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    DeCarolis NationaLease

    5.0 (1 review)
    Closed 6:00 am - 7:00 pm

    Services - DeCarolis NationaLease

    Commercial truck repair

    Trailer rental

    Truck rental

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    4 years ago

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    U Haul

    U Haul

    3.6
    (5 reviews)

    Great experience here. My family and I were bringing things to Rochester from Miami, Florida (my…read morehometown) and we decided to get a storage place here. So far so good. Ms Jazz took care of us really quickly and we unloaded our things in the storage. Very clean storages and the bathrooms here are clean as well. If we need another storage space, we will definitely visit here and purchase on again.

    I have used this U-Haul location many times over the summer as part of our moving needs and have…read morehad a wonderful experience but...NOT this time, nope suckage all the way...First off my online order was mysteriously sent to another location near the airport and for someone who is no where near the airport this is a strange occurrence...I was told some BS story about how someone turned in the van I ordered and was sent to the airport U-Haul or some crazy sh*t...Next they gave me a 10 foot truck/van for my needs of picking up a lawn mower, a 8 foot ladder and a table saw...A 10 foot van/truck?...Seriously...Then they charged me an additional $14 for insurance if I got in a collision, which would have cost me $10 for the van I ordered on-line...Next...I put $8.00 in gas from our one trip to our new home and back to the U-Haul which is about 25 miles round trip and they said I was under the gas gauge by some small number and want to charge me $19.00 to top off the tank, I then went and spent $12 more dollars to "top" off the tank for a total of $20 to drive 25 miles round trip...Wow what a rip off...Then the guy who looked over our van/truck was very rude as well as the counter person...The women who I have dealt with in the past was very nice and very professional, but these two, well not so much...Next I stood outside of the van while the guy did some sort of checking of the van...NEVER said a word to me, not "we're all set" or " or even a Thank you"...This whole experience cost me over $70 dollars for 25 miles...Also just and FYI folks...While standing inside the two people behind the counter were talking about a customer who locked the key's inside the vehicle when returning it to the location and was told they needed to cut a new key to get in and that my friends costs this guy a $300 dollar credit card payment, $300 dollars can you imagine?...The next time I need a moving vehicle it won't be this place, no sir it sure won't...

    Budget Truck Rental

    Budget Truck Rental

    1.5
    (4 reviews)

    Was charged an additional 42$ for 12 in gas and a 30$ refueling charge even though I filled it…read moreright next door before bringing it back. Will find any reason to charge you more

    I recently needed to reserve a rental truck to transport some furniture to my daughter's house…read moreabout 300 miles away from me. I started calling actual movers and received several quotes for the job. Finding their quotes quite expensive, I decided to get quotes for one-way rentals where my son-in-law could drive the truck and return it closer to where they live. I found a couple of places, but Budget Truck Rental was very reasonable so I reserved my dates and times with all details they needed 2 months ahead of when we wanted the truck. Since it was just after Thanksgiving holiday that we needed the truck, I knew it might be a busy time. Budget truck assured me that when it came to my date, I might not be able to get the 12 foot truck, but could get the 16 foot truck and it would be the same cost. No extra charge. A week before my date, I called Budget just to confirm all was well and things were all set for the following week. To my shock, they told me there were no trucks available for that date! They said they were trying to find a truck to give us, but so far they were not successful. I was in a panic. How dare they NOT have a truck to give me! I had a confirmed reservation! I received it well in advance of my date! I was in a panic and starting calling other rental places. Other rental prices costs were now higher than what they quoted me 8 weeks ago! I reserved something that was twice as high price as Budget Rental just to get a truck. My daughter ended up finding a truck that was very reasonable, and they assured us that this truck was reserved for us and is guaranteed to be available when the time came. We cancelled both Budget and the other place I reserved in panic. During the course of this fiasco, my daughter told me this same thing happened to them when they moved a few years ago. They booked a Budget Rental truck for their move from one house to the other. Last minute they were told there were no trucks available. They went through much frustration trying to find trucks last minute. They ended up with several smaller 10' trucks that they had to pack, deliver and repack. They also had to get a storage facility and pay for such to store their belongings and then deliver them later. What was supposed to be a wonderful experience moving into their new home, turned sour because of Budget Rental Truck's lack of a system to RESERVE and HONOR customer's requests for trucks. They explained to her at the time that they rented many of their trucks to UPS and Amazon. Of course they did this so they can rake in more money from those companies and disappoint their other customers! My daughter never shared this story to me so I didn't know how Budget Truck treated them. We got our move done, but not until my daughter and I were frazzled by having all this dumped on us last minute. I would never recommend Budget Rental. They have a lousy business practice. I highly suggest that if you are looking for a truck rental company, use another company....even if you have to pay a bit more. Make sure you ask if you are guaranteed a truck.

    DeCarolis NationaLease - truck_rental - Updated July 2026

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