My wife bought a Nissan Murano last year. When we purchased it, there were several small pock…read moremarks on the hood which the salesman promised to repair the hood. The repair was to order her a bottle of paint to repair it ourselves. Two months later, the touch up paint arrived. However, the paint did not match leaving black dots all over the hood. After some communication, the sales manager agreed to repaint the hood. What was promised before and told afterward was that the entire hood was removed and repainted. The reality is that the hood never left the car. There was tape residue left behind and areas of the paint that were obviously not quite right. Here it is a year later and the pock marks are back just like before. The deal went sour because of lie upon lie. The worst part was the sales manager using his faith as a tool to keep our confidence. Seriously, if you're going to play the faith card, don't get caught lying.

This business engaged in deceptive and misleading practices. I received a mailer clearly stating…read morethat I had won $500 and a 60" TV. I called and spoke with their sales associate Spencer and this was confirmed via a recorded phone conversation that I still have as proof of their dishonest practices to get potential customers in their door for a sale. After driving 30 minutes to their location, I was told by Spencer and Mr. Green that I had not won those prizes. The advertisement was plainly misleading and appears to be a tactic to bring people through the door under false pretenses. This reflects a serious lack of honesty, integrity, and transparency. I would strongly caution others before doing business with this company. Photos of the mailer are attached for reference.

I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I would have given a half of a star but it wasn't an option....Do not buy anything from this place…read morethat is used...I purchased a 2018 Jeep Wrangler JK.....my fault for not doing my homework, salesman delivered to me, he said i had 3 days to test, I drove it not knowing if this was how a jeep was supposed to drive....like a sailboat.....it did have a lift, bigger tires blah, blah blah....after a few days, I drove it, it hit a bump and had the worst death wobble i have ever had.....almost caused me to crash into head on traffic...I decided to take into a repair facility.....came out almost $4000 later with repairs to get jeep to where it was safe to drive.....Secret City said they did inspect the jeep before selling it lies, ball joints, shocks, all kinds of other suspension stuff that they said could have been caught prior to selling if they just put it up on a rack.....just wanted to say Thanks Secret City of Oak Ridge

I've used Secton Auto auto service for years. They have done routine maintenance, body work, and…read morerepair maintenance for my vehicle. Of course, auto work is never cheap. I always look for quality work at a reasonable price. I believe I have always gotten that at Sexton Auto so I continue to bring my car here as I can depend on receiving a fair estimate on good work. In all these years, I have never had to bring my vehicle back for rework. In fact, if the work requires extensive time to repair, they offer a loaner vehicle. I am very pleased with their entire service. I have always been treated courteously.

Horrible service department. Brought my functioning vehicle in for two minor repairs. After a week…read morein the shop and $1600 bill, the vehicle completely stopped working the next day. Had to take it to Tire Discounters in OR. Tire Discounters informed me the electrical system was "fried" and non-repairable by them. I was referred to the vehicle dealer in Knoxville. Had to have the vehicle towed to Knoxville. Dealer has performed a diagnostic and is still puzzled by the damage which has occurred. I notified Sexton's regarding the faulty work and referral to the dealer. I kindly requested a refund and was quickly shot down and informed by the service manager that he "put too much time into the vehicle to issue a refund". I then asked to speak with the owner of Sexton's. Total jerk! He too refused to issue any refund or take ownership for the faulty work. Save your money and time and take your car somewhere else! This place has no respect for customers, nor do they stand behind their work.

Everything went perfect! These people work very hard to get you the best deal possible. Found them…read moreto be unlike any other dealer. No pressure just progress to get you what you want! Very upfront and honest.

My buying experience at Ole Ben Franklin was fast and easy. I went in on a Wednesday after work…read moreand was in and out in about 2 hours. It helped that I knew which model of vehicle that I wanted to purchase. My sales person Greg Thaxton was awesome. He answered all of the questions that I had and if he didn't know the answer, he went to management and obtained the answer for me. He was polite and very patient with me. When I got to finance, my loan was already approved and just waiting for me to go over the terms & conditions. Jax the Finance Manager was very knowledgeable and funny. He explained everything very clearly. I was only in Finance for about 20 minutes. This was the easiest car buying experience that I have ever had. I will purchase any future vehicles from them.

This is where I've been coming with several cars for over 3 years! If your car has a problem…read morethey'll do everything they can to fix it! Great, friendly service. If you're like me you need things in layman's terms they also do that!! The manager James is awesome!!!

The man at the front desk (James I think?) was very kind, informative and professional. I would…read morehighly recommend bringing your car here for whatever service you may need. I was recommended this place by somebody and for very good reason.

I've been taking my cars there for service and repair for years. They know cars, treat you fairly,…read moreand won't price gouge you. I whole-heartedly recommend!!!

Had my car towed in Monday to get the alternator replaced, and the mechanic told me that he…read morecouldn't get to it that day but someone would look at it Tuesday. No word from them on Tuesday, called twice on Wednesday but they still hadn't looked at it and told me they would call me first thing Thursday morning. It's noon on Thursday now and still no call. When I called them to ask about it and complained at the length of time I was told that "I don't owe you a damn thing" and was hung up on.