Initial start was good and Brandon Coll - SVP of Residential Lending - NMLS #248814 was…read morepatient/responsive. however, towards the end he started loosing patience for my queries. The worst part was when the Title company called me, saying I was short of funds for closure. Being my loan officer, I would have expected Brandon to call me and help expedite the closure, ended up paying several hundred dollars on his ill advice. Won't recommend.

We highly recommend Michael DelVecchio for all your Mortgage needs. Honest, transparent, pleasant…read moreand knowledgeable! Looked out for our best current and future interests. Fantastic communication and kept us informed through every step of the process with NO dreaded, closing surprises. Fantastic, personalized experience! Impeccable service!

Ryan Mecum and his team from Guaranteed Rate were recommended by Lynn Reidl from Dreamtown Realty…read more I was seeking a jumbo purchase, and had numerous complexities in my financial picture (recent conversion to partner in my firm, a previous credit issue, and retaining my current home as a rental). When Ryan and I met, he asked me to communicate my needs and perceived challenges. We formulated a plan together, and the execution and service was off the charts! On top of the amazing experience in purchasing my new home, Ryan and his team assisted me with direction on other wise financial actions (and introduced me to an amazing wealth manager). Thank you to Ryan's team - Jason, Pam, Patti, and all the others who made the process seem easy. I have already referred Ryan to coworkers, and will continue to recommend him and his team to everyone I know. Thanks Ryan!!

Guaranteed Rate was recommend as a possible Mortgage lender by my Broker. My own bank's Mortgage…read moreBroker was slow to respond and kept forgetting who I was. From the moment I spoke with Ryan Mecum, at Guaranteed Rate, I felt I was in good hands. He was warm and friendly and outlined very clearly how his company worked. When I got off the phone I felt that I was definitely with the right lender. In the days that followed his staff monitored the many details the process involves. They patiently walked me through the documents that had to be submitted, reviewed or signed. Jason, who was assigned to my file, became my guardian angel, watching over my file with a keen eye and calling me almost daily to review what had been done and what had yet to be done. He always first greeted me warmly and then got down to business. The DocuSign system that this company uses is a streamlined program that takes you step by step through the actions that must be completed. The electronic signature moves through each page and stops where an initial or signature is required. When the key is pressed your signature or initials are recorded on the document and the paperwork is completed in a matter of minutes. One time when I was asked to submit my Social Security card I erroneously submitted my Medicare card instead. Twice more I was asked to submit my Social Security card and wondered what was wrong with their equipment until Patti wrote me a tactful email indicating my repeated error. I called her after finally sending the correct document and apologized. She was so warm and understanding that my embarrassment (I am a senior) disappeared. She also bent over backwards to assist me with passwords and security codes. Whenever I hit a wall because I was confused I always relied on my angel, Jason, who could hear my frustration and would sooth me with kind words and explanations. Once, I became alarmed at a document that seemed to be filled with financial errors. I left Jason a message of anger and suspicion. As usual he responded rapidly and in his calm and friendly manner explained in clear language without talking down to me what the figures were and what they meant. I was relieved, my stress level dropped and I was at peace with the world once again. I laughed at myself when I recounted this experience to a friend who reminded me that I had told her how Jason was always able to assist me when anxiety appeared to be stalking me around every corner. When Jason was on some days off with his family Jim, his coworker, responded to my plea for help as quickly as Jason would have done. He was delightfully personable and I felt like we had known each other for years from his friendly manner. He picked up where Jason had left off and was able to respond to my questions and concerns the same day reassuring me that my loan eligibility for my dream condo was indeed possible. Pam and Michael also assisted me with consideration and kindness with their part of the process when I ran into bumps. I never once encountered anyone there who caused me to feel awkward or slow. Much the opposite I had the impression that at their team meetings they were determined to guide me gently through what can be an overwhelming and challenging process. To summarize, the team of employees at Guaranteed Rate is, in my opinion, first rate. Under the leadership of Ryan Mecum they emulate his personalized caring and dedicated style. To a person, they share his commitment to doing a quality job, in a clear, expert and efficient manner. They understand that they may sometimes be dealing with a confused, befuddled, elderly and overwhelmed person who can easily get lost in this process. What is most clear is that they individualize their clients and want to support and champion their dreams. Thank you folks for making my dream come true. It would not have happened without your dedication and earnest efforts on my behalf.

My husband and I had the pleasure of having Darryl as our mortgage broker. We had purchased a…read moreprevious home but the two experiences were completely different. We had so many things that the lender let fall through the cracks until last minute but Darryl was on top of everything. He called my husband with updates and explained each step of the process. Extremely informative! We had a complex situation and Darryl took real initiative, constantly following up with the underwriting team and keeping us informed. We closed in under a month! I highly recommend Darryl and his team!

