Had my dog neutered and anal sac cleaned.Iwas told to come back in 2 weeks to have staples removed…read moreand anal check at no charge.When we went back they took dog in back for no more than 5 minutes,The girl brought my dog back in and said Dr Saussen would be in in a few min.She came in and said everything wass ok.When I went to leave,I was given a bill for $102.00.I SAID IT WAS SUPPOSED TO BE AT NO CHARGE.They told me the staple removal was free but they done a medical progress examination and anal recheck and it was $102.00.I was not told of this before it was done.How could they do all this in 5 min.They also charged me $20.00 more to recheck anal sac than they charged to do the procedure.They did reduce the bill the $20.00,as they said they haave raaised there prices since I had it done.T his is the reason people can"t keep their pets. I feel that Ishould of told of charge before it was done,I also don't think all of this could be done in 5 min.

We have been talking our lab here since he was a puppy. We…read morehave met all the Dr's. and they have all been wonderful. I've had a lot of questions through our journey of being a pet parent and they have all been thoroughly answered in a caring way. Today we said goodbye to our boy far too soon, but cancer does not care about age. We were shown such care and compassion. Everything was handled lovingly. The Drs that he saw regularly came in to say goodbye. They made a heartbreaking time as gentle as possible. I will never go to another vet!

I had a pretty good experience with them for years until it was time to put my dog down. I've…read morealways had the male veterinarian and he was great. The female veterinarian that was there didn't speak to me the whole time. She never introduced herself to me and I didn't even know her name until afterwards. She would whisper to the tech and the tech would speak to me. There was zero communication from her on what would happen next in the process. I've never been through this before. I leaned down to console my dog and during that time she gave the meds (without me knowing). When I leaned up from him and it was over. I didn't even get to hold my baby like I wanted to. She walked out and never came back. She showed zero empathy or compassion to my dog or myself. The receptionists and the techs have always been wonderful but because of her I'll never take another pet there again.

They get you in without too much of a wait. The vets and staff are truly dedicated to their chosen…read morefields. They go the extra mile to make your pets feel calm and comfortable.

We have been using Dr. Palmer for 20 years. We are very pleased with the level of care our dogs and…read morecats have received. I always ask about the cost of every test or procedure before it's done, as I don't like surprises. I'm sure it's annoying to staff, but they remain professional. We have had to put down a few pets, and staff were always compassionate (you do have to pay in advance, I assume folks - not us - have run out on their bills before?). Our puppy's recent spay/hernia procedure went over budget (they couldn't complete it in one visit because her temperature dropped), but they worked with us to correct her bill. At the end of the day, it's a business, and good vet care costs money. Very Happy with their services. Dr. Palmer is the best!

Several issues with Palmer though, to their credit they did try to smooth things over with me in…read morethe (very) end. I still think it's fair to alert the public about my experience; 1. (A positive): staff is among the nicest front staff I've ever experienced at a vet practice. However: 2. My very healthy dog became violently ill after licking the walls for a few seconds (she was only there to accompany my other dog). Was there a sanitary issue? 3. My sweet border collie came back from boarding here with one side of her rear end very closely shaved. I didn't notice this at first because it looked like just one track of a shaver had been used across her in an area of very long hair so I thought I was seeing things at first. But when I examined her closely and realized she'd certainly been shaved, the practice administrator and even the owner flatly denied any shaving, even implying maybe I'd done it. The owner said that they'd washed my dog (I specifically asked for no baths), and when I asked why he couldn't tell me. She also ended up with dermatitis in the same area where she was shaved which I had to get medication for. The administrator was very nice and they eventually offered to pay for the subsequent vet visit which I declined. They said they would try to get to the bottom of this but I never heard back. What I'm left believing is that they will not obey instructions left for boarders and they will do whatever they want to your pet while boarding and will not take responsibility for whatever ills may happen in their care. I still feel like she was allowed to sit in her kennel too long and somehow got excrement on her fur which was carelessly shaved off so I wouldn't see. This is the only way I can explain the bacterial infection that resulted and had to be medicated in the same area where she was shaved. And finally; 4. Because they have what they call a "hospital cat" that is given free, apparently limitless range of the practice, and that will destroy bags of food, they leave an open bag of food in the patient waiting area. This is incredibly negligent because; A. The cat can carry any amount of bacteria or disease or organism found all over the practice on its paws as it is allowed to walk on everything (incomprehensibly negligent for an hygienic facility that is meant to be a safe place for ailing animals!); B. The cat is already obese - isn't that a health issue?? C. The open food is positioned on the lowest shelf of a rack immediately beside an exam room - so both of my dogs, who saw it before I did - tried to take some samples (one successfully). One of my dogs had severe allergies and a GI disease. Good grief! So I'm sorry to say, I would avoid this practice.

