Situation: I received a pre-approval letter from a different mortgage broker. Three weeks from closing, I followed up with this "other" firm to check on the appraisal, and learned that they had completely dropped the ball. I panicked, as I thought the loan was in the bag. I called Dustin Schaff less than three weeks from close. Action: Dustin and Chuck performed tremendously over the next few weeks to get up to speed. Given the complexity of the loan, this was no small feat, but they focused on the transaction, and appropriately structured what ended up being the final product. Result: The transaction closed. This team put in late nights and early mornings to ensure that the transaction closed. In three weeks, they untied the knot that was my mortgage application. Chuck put in many late nights and early mornings. A lot of ups and downs, some learning about the Arabic alphabet, and a few laughs. I enjoyed his spirit, and the fun we had in the process. Dustin successfully quarterbacked the transaction, keeping the deal team on track, and hit all the necessary deadlines to win. I can't say enough about each of them. They can absolutely expect additional financings from my network going forward. The work ethic displayed, and the willingness to win drove the transaction all the way across the finish line. I feel fortunate that we were been introduced. I want to thank Dustin and Chuck for all their help. You both are our mortgage lenders from here on out! Joe read more

Stumbled upon Dustin and his team 9 months ago to help me with my first home purchase. Fast forward today, Dustin is still providing me with the support I need to refi at a lower rate! Him and his team continues to exceed my expectations and my family is forever grateful. I am glad that I went with The Schaff Group to start my journey. read more

Dustin came recommended to me by my realtor. From our first phone meeting I felt like my mind was put at ease. Despite potential road blocks, his team worked with me to get everything done. I also appreciated constant communication via phone and email. If I missed an email from the office, they would call me within a couple of hours to ensure they received the documents that I needed. At times when I was nervous things were not going to happen, Dustin assured me that the team was working hard behind the scenes. I never felt pressured and all of my questions were answered. I highly recommend using Dustin! read more

This is the 2nd time I am using Dustin Schaff as a Mortgage Lender and he did not disappoint. I gave Dustin's Team a very short time frame for the closing process and they were able execute. Not only was he able to lock in an incredible interest rate (especially in this volatile market) but his team went above and beyond and worked around the clock to try to move the mortgage process along as quickly as possible knowing I needed go be in my new home within a few weeks. They will constantly update you along the process with text and email so you don't feel so overwhelmed and out of the loop. Thank you Dustin and Team for making this a seamless process! read more

The Schaff Group is great to work with. They are professional, knowledgable, and easy. We got our loan approved quickly, the process was transparent, and there was no issue. I highly recommend this team! read more

Dustin and his team were great and communicative throughout the whole home searching and buying process. They were flexible to our needs, and helped us get a great rate. read more

Dustin and his team were amazing. Easy to get in contact with. Great open lines of communication. We were kept apprised of every step of the process. When we experienced a major hiccup with the VA appraiser, Dustin and his team went above and beyond to make mountains move to get us to closing. Without question I would recommend and refer The Schaff Group to anyone looking for a mortgage or to refinance their home! read more

Dustin and his team are great to work with, very responsive and quick to act (particularly when my loan needs changed). In a hot market it is essential to have a team that understand the urgency and respond appropriately. Dustin is hands-on and always available for questions and to check in. Would recommend! read more

Dustin and his team were great to work with. As a first-time home buyer, I had limited understanding of the process and Dustin did a great job scheduling meetings and walking me through the details as well as answering my questions. He was reachable and very responsive throughout the entire process. He demonstrated a solid knowledge and understanding of the industry and went above and beyond to provide most favorable conditions when it comes to costs associated with closing. He committed to deliver and he did it. It was a great experience and I highly recommend Dustin and his team! Thank you. read more

We are so fortunate to have found Dustin as our mortgage broker. He help us obtain the best loan and rate. In short, he was on our side making our home purchase simple, realistic and successful. The best part about working with Dustin was that he was accessible and provided sound advise to help us purchase our dream home. We intend to recommend Dustin to all of our friends and family. read more

Dustin and his team did a great job helping me and my partner through buying our first condo. We received plenty of updates along the way in the form of helpful videos. Additionally, Dustin was always open for a call to answer any questions we had. read more

Dustin Schaff at Union Home Mortgage is the BEST MORTGAGE BROKER IN CHICAGO!!! As a first-time home buyer, I was lost with what to do and who to trust. Dustin and his team were incredible. They helped make the process incredibly fluid and easy to manage. If you are looking for a mortgage broker, do yourself a favor and give Dustin Schaff a call at Union Home Mortgage!! You will not be disappointed read more

