My cat clawed me pretty bad while I was trying to clip her nails. I knew I needed an update on my tetanus shot, and my primary care doesn't offer any immunizations. So that's why I ended up at Deaconess's North. I expected to wait a bit, because it was not an urgent matter. Staff was helpful from the front desk through discharge. In 5 years, this was the third time at their facility, and each time, while not pleasant, (meaning the reasons I was there, not the experience) I have been pleased. Perhaps because I am a retired healthcare provider and know what to expect. read more

One of the worst experiences I ever had in my life. I was in so much pain and agony and all they could do is ask me on what I was taking if I was on bath salts they said a teacher had been on bath they didn't listen to my pain 12 stayed there. They said they couldn't find the doctor. They didn't know where the doctor went care was horrible. They were insensitive they were inhumane. I will never go back to that place again. read more

Had a really subpar experience here. The nurse who walked me to my room explicitly said he wasn't my nurse and was just escorting me, and proceeded to ask if I was pregnant. I'm not, I gave birth two weeks ago so I still have a bit of a stomach, but this information was completely irrelevant to him regardless since he was not my nurse and that's the only time I saw him. This is a completely inappropriate question to ask if you are not part of someone's care team and just curious. I pointed to my baby and said "no, I just gave birth two weeks ago.". You'd think he'd see my baby and be able to deduce that i'm postpartum, but I guess he let his curiosity override his beside manner. I would understand if part of my care team were to ask me this, but this was just completely inappropriate for him to ask as he was staring at my stomach. As someone with a history of an eating disorder as well, his comment keeps recirculating in my mind and i'm already having a hard time with body image after pregnancy. I didn't get his name but he was white, had a colorful tattoo on his left forearm, and brown hair. read more

I just wanted to give a shout out to the attending Doctor, Radiologist , Nurse and medical student that helped me during my visit at Deaconess Hospital North Emergency Department today. I rarely write reviews unless they are negative experiences. Today I was seen for possible blood clot in my leg. The whole staff treated me very kindly. Dr. Brian Nibler was very comfortable and understanding to talk to. He listened to my concerns and explained, in detail, what I was experiencing. The Radiologist, on duty, was also very nice and made me feel comfortable. I definitely give them ALL a 5 star rating. Well done Thank you so much for easing my anxiety and giving me a good experience. read more

The most rude staff I've ever experienced in a hospital setting and have no compassion what so ever!!

Worst ER I've ever been to. 5 1/2 hours only to find out a few days later when NOTHING was getting ANY better, they MIS-DIAGNOSED my husband and it was much more serious. 3 days later back in the ER, THIS time we went to Holy Cross. I will never set foot in Deaconess again. My advice, STAY AWAY FROM DEACONESS. read more

My care was sub-par. Everyone was nice and friendly and I didn't have to wait long. I was seen for maybe 5 minutes and sent home with a prescription I had already tried. My bill was astronomical even with some insurance coverage. I am not impressed! read more

I wasn't even seen. everyone who was laughing and having a good old time was sent back. they didn't even listen and put listed me as vomiting when I wasn't. I just went home because I knew I wasn't going to be sen u til after two am. I got there at 6:25 pm read more

The visit on 3-2-26 was generally good and that is important to note but there were a couple of areas that need improvement. Since April 2024, this was the 5th ER visit for the same issue - gastrointestinal problems. Upon checking in, my wife let them know she had recently had a mastectomy. She still had a drain tube and bag on her left side so anyone paying attention should have been aware. At one point a nurse came in and was surprised to see a blood pressure cuff on her left arm. He said you don't do this when a person has had a mastectomy on one side. You attach it to the other arm. He's saying this like WE are supposed to have medical knowledge of this and inform them. Very unprofessional to not pay attention to details and then chastise the patient (who had recently been in 8 hours of severe pain) Upon discharge, my wife was given a prescription for an anti nausea med and the Rx was correctly sent to our preferred pharmacy, BUT - Deaconess ER failed to check if the med was available that day at that pharmacy. It was NOT as I stopped there in person and was informed they would not get the med until the next day. So my wife went about 28 hours WITHOUT this med. Suggestion to ER staff in charge of phoning in prescriptions - take time to perform another essential step. Make sure the pharmacy actually HAS the required med. ASK QUESTIONS. If they don't have the med, call nearby pharmacies until you find it available and send the prescription to THAT pharmacy. I would like to mention another error made when my wife visited the same ER on 1-31-26. That visit was OK but a doctor there promised he would send her home with a pain med called Tramadol but he never did. Subsequent calls to the ER proved a waste of time as they would not prescribe any meds after she left the facility. Thankfully she had some pain meds left over from a 2024 ER visit that she never used. If you go to this ER, it would be wise to be accompanied by someone who will advocate for you and ask important questions on your behalf. read more

I came in with symptoms of a miscarriage and hadn't been able to get food or water down for 3 days. They made me wait 6 hrs to be seen then 4hrs of random nothing test. After sitting there for 12 hrs with no answer only speaking to staff twice, i decided to leave and the dr looked me in the eyes and said "well if you go home and bleed out it's not our fault" and walked off before I could give him an ear full. Wish i remembered that mf name. Sad thing is i did miscarry and had it confirmed the following morning by my ob. Had the er dr just called for an ultrasound my baby probably would've had a chance of survival. read more

Worse urgent care in city!! They refer you to someone else and then can not tell you who they referred you to!

Brought my daughter in after an exposure to a life threatening allergen. We had a great experience through and through. Staff was excellent and Dr. James was wonderful. Thank you for your care! read more

Early morning is definitely the ideal time to go! I came in yesterday morning with little to no wait. The front desk staff was extremely friendly.. All of the nurses I had were amazing. (Except one). The doctor was so sweet and friendly. For being in a very nerve wracking experience.. the nurses and doctor helped put my mind at ease. Thank you to that amazing staff! read more

The nurse Erin was personable and well skilled. The doctor "C" was efficient and did all that was needed at the time. Thank you!

Terrible customer service. Waited 4 hours for a singular IV. