I've had a similar experience to what others have mentioned here. The front desk receptionist is…read morereally rude and clearly doesn't understand what good customer service is. A lot of their clients are Brock students, yet she doesn't seem to know how the insurance works and doesn't bother double-checking before booking appointments. The only reason I'm giving it one star is because the other staff are generally polite and friendly.

I had a really disappointing experience with the woman at the front desk who interviewed me. She…read morewas unprofessional and extremely rude, basically put me down the entire phone call. Her tone was extremely rude and uncalled for. I left feeling disrespected and frustrated. Definitely not the welcoming first impression I was expecting.

I hadn't been to the dentist in forever and I'm so happy I found this place. The dentist is so…read morenice & her staff was great. Would definitely recommend this office to anyone looking for a dentist.

From the owner: Brand new family dental office in Niagara Falls. We cater to children, those with dental anxiety…read moreand anyone else looking for a fresh, honest take on their dental care.

My son has been going to the St.Catharines office for 4 years! Today his braces were taken off!!…read moreEveryone that works there is so kind and was very helpful during my sons visits. his teeth are beautiful. We are very happy with the results.

I have been extremely happy with Dr Pershad. My teeth were an exceptional case and required a huge…read moreamount of movement to get them lined up. I'm very pleased with the end result. The staff are very friendly and will take the time to answer questions when asked. Appointments are prompt. I normally only waited a couple minutes before called in. I highly recommend them.

My worst nightmare ever... We were referred to Dr. Rullo for 1 cavity treatment/ St.catharines…read moreoffice/ coral kids dentistry and braces www.coralkids.ca. He had 5/5 stars on google review, his staff were available all the time and seemed friendly... I did not have an insurance at that time. His stuff recommended Healthy smile and even applied for it... They are experienced in pushing kids towards Healthy smiles program and use the loophole that exist in this program... They are very experienced with putting kids on emergency call... My kid was enrolled for 1 treatment but once under the anesthesia, Dr Rullo started lying about my kid needing caps for certain teeth and was pushing for it... I entered his office for 1 cavity treatment and came out with 7 caps on my child's teeth without my consent... This sociopath kept even saying my kid needed a frenectomy... He misdiagnosed my kid and recommended the wrong treatment just to please his bank account... My 4 y kid was only a tool for him to cash more from Healthy smile program. I put my complaint against him in Royal College of Dental Surgeons of Ontario... He could not explain why did he go from 1 cavity to 7 caps on healthy teeth... He was found guilty for misdiagnosing/mistreating my kid and got away only with 3 courses as first warning... My kid was bullied at school and picked on since our last visit to this sociopath who has no mercy on children from low income families... we changed school 2 times... my kid feels cheated, lost her self-confidence and still suffering from his treatment... Dr Rullo just turned Healthy smiles program through kids coming from low income families into cashing machine... He is a dangerous sociopath who should not be allowed to treat kids... please come forward if you have a complaint... protect your kids and other little ones out there, share the link. Those kids deserve to have a smile on every day not hiding it because of others' criticism.. DO NOT TRUST Dr Rullo or his judgement especially with the frenectomy, go see a specialist ENT. Have at least a 2nd opinion. Dr. Rullo kept saying my kid needed a frenectomy and it will help with her sleep apnea... I saw 4 different ENTs and sleep apnea specialist... ALL of them agreed my kid does not need a frenectomy (No tongue tie and all good). Plus, there is no link between sleep apnea and lip/tongue-tie... in the contrary, if your kid has sleep apnea, he/she most commonly breath from the mouth and is at risk of dying if anything goes wrong... this sociopath needs to be kept out of frenectomy... May God show mercy on every kid who enters Dr. Rullo office... keep it safe and have always 2nd opinion from specialists... Have your insurance ready and don't be trapped by this sociopath tricks on putting your kid on the emergency call on Healthy smile... that is where the loophole is... Healthy smile allows doctors who put kids on emergency call an unlimited cash... Kids on Healthy smile are just cash cash cash for sociopath like Dr. Rullo. if your child was misdiagnosed or had a mistreatment, here where to go https://www.rcdso.org/en-ca/Complaints-and-Investigations/complaints-and-investigation-process you can as well go to Public Health department as well to lodge a complaint. Health Services Appeal and Review Board Ministry Health www.hsarb.on.ca Don't allow this sociopath Dr Rullo, to ruin the childhood of your precious ones. we are still suffering from our visit to this sociopath... trying to find solution for those caps... Dr Rullo said they will stay only 3y... it was just another lie, those caps won't fall before their 13y of age... Reconsider putting caps on your kids... this predator feeds on Single parents, low income families, new immigrants... Don't ruin your kids' childhood by putting your trust on this guy... keep documenting and know the rights of your child. The lawsuits for minors have time of 2y after they reach 18years old. you can chose as parents to do it for them before they reach 18y or just let them fight it for themselves... Every child deserves a Happy and Healthy smile.

Was referred here from our regular dentist as my daughter has extreme dental anxiety. We couldn't…read morehave been put more at ease by the staff and environment here. It's incredibly clean (no shoes allowed!) & everyone we have encountered have been super friendly. Yes, you do pay up front but they bill your insurance for you which I found very convenient. The doctor was super knowledgeable as well as kind and they really listened to my daughter's wishes for her care. Gotta love an office that values consent from minors. Will continue taking her to them as long as possible!

Absolutely terrible customer service! The receptionists…read more(short white haired lady and middle aged brunette lady) were very unorganized. I prepaid for my treatments so that I could avoid dealing with these rude ladies a second time. When I arrived they did not record one of my payments and did not "remember" that I had already paid. They tried to ask me to drive home to retrieve my receipt, luckily I had someone at home take a photo of the receipt to in-fact prove that I made this payment to these exact ladies one week prior. To top it off they still tried to up-charge me for the scheduled treatments wasting my time and the time of the dental hygienist who had the room ready and cleaned for my exam. Their communications were rude and condescending, overall horrible people to interact with! It's a shame because the hygienist was good and the dentist was quick, thorough, knowledgable and he did an excellent job on my filling. The pricing is expensive for the quality of service, overall very poor experience.

Very poor customer service very expensive they over charge clients you will not be smiling when you…read moreget you bill dental work done very fast They have different Dentist all the time you never really know what your going to get buyer beware

Amazing dentist and person. Dr Frank makes miracles! He is so patient with my anxiety! Worth the…read more1.5 hr drive!

Great friendly staff. Went in for a regular check up and found a couple of fillings that needed a…read moretouch up. Booked another appointment and they fixed me right up in less than an hour

I visiting the area on vacation, and found My Care Dental to be amazing. After contacting them in…read morethe early evening, I was given a next day appointment. My issue was handled courteously and efficiently. I'd recommend this dental practice to anyone. They have evening and weekend hours, making scheduling very convenient.