Horrible management. Property not properly maintained. Management who insist on invading resident's…read moreprivacy by entering your apartment without prior notice. Management company sends residents ladt notice by email telling them to move cars within an hour from unreserved parking that resident's have a right to park in or face being towed just because they want to fix a pipe or paint. Carpet throughout building is horribly stained but has not be cleaned in last 4 years. Cars on 5th floor look an mechanic work space with car patts everywhere but they don'ttow that. Do not move here!

Didn't want to do this since I thought they were going to be fair and give me my money back but…read morethis apartment complex is infested with roaches. Moved into a unit that was infested with roaches and moved out as soon as possible. Was under the impression that they were going to give me my money back to move out (because that is what they told me) but now they're saying because I didn't choose to transfer apartments I can't get it back. Mind you I saw a roach when I was down in the leasing office. I am a licensed litigation attorney so I can take matters into my own hands by filling a small claims suit but I don't want anyone to experience what I am going through that can't afford an attorney or afford to eat the costs. Please do not ignore the bad reviews like I did. Please do not lease here I am begging you.

I Really like what I saw in the photos and the apts looked spacious the location is great and the…read moregrounds looked beautiful I did not see the parking area

I am a current resident at The Pointe at Collier Hills and I have a month and a few weeks left on…read morethe year lease that I signed. I have never truly regretted making a decision especially one that pertains to my shelter. You'd think with paying close to $2000 a month, the level of service and just the overall interaction with the management staff would be better. I should've known when I initially moved in that I'd have problems here. A friend of mine moved here a few months prior and felt that things could be better only after I had made the decision to move into the apartment community was that expressed to me. I have added the pictures to better explain and give a visual of my current situation. This is one of many incidents that have taken place since I moved into the apartment community. Just to briefly give a summary of my experience upon moving in I was never walked through my apartment I was literally handed the keys and a folder with paperwork. I had to ask for them to send me the link to pay my rent for the first time because it was never explained. Well it was never sent and they also added a late fee although I had asked an hour before the late fee was added. That's the first situation and I've experienced multiple. A water incident back in July, multiple maintenance situations, my guest was harassed and held up at the gate by a resident and the management condoned it right in front of me and made an excuse even, a break in occurred in November and my glass was broken out of the back patio door and it took them over a week to fix it. I am here now, yet again another water incident which resulted in the ceiling falling down along with gallons of water onto myself and my dog in the wee hours of the morning. The pictures posted are real time pictures of the state of my apartment for 11 days after the water incident occurred on 12/10/18. Not one time did the management ask was I ok nor had they even attempted to come over to check the state of my apartment which was uninhabitable. They told me I'd have to go through my insurance company again for the 3rd time and I have still not been handled appropriately, the company's attorney even attempted to treat me inappropriately and talk to me very aggressively. Empathy is clearly not the company's strong point and they seem to struggle handling things in a timely manner. I have been told they don't know who the properties insurance company is, which is what the property manager told me. The attorneys have yet to comply with me the property manager told me they are dealing with a very big case. I asked to speak with the owners and the property manager told me (even after I expressed this situation has yet to be resolved or really talked through after almost a month) that I should keep in mind it is a holiday week and not everyone is in the office. This has been the most mentally, physically and spiritually draining occurrence that has transpired in my life to date and between me having to be mishandled almost on a daily through my correspondence with the management. I have experienced a decline in everything in my life from this situation, my professional/financial , academic, and just my mental/physical health. Even when I've expressed this in my several attempts to settle this matter, I feel the property manager thinks it's a joke because she constantly chuckles, giggles and I suppose she attempting to make me smile throughout the process of dealing with such a chaotic situation but I have yet to find any humor or reason to smile at any point since this all transpired, as I have truly been trying to maintain composure and keep my mind off of it all to keep from breaking. I am exhausted at this point and wouldn't wish this on my worst enemy. All I ask is for those seeking an apartment community to consider checking into the reviews and truly making sure you are informed. To management or a word of advice to the owners get new management staff or promote the assistant property manager because she's much more proactive and handles things accordingly. It's truly disheartening and I feel like I'm in a bad dream but typing this makes me realize it's my reality. The pictures show how the maintenance moved around and broke my very expensive antique/ retro hand painted Italian furniture, how the third party restoration company used my dishes and left urine on my toilet seat and just left my home in disarray. P.S. They haven't prorated my rent, never asked me to move into another unit until the work was done and I almost had to beg them to clean it after they were done destroying my personal belongings.

