Had my dog neutered and anal sac cleaned.Iwas told to come back in 2 weeks to have staples removed…read moreand anal check at no charge.When we went back they took dog in back for no more than 5 minutes,The girl brought my dog back in and said Dr Saussen would be in in a few min.She came in and said everything wass ok.When I went to leave,I was given a bill for $102.00.I SAID IT WAS SUPPOSED TO BE AT NO CHARGE.They told me the staple removal was free but they done a medical progress examination and anal recheck and it was $102.00.I was not told of this before it was done.How could they do all this in 5 min.They also charged me $20.00 more to recheck anal sac than they charged to do the procedure.They did reduce the bill the $20.00,as they said they haave raaised there prices since I had it done.T his is the reason people can"t keep their pets. I feel that Ishould of told of charge before it was done,I also don't think all of this could be done in 5 min.

We have been talking our lab here since he was a puppy. We…read morehave met all the Dr's. and they have all been wonderful. I've had a lot of questions through our journey of being a pet parent and they have all been thoroughly answered in a caring way. Today we said goodbye to our boy far too soon, but cancer does not care about age. We were shown such care and compassion. Everything was handled lovingly. The Drs that he saw regularly came in to say goodbye. They made a heartbreaking time as gentle as possible. I will never go to another vet!

We just brought our older Min Pin in. The vet we saw was wonderful. We were concerned about him…read moreneeding a dental because he has heart problems and separation anxiety. He also doesn't like men, is a known biter, & has vaccinosis (which manifests with him in the form of psychological issues). Yet, he loved EVERYONE there. The vet was very respectful of our dog's distrustful nature and immediately kept within his comfort zone during the pre-dental consult. Our dog's comfort & peace of mind was his #1 priority. He allowed me to handle him when necessary since that made our dog more relaxed. The ONLY complaint I have is the requirement of us giving him a distemper shot. I had advised them he has vaccinosis and yet the shot was forced upon him (because otherwise they couldn't do the dental work). I understand the reasoning behind it. For most dogs, that would be fine. But ours is a puppy mill dog with very specific health issues. Because we (this is my fault) didn't have a titer, he had to get it, & he went into anaphylactic shock. I would have happily signed a waiver instead, however that option was not made available to me. He ended up needing 2 teeth extracted, but they didn't charge us extra. While he was there, they also clipped his nails for free! The price was exactly what he'd quoted us - there were no hidden fees or "extras" - and their prices for everything they'd done (extractions, cleaning, kenneling, anesthesia, etc) were all much more reasonably priced than other vets in the area. They kept him nearly all day, calling us at noon to update us on his condition. He's already massively improved since yesterday, and is clearly more comfortable eating. We couldn't be happier!

I love these people. They truly care about my dog Mack. We are always greeted with smiles and a big…read morehello to Mack. I traveled over hour to come here because I trust them

Came in with 2 month old kitten. Staff made it so much easier. Knowledgeable and very friendly!…read moreSoooo much better of an experience here vs another place I went to years ago for my dog. The cost was cheaper then other place. Definitely recommend! Already told family to go there for emergencies! Thanks again for taking such good care of my lil bugs

Our 13 year old dog was having fainting spells suddenly. Dr Mitchell and staff were already busy…read morebut were quick to help. They made our Donovan comfortable and we will follow up with our Vet for end of life care. I cannot stress the professionalism and care provided to us in our hour of need.

I used the Vet for my dogs for years and recently received substandard care. My dog had an ear…read moreinfection. I was charged a phenomenal amount and was not told prior to presenting me with the bill. When I went back for the checkup, again I was overcharged and was prescribed the same medication that wasn't effective the first time. I had to take my dog to an animal clinic to get the ear infection cleared up, spending a total of over $1300. I have since changed Vets, and was charged less than $100 for a new visit with two vaccines. My advice is, make good choices and ask questions, even if you trusted them in the past.

This clinic and their teams are efficient and helpful. We have brought 7 cats here in the last four…read moreyears and have not been disappointed. Recommend them for your pets' care

We recently had to say goodbye to our beloved cat, and I cannot say enough about the compassion,…read moreprofessionalism, and genuine care shown by everyone at this office. From the very first phone call to inquire about services, every person we encountered treated us with kindness, empathy, and respect during an incredibly difficult time. They made a heartbreaking experience as peaceful and comforting as possible, and we are deeply grateful for the support they provided. Thank you to the entire team for the exceptional care you showed both our pet and our family.