We boarded our two dogs here over Christmas for 4 days and had a good experience with them. Their…read morerates are VERY fair and reasonable, the facility is well kept and there's plenty of space outside for the dogs to run and play. The folks that work there are very nice and will make the extra effort to make the animals and their human owners satisfied. We will look to return to Pet Retreat the next time we need boarding services for more than a day or two.

Recently moved to Hagerstown. This facility is near my new home and I was excited to see how my…read moregirls liked it. They are not accepting new customers at this time or for the foreseeable future. Rather than note this on their site or voicemail, they just let the phone ring. I finally went in person and they told me that the owner doesn't want any new clients but does not want to say so publicly. Very frustrating and a waste of valuable time. I would ask the owner to give potential clients the courtesy of letting us know what's going on.

We have been using GVH for our rescue dog for a year now and have had amazing experiences every…read moretime we have come by. They are the perfect combination of wanting to take great care of your pets but also not trying to money gauge and trying to find affordable ways to provide care. If we need an appointment, they have been consistently able to get us in within a few days. They will substitute vet techs and other appropriate staff for vaccines or Cytopoint injections whenever they can. The staff is friendly, knowledgeable, and really go above and beyond. Their prices are reasonable and clearly explained on all the bills. I did see one older review that said they required a full checkup with every allergy shot - my dog receives those so I can confirm that is no longer the policy, he just goes in for his shot with a nurse and goes home! I recommend them to all of my friends with pets.

If you want vets that care this is the place and they are NOT all about money like everywhere else.read more

We recently changed vets because our old vet made it impossible to get same day or even same week…read moreappointments- very difficult when you have a sick or injured animal. We had several people recommend West Frederick and I am so glad we decided to come here! Our initial visit went great as a basic check up for our two dogs. About two months after we started with them, our old man dachshund injured his back. We were so scared. West Frederick vet has been nothing but wonderful and kind to us. They don't oversell procedures, or medications. They give it to you straight and let you know your options. We are so grateful to West Frederick!

We have been going to West Frederick Vet for many years. They always treat our pups like they were…read moretheir own. Very kind and friendly staff. As your dog get older we seem to need the vet a little more, and its great to know they are there for us. Recently we had a problem were our 100 pound golden has trouble walking. We got him to the vet and they came out to the truck to do the checkup so he did not have to get up. The quickly figured out it was a medication issue and he got better very quickly. It is just hard to find this type of quality and love in a vet.

Dr. Charlene & Dr. John are very good veterinarians who are very caring and take time to explain…read moreyour pets problem and answer all your questions without you feeling like your being rushed. There is no long wait time you usually go right into the exam room. Techs & receptionists are very friendly and efficient. Highly recommend this veterinarian practice!

While I do appreciate their prices, their computer system has lost everyone's information not once…read morebut twice. After realizing that I haven't been notified about my dogs in quite a while, I decided to call and then they told me that they don't know anything because they've lost everything, records, names, everything, not once but TWICE. They said they're relying on their customers to keep records! I'm sorry that's not my job, even though I do keep everything! I rely on my vet to keep me updated on what my 5 dogs need! You'd think after losing everything once they would figure out to also keep back up files and paperwork. Now two or three of my dogs are overdue for some of their shots. I cannot rely on Wayne Heights to take care of any updates on my pets and therefore will be moving on. This is totally unacceptable. I do understand things happen but TWICE in four months.....ridiculous. I advise anyone with pets that go there to check out your vaccines or anything else!

I have had both pets and show animals for over 40 years. Doc is so fabulous in the care of his…read morepatients, his knowledge base, and his love of doing what he does that no one has ever come close. We have moved away and make a point to return once a year just to say hello and get basic vaccines. He has seen our family grow, both human and animal, and we all trust his instincts and his treatment for our current fur babies. Shame we have not found a human counterpart. I would be more than willing to make a yearly drive to see them for a yearly physical.

I took my 6 month old German Shepherd puppy Julia to get fixed, as in spaying. They called and told…read moreus she was fine, but 3 hours later when we called back to see if she was ok, they told us she had died. They thought she was a pound dog that needed to be put down! So they killed her!