The management at HS is second to none. They respond to requests immediately, are attentive,…read moreincredibly kind, and truly care about the wellbeing and safety of their residents. Lydia's bubbly nature and proactive approach to every responsibility have been highlights of my stay here. Ross is the greatest gem of the community. He is conscientious, engaging, always solves our building requests, and encapsulates the true meaning of southern hospitality and charm better than anyone I've every met in Atlanta. I trust the whole community here with everything, which is why I have stayed for 5 years. Aside from the staff, the amenities are fantastic. Two pelotons in the gym and a all-year-round pool, coupled with a grill and quiet and quaint location in Druid Hills are tough to beat.

Great place to live! The apartments are huge and in a great location. Close to Virginia Highlands,…read morethe Beltline, Midtown, and Buckhead. Everyone in the office is very accommodating, nice, and helpful. Feels like a very safe community which is rare in Atlanta. The pool is super nice and the fitness center has Pelotons. 10/10 recommend!

This is a description of my 18 week Nightmare living here ... total spent $18K. Yes, you read that…read moreright. 4 and 1/2 months = $18,000.00 rent at this "LUXURY" Apartment Community. Quiet enjoyment of the property? None. Constant construction noise, drilling into the side of the apartment ... pressure washing, painting, etc. These Projects were not mentioned to me upon signing of the Lease. I work a lot from home and I might as well have been living in the Parking Lot! I was on the 8th floor ... you'd think I wouldn't be disturbed by the people at the pool ... again, no peace!!! Once I heard children screaming, I went down there only to find there were ZERO adults watching 3 little girls (under 9), I went & found the Security Guard (who didn't seem overly concerned) ... I waited 10 more minutes before he approached the girls and asked if they even lived there ... one of them did ... where's your Mom? At least 10 mins later someone came down! I complained several times about the noise above me ... seems the gal upstairs had a 4 year old that ran ... or should I say stomped all day long! I don't believe she ever took that poor child out of the apartment. From 7am to 10pm ... same routine, day in, day out, Nothing ever changed, even though Mgmt said they called her, or maybe they emailed her. I do not know. Barking dogs? YES! One day I heard a dog barking and barking next door for over 3 hours! I went down to the Office and told Martha, at first she said they don't have a dog, then she mentioned she saw the tenant and he was going out of town for 5 days! What? I said that dog can't be alone for all that time. After several MORE hours, she finally reached someone. Safety?? The power went out twice ... there was NO Emergency lighting in the whole building ... stairways and or halls ... I walked up 8 flights in total darkness (Only light was from my cellphone). Extremely dangerous (photo). Elevators ... usually only one working ... moving out, arranged for the freight elevator and someone else was down there too ... it could've gotten ugly. Upon move-in: dryer didn't work (maintenance was called for next day) Next: ice maker non-working (maintenance...again, next day) Health-wise ... the Trash Chute was broken when I moved in (no one mentioned it while signing the Lease) it remained "Un repaired" for MANY weeks. Apartment was not clean.... Master bdrm carpet was so dirty, looked like grease marks all over! Requested it to be cleaned/showed up several days later. Also, cockroaches liked my Apartment too. Of course they were "upscale", wouldn't they be? When I asked Kelly about it, she said you have to request service (again, no mention of this, plus they take out $ from your rent each month for "pest control"). Ugh!!!! Personally, I liked Kelly and Jordan. Kelly helped me one day when I tripped on an exposed pipe on the street. Jordan was always friendly as well. That was my experience. Perhaps yours will be different (I hope so). ***July 10 ... see RAM Partners comment below ... Every single one of these issues were brought to the immediate attention of Management.***

Let's just add to the wonderful things here. Somehow THEIR system charged me twice for Novembers…read morerent and guess what? THEY WONT REFUND ME AND ARE BLAMING IT ON ME even though I did nothing to cause this and am not stupid enough to log in 6 days after I payed my rent to just go ahead and pay again. Kelly Lynch (manager or something here) said they won't refund me and just wait till December and I won't owe rent. How nice of you Kelly! Because taking almost $2000 out of someone's checking account TWICE is something we all plan for and just magically keep enough money for. What a freaking joke. Not only that, but it took her FOUR entire days to come tell me "we aren't refunding you."

The location is great, but honestly I've dealt with so many maintenance issues it's just not worth…read moreit. As I'm typing this out our fire alarm is going out for the FOURTH TIME TODAY over "an elevator issue"??? And probably the 12th time this year. No one ever communicates or fixes the issue and this has happened several times in the middle of the night. On top of that I've dealt with a faulty heater during the coldest week in Atlanta in December that they didn't fix for over a week, then a broken AC unit that took them 2 days to fix (and only because I went to the office and had to demand to talk to the manager). Trash is left out in the halls and smells terrible. I've contacted them about this as well and never heard anything back. Save yourself the money and stress and go to mariposa lofts across the BeltLine.

