Today, March 14, 2025, my wife and I went to this Ollie's intending to purchase 960 square feet of…read moretheir fake grass. The size we wanted, 6 X 18 were not wiith the rest of its kind but we found 4, one on the display with other carpets, then there were 3 that were lying separately among other kinds of rugs in the cart with wheels that they probably use to move these rugs. We took the rugs that were on top and was able to get one, which we laid on the floor, a couple of feet from where we were, when a lady suddenly appeared from nowhere and in a not very hospitable tone uttered: "can I help you?". I was glad, the plastic covers were very dusty so the offer was great. Giving her a grateful smile, I said: "you will help us?". In a much more offensive tone than her first approach, she uttered: "that's what we're here for!". The tone was undeniably aggressive, and I could no longer hold back. I asked her if we were doing a wrong thing - trying to get together what we wanted, as I pointed to the rolls that we were trying to reach inside the carpet cart. When I looked back at her, she had already started hauling off the two rolls and returned them to the display. That was very uncalled for because she did not even have the courtesy to ask us if we were buying those rolls! There was no sign to seek assistance anywhere on the wall or we would have heeded. We are not the kind of people who would make a mess and leave; we would have returned what we moved and probably tidied up some (the place is not the tidiest, though she implied that it was and that we were messing it up. As we exchanged heated words, a white man came by and she shifted her warrior expression to a little smile, making my wife say: "why that sudden smile, because he's your manager?"... and it was when she said: "I am the manager". Very frustrated, my wife said, "let's go..." and we left.
We were very upset because she did not try to listen to us. She must have had a bad experience with some people, but we are not that kind. Though Asians, we are both degree holders and respectful and have been speaking English since we were little. I have a feeling that because of our appearance she approached with an opinion already in her head. Today, she lost a customer and Ollie's, a sale today that would have been at least $500 because we were determined to buy the fake grass and start installing this afternoon.
I am less able to control my temper but if someone is able to irritate my wife, I promise, THERE IS SOMETHING VERY WRONG WITH THE PERSON!
I should've taken pictures, but I did not think about it.