I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I would have given a half of a star but it wasn't an option....Do not buy anything from this place…read morethat is used...I purchased a 2018 Jeep Wrangler JK.....my fault for not doing my homework, salesman delivered to me, he said i had 3 days to test, I drove it not knowing if this was how a jeep was supposed to drive....like a sailboat.....it did have a lift, bigger tires blah, blah blah....after a few days, I drove it, it hit a bump and had the worst death wobble i have ever had.....almost caused me to crash into head on traffic...I decided to take into a repair facility.....came out almost $4000 later with repairs to get jeep to where it was safe to drive.....Secret City said they did inspect the jeep before selling it lies, ball joints, shocks, all kinds of other suspension stuff that they said could have been caught prior to selling if they just put it up on a rack.....just wanted to say Thanks Secret City of Oak Ridge

I've used Secton Auto auto service for years. They have done routine maintenance, body work, and…read morerepair maintenance for my vehicle. Of course, auto work is never cheap. I always look for quality work at a reasonable price. I believe I have always gotten that at Sexton Auto so I continue to bring my car here as I can depend on receiving a fair estimate on good work. In all these years, I have never had to bring my vehicle back for rework. In fact, if the work requires extensive time to repair, they offer a loaner vehicle. I am very pleased with their entire service. I have always been treated courteously.

My grandparents brought their minivan in for routine maintenance and they got upsold tires and an…read moreengine mount, then the shop cross threaded 2 lug nuts and broke another lug stud and tried to charge them to replace the whole wheel hub assembly. They blamed it on the van being old (it's less than 15 years old and in good shape) and having corroded lugs, but I rotated the tires a week before myself and know they aren't. I spoke to the shop manager and he told me that 4 of the lugs were good there was just the one broken one, so I said I'd order the wheel hub and do it myself. My grandparents drove it around and even went on the interstate with only two good lugs holding the wheel on during the 2 days when I was waiting on the part to come in. They could have been seriously hurt or killed by the shop's incompetence. I even went in and spoke to the shop afterward in case they weren't aware of how bad they left it, and all they tried to blame it on me for wanting to fix it myself to save $500 for two hours of my time.

My buying experience at Ole Ben Franklin was fast and easy. I went in on a Wednesday after work…read moreand was in and out in about 2 hours. It helped that I knew which model of vehicle that I wanted to purchase. My sales person Greg Thaxton was awesome. He answered all of the questions that I had and if he didn't know the answer, he went to management and obtained the answer for me. He was polite and very patient with me. When I got to finance, my loan was already approved and just waiting for me to go over the terms & conditions. Jax the Finance Manager was very knowledgeable and funny. He explained everything very clearly. I was only in Finance for about 20 minutes. This was the easiest car buying experience that I have ever had. I will purchase any future vehicles from them.

Quit their lying they say they can approve everybody regardless of their credit history or…read morebackground I went in there with a trade in during their upside down trade in deal and they said that they couldn't help me even though they said that they could help anybody and everybody get into a new vehicle that was a lie and they're still doing it online they're still using the same gimmicks to get you in the store running your credit cuz they run at 6 to 8 times depending on what they want to do .... I wish I could give no stars

This is where I've been coming with several cars for over 3 years! If your car has a problem…read morethey'll do everything they can to fix it! Great, friendly service. If you're like me you need things in layman's terms they also do that!! The manager James is awesome!!!

Ive been taking my cars here for about a year now and it has been nothing but amazing service…read more Absolutely recommend if you live in the Oak Ridge area!