Most of the time the service center is quick, polite, and top notch. Today it was definitely like…read morethat, with Matthew being super patience to help me understand the perceived issues with my hybrid. The part that is more often a challenge is the sales side. Today, my wife and I wanted to test drive any Highlander Hybrid, new or used. The sales person very shortly said there were none in the lot and didn't even try to ask any deeper questions, find out our needs, or ask our names. He seemed pretty uninterested in selling us anything. The Toyota we have was bought in Chicago, because this dealership never has any stock.

Great guys. We sold our Minivan to them and they gave us a great price…read more We actually bought the sienna from them in 2007. Now it will get a new life with a new family.

Better Cars on lot ! I bought a car and then went to my mechanic only to discover the bottom was…read moreall rusted out with holes that looked like SWISS cheese! MY mistake! trusting SIMON! lawyer says it should never have been sold as is !!!

I bought a 2012 chevy malibu from here in may of last year, within the first 24 hours it had to be…read morejumped four times, when taking a look under the hood we found out that the battery was busted open and sprayed battery acid everywhere, they told us because it was past the 24 hour mark when we called that they would not allow us to bring it back, and 6 days later the electrical system shut down and the car no longer runs. the shittiest company you could ever buy a car from. STAY AWAY. bunch of theives and liars run this place. doesnt even deserve one star.

These guys without a doubt are some of the best to work with in the VW brand in Illinois. I looked…read morefar and wide when looking for my Golf R back in 2016 and these guys worked with me on my 2011 WRX trade. Got a great rate on the 2016 Golf R and enjoyed every minute of the 3 years I had with the car. At the end of the lease they made sure to take care of me also. We without a doubt will be back and I cannot recommend this dealership more. I love performance cars but I love great service even more. This dealership delivers on that 100%.

Stopped in inquiring about a couple cars I'm interested in. I asked if there were any rebates on…read morethe car? Salesman didn't know. Guy behind the counter injects himself into the conversation on the rebate question. He doesn't listen and interrupts me repeatedly. I told him you don't let me finish my question. He responds with, I know what you're going to ask. So the guy is psychic! He told me the ID4 is eligible, if you qualify for the $7500 tax credit. False! Volkswagen lost the full $7500 federal tax credit that took effect in January 2025. Due to stricter sourcing requirements for batteries... lithium, cobalt materials. So know what you're talking about before you grandstand and treat customers rudely or you won't have any.

Purchased a Silverado 2026 today. Ed in Sales, James in Finance, David all wonderful!read more

I stopped in to look at a car that I saw out front when I was driving by in the morning. I went in…read moreto ask how much it was and found that it was way over market value. When I started to tell them, they started to give me BS reasons why it was over market value. "It's clean " and "when we plug it into our system"this is the price they go for". There's nothing more I hate than bad faith sales practices. I looked up the car on Carfax later and found out that it has accidents on top of it. That is not the definition of a clean car. PS I was in the market for that car and I have done lots of research.... I bought a better one for market value, stay away from these people.

I had been searching online for weeks and finally came across an ad for the exact Nissan I wanted…read moreto take home. I connected online with Thomas, he handles the internet sales transactions at M'Lady. I was hesitant to make the 2 hour drive unless I felt confident that I would be able to swing the deal on a 2026 Pathfinder Rock Creek edition. Thomas assured me that they would make my trip worthwhile. I made the trip and I was greeted by my salesman Hugo Duran. He was prepared in advanced to join me on a test drive and he went above and beyond by showing me several different colors and trim levels during my visit. Hugo went to bat for me during the negotiations and I felt no pressure to rush into my decision. After we cut the deal, the transaction was smooth and painless. By the time I finished in the business office, I found that Hugo had stayed after hours to assist me with the Nissan app and guided me through the set up of my new account. My new Pathfinder was delivered to my home the following day and I appreciated Hugo's follow up call, checking on my satisfaction and offering to answer any questions I might have. The entire experience was top notch and I wouldn't hesitate to send my friends and family to M'Lady Nissan in Crystal Lake, Illinois.