Great staff. The property manager is great with communication. Location and apartment community is…read morelovely.

The property was recently sold to Greystar. No goodbye or text saying anything. I am concerned…read moreabout this property going downhill.

This review is based solely on the viewing the complex as someone riding through the facility. I…read moredecided to post pics of the property because often times when you are looking for a place to live and searching in the internet, the pictures are either vague or they just show you the bare minimum from the perspective of the owner. The pictures posted are from the perspective of a potential tenant. This property is located down the street from Tyler Perry Studios and GreenBriar Mall. I was shocked as I entered the property because I didn't know it was this expansive or nice to the eye at least. This is a gates community. The gate does work. I mention that because some properties are gated but their gate does not work. The property was very clean. There was no loitering, loud noise or other issues that I could spot as I was passing through. I did not see anything out of the ordinary. The grounds are very up to date. This complex has to be less than 20 years old. Do the research but it looks fine from the outside.

This spot was a dream to live!! The windows and high ceilings made the space so large. I was in a…read more1bd1ba facing away from the Beltline. Each unit is a little unique on the sizing, but they do a great job of showing you whats available or similar. Such a quiet spot on the beltline. I did really enjoy how chill it was even thought it was right in the heart! I will say what comes with that is, the minute you step out the building (esp on the weekends, it is super busy!!) so be prepared! The space was great. Cons are there isn't much storage- only 1 closet (bedroom one & small), small kitchen (might not be an issue for some, but I love to cook and it was tight), and shared laundry (wasn't really an issue, just inconvenient)! Overall loved the space, but wanted some of those things back.

While my experience with Ford Factory Lofts was absolutely negative, I must give credit to the…read morekindness of Lindsey in the leasing office. I'd been approved for an apartment about a month ago and was scheduled to move in this Friday when I was informed that the current tenant had been ghosting management and didn't moved out days past the end of their lease. As a result, they wouldn't be able to fulfil my move-in date, which due to my circumstances, meant I needed to pull out. While I fully accept this issue had more to due with the tenant and not the complex itself, I wasn't informed about any of this until I called 4 days prior to my scheduled move-in date to once again ask for photos of the unit that I never received since there were none on file....? Finding availability here is very hard since the location is "relatively" cheaper than its competing apartments on the beltline trail. The application process was fast and all done through the phone, but their website is completely false at conveying how the place actually looks. They claim their courtyard had recently undergone renovation but after seeing the space, I realized all of my friends were right when the compared it to looking like a prison (It very much does). The trash chutes and stairwells are pretty disgusting and the courtyard looks extremely dated. Nothing about how much concrete is in that facility makes it come across as the "hipster-industrial" vibe you're hoping it is. It's a pretty instant hit in the face as soon as you walk into the courtyard how uninviting the common area is (the elevators are also in desperate need of a face lift). Few more things- the website advertises the units having "fully equipped kitchens" which is fictitious. In reality, they're very small galley kitchens with micro-sized, outdated appliances (which I wouldn't complain about if the rent wasn't $1700 a month). Nothing about the apartments or the community space is "luxury" or looks like it's worth anything close to what you pay for it. Their units are extremely bare canvases for you to decorate as best you can to forget the fact that it's a cold, outdated warehouse. If that's your thing and you absolutely have to live right across the street from PCM, then maybe its for you. Fortunately, there's many better deals in metro ATL that look much more like what you're paying for (I found a nicer/more affordable place 1 hour after Ford Factory called me with their tails in between their legs to tell me I couldn't have the space i was promised) so all is well. TLDR; DO NOT apply for this place without visiting it first- and know what your getting yourself into with your unit and the community area.

1824 Defoor has exceeded my expectations in terms of apartment living in the few years I have lived…read morehere. West Midtown is a great location just due to the many amenities (bars, shopping, etc) and proximity to the rest of the city. The maintenance and leasing team are amazing, the grounds are pretty clean, and the gym area is nice and small for general use. The leasing team has also been great with putting on continued resident events safely, even amidst COVID, which has been so good to see. Lastly, the only issue that I have personally experienced so far is cars tailgating inside the complex at the gate. While there is not much that can be done about it, I do hope that it greatly decreases over time. I highly recommend 1824 Defoor!

Nice neighborhood and friendly staff. RAM management is questionable though when it comes to…read moreannual rate increases on your "home". I moved in 3-4 years ago and was paying $1,450 for my unit. Fast forward to today and they just sent me a rate increase proposal of $1,885/month. Keep in mind that I am currently paying $1,750 while the same floor plan is listed on their website for $1,680. **If you move here just be ready for an uncalled for $100-$150 annual increase.**