My experience with Dustin and his team was incredible! I will forever refer my friends and family to him and his team. They made the process so simple and easy. Plus they were there throughout the entire process. Never once was I left guessing or stressed about any portion of the home buying process because I was already well informed of what to expect. If I ever had questions I was able to get ahold of them quickly and have my questions answered immediately. My partner recently bought a home as well but went through someone else that he was referred to by family and did not at all have the same experience. Time and time again Dustin and his team continue to impress me even after closing! Additionally my attorney and closing team mentioned how impressed they were with him as well. Do not go anywhere else! Thank you team! read more

Dustin and his team were a pleasure to work with. Dustin monitored rates for us for a while to pick just the right time to pull the trigger. He also did some modeling to confirm that it all made sense. The process was smooth. Uploading documents was easy. The communication throughout was on point. We worked with Dustin before on a couple of mortgages and we've been always impressed. I would highly recommend him to anyone. read more

We've now used Dustin on two different occasions. The first time, when we bought our condo, he was amazing throughout the entire process. We found out after the fact, he even called the sellers realtor to let them know we would be an easy and clean close (which helped since we were one of three bidders on the place). Fast forward four years, we refinanced with Dustin and his team. He locked us in at amazing rate and made the whole process quick and easy. They even sent a notary out to us in Connecticut where we happened to be at the time so we didn't have to go back to Chicago. Will use them on our next one as well! read more

Dustin and his team were nothing short of fantastic. I felt totally supported through the home buying process. My turn around time was a little short and I always had the information I needed to keep everything on track. Super quick response times when I had questions was stress-relieving. I would HIGHLY recommend Dustin's services. read more

I connected with Dustin and his team after my mortgage process with a big bank hit a roadblock. Dustin assured me they could still have me ready for my closing date. He outlined the options and resources his team would explore should we hit challenges, and what the advantages are of working with his team. Not only did we beat my deadline with a comfortable cushion, I got a better rate! His entire team is professional, uber responsive and very supportive. I knew what to expect, where we were in the process and exactly what they needed from me. Dustin and team made this very stressful process seem easy to navigate. I have already recommended them to several people and will definitely continue to work with them for all my mortgage financing needs. read more

Dustin helped me immensely with my finances and working on refinancing my mortgage. I would recommend him to anyone, anytime!

Made the process for my first mortgage very understandable, and especially appreciate the very tech-forward approach! Highly recommend

I would highly recommend Dustin in a heartbeat. Dustin helped us obtain a mortgage for our first home. Dustin made the process seamless, painless and enjoyable. He was able to break complex, financial jargon down to laymen's terms, guide us through the mortgage process and helped make educated decisions. He has a passion for what he does and he goes above and beyond. I hope to work with Dustin again. read more

Dustin and his team were amazing to work with. We're first time homebuyers and this was our first offer on a home. He went out of his way to explain every little detail to us. From start to finish this was the quickest and easiest loan experience. We've heard horror stories. He checked on us regularly by phone or email, keeping us in the loop during every step. His personable professionalism is hard to find these days and was so appreciated. Everything was handled electronically, expediently, and securely. We felt supported throughout the entire process. Thanks to Dustin, and the tireless efforts of his team, we are now proud homeowners. We would highly recommend using Dustin for a first time mortgage or refinancing your current loan. You will not be disappointed. read more

Dustin and his team were fantastic as I purchased my first condo in Chicago on a quick timeline. They offered a very competitive interest rate and kept things moving quickly and smoothly. I appreciate how organized the team was and the personal calls from Dustin to check in. I will definitely recommend Dustin to anyone. read more

Just closed on my refinance , Dustin and his teammates were a huge help while refinancing my mortgage, As i ran in to miner glitch due to COVID-19 , They were very patients and caring thru out the whole process . Big Thanks to Dustin Schaff and Heidi Barr. you guys are awesome !!!! read more

The Schaff group are pros and unbelievably helpful at helping first timers navigate the process of getting a mortgage. Not to mention, they got me killer rates :). Would recommend! read more

Dustin and his team were amazing! I got great rates, great customer service and all the patience in the world for all my first-time buyer questions. I would absolutely recommend Dustin and team and will be using them again in the future for any home buying needs! read more

Dustin and his team was AMAZING! I reached out to Dustin when my first lender was taking close to 2 months to get a clear to close on a mortgage. Dustin and his A-team made it happen in 2 weeks with a competitive interest rate! Dustin followed up with me throughout the loan process and on the day of closing to ensure there were no delays. I will always reach out to Dustin for future business and will recommend him to everyone I know. Don't look any further- Dustin is the ONE you want on your team! read more