We've always had amazing care for our 3 cats here. 2 of our cats have had health problems and the…read morestaff and veterinarians here have been amazing. We appreciate their knowledge and kindness.

They are very caring and amazing.I have a dog that's a little bit difficult, but they show him much…read morelove and consideration.And there is never a problem with his care.And I feel like his care is full and complete there.And easy for me to afford.

My wife only called to ask a question !!!…read more Our pup somehow got a hold of the grandsons liquid baby ibuprofen. There wasn't much left, less than one dose. I believe he'll be fine, but my wife was worried because she read on the internet that it could be toxic to our pup. So I told her to call and ask a vet. She called Banfield. They was no help whatsoever. Because they aren't our current vet they didn't have a care in the world about our pup. They did give my wife the number to animal poison control which immediately stated our question would cost us $60. They had an opportunity to gain a loyal customer. I have 3 dogs and 2 cats, all in need of a new vet, but their inability to communicate and their lack of empathy earned them this rating. I don't know if it's just this area, but this is the second vet I've had similar issues with? Just to be clear I would have, and could have paid for an office visit.

I had found them during a terrible time for my dog... and unfortunately due to his age and…read morecircumstances - he is no longer with me... (to no fault at all of NorthPaws - to make that very clear) I knew what we were going there for and that he would not be coming home with me... With that being said : I never met a more caring staff. Every step of the way - I had a nice person around the corner. My time preparing myself was not easy - I tried to convince myself that maybe I wasn't doing the right thing... and I sat there for what seemed like forever holding him - crying... and I heard a light knock on the door... it was the vet... she came to answer any questions I had ... She spoke in such a kind and caring way... she sat with me and explained everything I needed to hear in such a calm quiet voice. It just honestly showed me how much she cared about her patients and the owners no matter how long you have been with them. This had only been the first time I met her and she treated me like we had been life long friends and her heart was breaking along with mine... and I can't thank them enough... I needed a place like this... especially during this... and I couldn't have made a better decision... THANK YOU NORTHPAWS ANIMAL HOSPITAL - and Thank you for the sweet card as well... I just wanted to make sure I left a review for them... People are so quick to leave negative reviews - I feel like amazing reviews are hard to come by... but this place - please give them a try!

Do Not take your dog's here, they record everything you say on the phone without your permission…read moreand put it in your file, they also if you dog poops on the floor of the room or pees they use those samples for testing,((((who knows if they even cleaned to room behind another dog)))) they also bad mouth you in the records. it's ridiculous to find a great vets office these days, this place is a joke. then a friend of mine had her dog humanely euthanized there they sent him to a different cremation site other than the one we use didn't inform us at all. like i said don't bring your dog's here.

Unfortunately, our first impression wasn't great. When we arrived, we parked in the same line as…read moreseveral other cars because there was no clear signage indicating where clients were supposed to park or even exactly where the clinic entrance was. When a staff member came outside, she immediately began yelling directions across the parking lot in a way that felt unnecessarily harsh and unwelcoming. Ironically, we were then directed to park in an area marked "Authorized Parking Only," which made the situation even more confusing. Better signs or parking instructions would have prevented the entire misunderstanding. Once the veterinary technician came to our car, her attitude was noticeably more pleasant, and that interaction was much better. However, the initial experience left a poor first impression. I hope the clinic considers improving its signage and the way staff communicate with arriving clients, as it would make for a much more welcoming experience.

They keep their promise! The longest part is waiting in line for service, but the low costs are so…read morehelpful for those who need it. The vets and workers are all very nice and helpful.

This place has no compassion what so ever for your pets !! My dog is dying and they refuse to…read morerefill and antibiotic and anti fungal medication because the vet is out today !! I called yesterday when he was there !! Sorry another Vet won't help your dying dog wt.... !!

WORST PLACE!!! I honestly do not know how these employees sleep at night purposely ignoring…read morecustomers!!! I've needed them twice in a yr...last yr and this week!! Absolutely no call back from them!! This is the second time I've called numerous times, left numerous messages and got nothing back!! I will never use this place and I will make sure anyone I know will never use this place!!! I got her an appointment from another place! Even if you are full or busy and have no appointment, call the customer back to tell them that! All the places I called Monday except waynesboro vet called me back even if had nothing!!! Shame on this place!! No Excuses!!!!!!!!!