Just bought a 2026 Nissan Sentra SR from Jose, him and the team were absolutely amazing! It was…read moresuch a quick process i got an amazing deal on my car jose was so easy to work with i didn't feel any pressure he made everything quick and easy along with Brian and Kamile! I'm so happy with my new car and i will absolutely buy my next car from Jose Thank you for everything please go see jose i couldn't have asked for a better sales man!

I was very pleased on my experience purchasing my new SUV. Erin Kisselburg, did a great job and…read moremade my experience a good. I appreciate all of the hard work all of you did Thank you Karen Rank

Eric and the rest of the staff was so helpful! Very friendly and professional. Enjoyable experienceread more

I purchased a used vehicle from Mazda of Crystal Lake that was clearly sold as-is, so I understood…read moreI was accepting the risks that come with buying a used car. The salesperson was courteous, and the buying process itself was fine. Unfortunately, just three weeks after purchasing the vehicle, the transmission failed. I had the car inspected by an independent mechanic, who confirmed the transmission had failed. Because the vehicle was sold as-is, I ended up paying for the repair myself. My biggest disappointment wasn't the mechanical failure--it was the dealership's lack of communication afterward. I reached out multiple times by phone and email to discuss the situation and ask for guidance, but my calls and emails went unanswered. I wasn't necessarily expecting the dealership to cover the repair, but I did expect someone to return my calls, acknowledge the issue, and at least discuss possible options. Customer service shouldn't end once the sale is complete. Based on my experience, I can't recommend Mazda of Crystal Lake due to the lack of follow-up and communication after a serious issue arose.

I had the best experience buying my Mazda CX-30! Zion was very accommodating and truly made sure I…read morewas getting exactly what I wanted. I got a great car for an even better deal! One thing that stood out the most to me, and I'm sure every female knows what I'm talking about, was Zion asked me every question even though I had my boyfriend with me. Thank you again for such a great car buying experience! I will definitely be recommending this dealership!

I brought my 2025 Tacoma in for 5k service on 2/20/26 and afterwards Matt Farbo spent close to an…read morehour if not more helping me better understand all the electronics on my dash. He is extremely knowledgeable and thorough. He was not my original salesman so had no obligation to me. My original salesman was also good (not working at this time) but I did not grasp everything at the initial time of taking ownership of the truck and needed a refresher. Matt gets top rating for the time he was willing to spend with me and his way of explaining how to use all the bells and whistles the truck has to offer, Also Larry in after-market sales was in even though it was his day off and was able to help me on a matter related to my wheels. Both gentleman were outstanding. Bill Briody

Having purchased my last new car from Pauly I was surprised at how rude and arrogant salesmen have…read morebecome lately. I chalk it up to the current supply crisis in Toyota hybrids. Rather than be empathetic to the difficulty locating new hybrids, salesmen behave like they are doing you a big favor, are demanding and insolent to potential customers. Pauly has been abysmal. The following is what the internet salesman Steve Robbins wrote to me when I was inquiring yet again about stock in hybrids: "Hi Fred / Gray Robert, "Please either setup time to come in and we can talk about all your options. Or stop emailing in diffrent vehicles and we can part friends. It your choice." Thanks Steve Okay, you judge for yourself if this is the way you would like to be treated by a car salesman? BTW, consider the level of grammar and spelling from a representative of a car dealership. If a salesman can not write in complete sentences or spell correctly do you trust them to be professional in helping you to procure a car?

Solid dealership-car guys. no pressure-one stop shop. Nice selection of vehicles when I was in…read more Done this sort of deal b4 and this one was easy. Id shop there again.

I am impressed. By far the best auto dealership I've ever encountered. Mitch is the man. Cant…read morethank him enough for trying to get a deal for me. You can trust Fox Valley Motorworks.