Because of The Schaff Group/ Union Home Mortgage, my two children now have a forever home. No words can describe my gratitude to Dustin Schaff and his team. They were absolutely incredible from start to finished! Due to busy life, I needed straight forward communication especially that I am located (and home I purchased) in Michigan and their office is in Chicago. Communication and honesty were crucial as I had a deadline of 3 weeks to close. They walked me through every steps of the way (I even received small video clips which were very helpful) and their system is amazing as I was able to check the status and upload documents so easily. I completely and utterly felt secured and confident that trusting The Schaff Group/Union Home Mortgage was not hard. Thanks a million Dustin and the team for the dedication, working tirelessly, and commitment! You guys are awesome!!! read more

Dustin and the team were so awesome. They made the entire experience of buying a new home simple and easy. They also explained everything so that I really had no questions. They also asked every time if I had any questions after each step but they are so thorough I never had to ask them anything. So thankful we went with Union Home Mortgage! read more

Dustin provided an exceptionally personal, tailored, and speedy service unlike what we have seen before. His advice was spot on, and he was able to answer all of our questions with patience, experience, and grace. Also, we closed much faster than your typical lengthy and bureaucratic process that most large banks offer. Finally, he has a team of professionals that help with day-to-day operations, and because of that, practically every question or request on our end was addressed immediately. read more

Dustin, Karoline and Zizi at Union Home Mortgage are a team of great Mortgage professionals that helped us Purchase our dream Home in a very seamless and timely manner. Dustin and team were always available to answer any questions sometimes even outside of normal working hours . They kept us informed of every step during the entire process. I highly recommend Dustin and his Team to my family and friends. read more

Dustin was such a great help with my husband and I purchasing our first home. He did everything to make sure our closing happened on time due to our work schedules and it was such a smooth process working with him. I will recommend him to anyone. We didn't think we'd be able to even purchase a home and he worked with us and made it happen. Thank you dustin and team!!! read more

Dustin and his team are very professional and they went above and beyond helping me refinance my place. The process was quick and smooth. My questions were answered in a timely manner. I am very pleased with the APR. I highly recommend Dustin and his team to anyone considering refinancing. read more

Not only did Dustin help me with my loan for my condo in 2016, his team has walked me thru re-financing. They were super easy to work with and where there to answer all my questions. read more

This is the second mortgage Dustin and his team have done for me. Everything was so very easy and well explained. Communication was always spot on, always quick responses to texts and emails. I got two other quotes and he was better than both by more than $1300.00. I would not hesitate to use him again in the future!! read more

I have purchased and sold several homes and working with the Schaff Team was a great experience. I never had to wait for an answer to questions I had and everyone I spoke to was knowledgeable, professional but fun and easy to talk to. read more

Dustin took the time to explain the whole home-buying process to me, patiently answered my questions, and continued to give more timely details as we reached each milestone. He and his team were always quick to respond to any questions/needs from me or anyone else involved in my home-buying process. They stayed in communication with everyone they needed to without me having to do anything. The whole process couldn't have gone any smoother. read more

We recently bought a townhome in Chicago and Dustin & his team were great to work with. He is experienced and knowledgable, and always kept us informed at every step of the process. He was professional, honest and transparent with us. Whenever we had questions, his team was very quick to respond and get us the answers we needed. We had a short closing window and were able to close on time with no issues! We would absolutely recommend Dustin for anyone buying a home in Chicago. read more

Great experience with Dustin and the team. Easiest and quickest loan process and white glove service the whole way. Would highly recommend!

Dustin Schaff is the man. He helped me get a physicians mortgage and the process had some bumps but Dustin did a really good job navigating us through be process. He was very clear throughout, honest, unbelievably communicative, and helped us get not only a great rate but also a substantial refund after issues with the bank's underwriters delayed our closing time. Overall, I'd highly recommend Dustin to my friends and family. The bank, despite the small hiccup on closing day, has also been great. Overall they have competitive rates and certain details about their physician loan program that made them the best choice for us. I'd go with fifth third again, and definitely go through Dustin again. Highly recommended! read more

Dustin was fantastic! It was my first time buying a home and he made everything as easy and smooth as possible. He got me a great rate and ensured me from the beginning that he would walk me through the steps of the process and do everything in his power to get our closing done on time, which was extremely important as we had a very short window- less than a month! He delivered on everything he promised; our closing was done on time with zero issues and he was available any time I had questions. His team was quick to respond and also very clear on what was needed from me. 100 percent recommend going with the Schaff Group! read more