Highly recommend this company!!! Tory secured a commercial…read moreloan for me in Jan of 2009 when no bank was lending. Amazing service and worth every penny!

I have had the pleasure of working with Tory and his team on two (2) home purchases and at least 3…read moreRe-Fi's. I can honestly say CRMS are super ethical, attentive and customer focused. They never lose site of the fact that thier job is to shepherd you through what is a very difficult and potentially painful process...and they do it with class and style. Highly Recommend using them for your next home purchase or refinancing opportunity!

We had a great experience working with David at LoanDepot of Park Ridge. He answered questions, no…read morematter how many, and I feel he did his best to look out for our best interests. He was straight forward with us and worked very hard to get us the best rate he could and close us on time. I would definitely recommend David and would happily work with him again when its time to buy.

Wow! We did a home mortgage with David and he was amazing! Our previous loans were with a major…read moreChicago-land competitor and i would never ever go back. LoanDepot had better interest rates and better service and the fees were lower too. Thank you! We are very happy and i 100% recommend David and Julia and the whole team at LoanDepot.

So, this is seriously belated - my husband and I bought a house in December of 2016, and Peter was…read morethe best part of the whole ordeal! Buying a house is confusing and complicated enough, even without adding in the mortgage process. Peter made this so painless, and was an amazing resource for us. He was patient with us while we were learning the ropes, and did a great job of making sure we understood everything. I would definitely recommend Peter to anyone looking for a mortgage or refi. We will definitely be reaching out to him if we ever need to deal with these things in the future!

Anyone who has ever gone through the toils of getting a mortgage loan knows that there are few…read moreprocesses more complicated and stressful in life. Gathering up financial records, credit reports and tax returns and then worrying about appraisals and approval in the current economy can certainly lead to some sleepless nights. Peter Alving makes this whole complicated procedure much less agonizing. His professionalism was evident from our first conversation. He knows his stuff, from working with imperfect credit scores to finding creative financing in a market where mortgages have been tough to come by. Every stumbling block that came up was handled promptly with grace and a very reassuring sense of calm. Peter's whole professional demeanor comes across as "Don't stress yourself out. I've got this." I've personally worked with Peter two mortgages and two refinances now, and I also referred my sister to him for her mortgage. I couldn't be more happy with the way he handled our business and I would highly recommend him to anyone who gets hives at the thought of signing over their life to buy a new house.

I can't say enough about Beth and her team at Cross Country! I was unhappy with a previous lender…read morebut felt stuck since I had only 2 weeks to close because I had to be out of my rental. Not only did they get me a lower rate they got me to closing in just 10 days! Their service and dedication to expedite the process for me was amazing. As a first time homebuyer they kept me informed throughout each step and truly lightened the burden of a stressful situation. I can't recommend them enough and will definitely use them again in the future!

I'm a first time home buyer, so I'm not sure how it all works and I don't have a lot of reference…read morepoints. But as an accountant and someone who cares a lot about customer service, I know that Beth Lewis knows her stuff and she communicates it clearly, kindly, and quickly!! I know I'd be hard-pressed to find a banker who worked to find me a good deal, let alone a banker who worked HARD to find me the best deal. Beth knew during the pre-qualification process that I'd qualify for some programs for down payment assistance. But during the loan application process, Beth and her team found me even more assistance! My closing costs were basically non-existent, which apparently never happens? I'm forever grateful. On top of getting me a great deal, I really just appreciate Beth's phone-side manner. After I found a unit that pushed the edge of my prequalification, Beth let me know kindly, but very clearly, that it was just not in my price range. I couldn't even be disappointed. All of our calls regarding the unit that I did buy went along the lines of "actually your monthly payment will be even lower, it will include x, but it won't include y, keep that in mind. Does this work for you?" Of course it works for me!! It's amazing! Even with all of the assistance applications and grants and forms and condo-related paperwork, Beth and her team finalized my loan less and I closed less than a month after I even saw the property. I didn't even think that kind of turn around was possible!! Thank you so much to Beth and Meredith and Sarah!!!!!!! (not sorry about all the exclamation points. you gotta do what you gotta do.)

This was such an easy and fast process. Wish we would have done this sooner, but putting it off a…read morelittle actually got us a lower rate, so it was a win/win. Danny explained every step of the process, he even helped with a couple of problems on our credit report, one in which we never knew about. We though closing was going to be as stressful and such a pain with the title company as it was when we first purchased our home. They came to our house for closing. It only took about 20 minutes. Thanks Ron and Danny.

Ron and team were fantastic to work with throughout the entire refinance process! We had an…read moreintroductory conversation to discuss goals and hopeful outcomes through the refinance. Ron then laid out a couple of potential options in a clear, concise manner. The entire team was very communicative and helpful throughout the entire process. We ended up closing the refi with a fantastic result and will definitely plan to work with them on future financing!