The reason I don't like these types of platforms are because they are full of reviews from people…read morethat just do not seem reasonable. The towing business first of all is likely a very tough business to receive positive reviews. When a vehicle is towed it's likely because of 3 primary scenarios (an accident where the car is not able to be driven, a broken down vehicle, or a vehicle parked in a no parking spot.) Either of the listed scenarios are starting off with unhappy automobile owners so reviews are likely going to be positive. With all that said, I have recently had a car that was in a pretty bad accident...thankfully no one was injured by the grace of God! The Crystal Lake police officer was pretty awesome on her own and we are always thankful to our police! The officer called Ormsby Towing, owned by Tom Ormsby I have come to find out. This company has been in business since 1948! That's 76 years of being in business. They have countless of satisfied customers and reviews...some of these can be found on the following websites: Kelly Blue Book Reviews: https://www.kbb.com/dealers/crystal-lake-il/565567/ormsby-motors/ Google Reviews: https://www.google.com/search?q=ormsby+motors+google+reviews&sca_esv=d3224e15adc24c7c&rlz=1C1RXQR_enUS964US964&sxsrf=ADLYWIIaMKPhzRO7qKgE1J066ijY6pgm2Q%3A1724345334727&ei=9mvHZrWULLS2ptQP3t6aCQ&ved=0ahUKEwi155X5homIAxU0m4kEHV6vJgEQ4dUDCA8&uact=5&oq=ormsby+motors+google+reviews&gs_lp=Egxnd3Mtd2l6LXNlcnAiHG9ybXNieSBtb3RvcnMgZ29vZ2xlIHJldmlld3MyCBAAGIAEGKIEMggQABiABBiiBDIIEAAYgAQYogQyCBAAGIAEGKIEMggQABiABBiiBEjMFlDrBVjsEnABeACQAQCYAWygAbIFqgEDNy4xuAEDyAEA-AEBmAIIoAKGBcICChAAGLADGNYEGEfCAgoQIxiABBgnGIoFwgIIEAAYogQYiQXCAggQIRigARjDBMICChAhGKABGMMEGAqYAwCIBgGQBgKSBwM3LjGgB4YS&sclient=gws-wiz-serp Okay, so with all these reviews averaging over 4 out of 5 stars, Yelp is for some reason is representing a little over 2 stars. My personal experience has been very favorable. BTW, I should mention, I have no ties or relations to the owner or management, or any employee of Ormsby's. I can tell you this, I was treated kindly by Tom Ormsby and he is fair and patient. He also could have easily charged my by the day that our totalled car was in his storage (locked, fully enclosed building). The car was kept safe and he was very nice to work with. I will absolutely be recommending his services to others I know and care about as well as, perhaps even purchase a car from him in the near future. You don't stay in business in the midwest for 78 years without offering something of value. Lastly, the Ormsby showroom is so clean that you literally could eat off the floor, even though I don't eat off of floors :-) I hope this review adds value to anyone looking for a towing or auto sales company.

YIKES I really never…read morepost reviews, but I feel like I HAVE to so that people know what they're getting into with this shop... Back in August my car got some body damage and was brought to ABRA Auto Body right by this shop. Well, it's alternator also decided to go out on me, so once the body shop fixed the body damage they graciously brought it to Ormsby since it was close (I live 2 hours away from Crystal Lake and was visiting my family when this all happened, so I wasn't nearby). Needless to say we got the alternator replaced and all went well. UNTIL about a month or 2 later when it started having problems again. We assumed the car was having new problems and just didn't have time to bring it to get checked out, so we replaced the battery... and that helped but didn't solve any of our problems. So we then brought it to a shop local to us and guess what? The alternator that this shop put into it was bad... so here we are, having to put another alternator into our car a few months later because Ormsby decided what our car needed was a bad alternator. So keep this in mind if you plan on going here... months down the line you may have to redo what you paid them to do...