Better Cars on lot ! I bought a car and then went to my mechanic only to discover the bottom was…read moreall rusted out with holes that looked like SWISS cheese! MY mistake! trusting SIMON! lawyer says it should never have been sold as is !!!

I bought a 2012 chevy malibu from here in may of last year, within the first 24 hours it had to be…read morejumped four times, when taking a look under the hood we found out that the battery was busted open and sprayed battery acid everywhere, they told us because it was past the 24 hour mark when we called that they would not allow us to bring it back, and 6 days later the electrical system shut down and the car no longer runs. the shittiest company you could ever buy a car from. STAY AWAY. bunch of theives and liars run this place. doesnt even deserve one star.

Stopped in inquiring about a couple cars I'm interested in. I asked if there were any rebates on…read morethe car? Salesman didn't know. Guy behind the counter injects himself into the conversation on the rebate question. He doesn't listen and interrupts me repeatedly. I told him you don't let me finish my question. He responds with, I know what you're going to ask. So the guy is psychic! He told me the ID4 is eligible, if you qualify for the $7500 tax credit. False! Volkswagen lost the full $7500 federal tax credit that took effect in January 2025. Due to stricter sourcing requirements for batteries... lithium, cobalt materials. So know what you're talking about before you grandstand and treat customers rudely or you won't have any.

So, here's my perspective. Our son was thoroughly committed to buying a used Audi. Knowing the…read moreconnection between this brand and Volkswagon, we trekked out to the CL location. Our visit to this dealership was focused on looking at a preowned Passat. Our son wasn't interested ("committed" to an "Audi RS3," unlike us). Nonetheless, we ventured indoors and were greeted by Daniel Latcu, who asked all the right questions and was never pushy at any time. After a few test drives of pre-owned vehicles, we arrived at the chapter every parent cares about: vehicle history, reliability, safety, comfort, smart economic decision-making. After lots of subtle (and sensible) coaching, we landed on a new 2025 Jetta SE at a price-point that we could not walk away from. Alex Williams (sales manager) is who brought us across the finish line. In sum, good people completely absent of any bait-and-switch tactics.

Jack was a great from start to finish. Very professional. One of the best vehicle purchase…read moreexperiences. M & J

Update: We brought our GMC here for service. The diagnosis was done quickly and they also cover a…read morewide range of things they inspect. Free cellphone charging station. Free coffee and water. Nice seating in the waiting area. Very comfortable waiting area. Friendly service.

My husband and I went there for the first time to purchase a car. We were greated by a gentleman…read morenamed Shane Mageland. Where to start, he was so nice and patient with us. It helped that he had a great sense of humor. He answered all of our questions. Oh and I had a lot. Our experience went off without a hitch. All around a gerat experience. So if you are lookeing to get a car, go see Shane. The dealership was clean and well run.

Felt very pressured wouldn't take no for an answer, and I got talked in to purchasing a car that I…read moresort of liked but definitely not in love with it,now I'm stuck with it. Bring back up when you go otherwise they won't let you leave,good luck

I was very pleased on my experience purchasing my new SUV. Erin Kisselburg, did a great job and…read moremade my experience a good. I appreciate all of the hard work all of you did Thank you Karen Rank

BUYER BEWARE!!! I…read morewas involved in the purchase of a vehicle from this dealership that ultimately turned out to have SERIOUS mechanical issues. What concerned me most was not just the condition of the vehicle, but what we learned afterward. After seeking legal advice regarding our options as consumers, we were made aware that an arbitration clause had been embedded in the sales paperwork and was mandatory to complete the transaction. This provision prevents buyers from resolving disputes in court and instead requires private arbitration, which substantially limits consumer remedies. In situations like ours, this approach minimizes the dealership's accountability once a sale is complete. Anyone considering purchasing here should take the time to read every document carefully and understand the long-term implications of what they are being asked to sign. Transparency and accountability appear secondary to protecting the dealership from liability.

I had the best experience buying my Mazda CX-30! Zion was very accommodating and truly made sure I…read morewas getting exactly what I wanted. I got a great car for an even better deal! One thing that stood out the most to me, and I'm sure every female knows what I'm talking about, was Zion asked me every question even though I had my boyfriend with me. Thank you again for such a great car buying experience! I will definitely be recommending this dealership!

Just bought another Mazda CX-5, it was a great experience. Our salesman James Orton was a pleasure…read moreto work with as were the sales manager Jim Marie and General Manager Dan Brozowski. We test drove 4 different cars, no rush, no pressure. Another great experience at Mazda of Crystal Lake. I also service my other Mazda here and the service experience is great as well. I drive an hour from home to shop and service cars at this location!

I brought my 2025 Tacoma in for 5k service on 2/20/26 and afterwards Matt Farbo spent close to an…read morehour if not more helping me better understand all the electronics on my dash. He is extremely knowledgeable and thorough. He was not my original salesman so had no obligation to me. My original salesman was also good (not working at this time) but I did not grasp everything at the initial time of taking ownership of the truck and needed a refresher. Matt gets top rating for the time he was willing to spend with me and his way of explaining how to use all the bells and whistles the truck has to offer, Also Larry in after-market sales was in even though it was his day off and was able to help me on a matter related to my wheels. Both gentleman were outstanding. Bill Briody

Having purchased my last new car from Pauly I was surprised at how rude and arrogant salesmen have…read morebecome lately. I chalk it up to the current supply crisis in Toyota hybrids. Rather than be empathetic to the difficulty locating new hybrids, salesmen behave like they are doing you a big favor, are demanding and insolent to potential customers. Pauly has been abysmal. The following is what the internet salesman Steve Robbins wrote to me when I was inquiring yet again about stock in hybrids: "Hi Fred / Gray Robert, "Please either setup time to come in and we can talk about all your options. Or stop emailing in diffrent vehicles and we can part friends. It your choice." Thanks Steve Okay, you judge for yourself if this is the way you would like to be treated by a car salesman? BTW, consider the level of grammar and spelling from a representative of a car dealership. If a salesman can not write in complete sentences or spell correctly do you trust them to be professional in helping you to procure a car?

Solid dealership-car guys. no pressure-one stop shop. Nice selection of vehicles when I was in…read more Done this sort of deal b4 and this one was easy. Id shop there again.

I am impressed. By far the best auto dealership I've ever encountered. Mitch is the man. Cant…read morethank him enough for trying to get a deal for me. You can trust Fox Valley Motorworks.