…read morecharge me fees when they promised there would be none when I first started speaking to the agent. I was able to get those knocked off the contract when I refused to sign it until they were removed. That was nothing compared to what was to come. When I added home security, I sent in the proof for it to be added to my homeowners insurance policy for the discount. The agent made a mistake and created a new policy for me with Travelers. He never acknowledged it. I sent numerous emails asking for it to be removed because I kept getting alerts that payment was due. They finally went to delete that policy and in doing so, THEY CANCELED MY HOMEOWNERS INSURANCE POLICY. The policy that was fully paid by my mortgage when it began. With zero acknowledgement or notice. I got a check in the mail from Travelers for a large sum of money so I questioned it, logged into my account, and found out that my policy was canceled a week prior. It took numerous phone calls and emails to reach an agent. They said that they would reinstate it the policy. They didn't answer any of my questions about how it would affect my mortgage, never apologized, and never sent confirmations. I called and emailed them for days to make sure it was done properly and got very few email responses that did not answer majority of my questions. I had to get my mortgage lender involved to ensure that their issue did not affect my mortgage. Extreme hassle. How does an insurance broker cancel your homeowners insurance and not tell you or care? I was told I cannot switch until the year is up so the second it comes time to renew my policy I will be running as far away from Goosehead as possible. Note: I am posting this review on everything related to Goosehead Insurance to warn innocents to stay away. I do not know if the agents I worked with are related to this specific location.

Decision Financial Services - taxservices - Updated October 2026

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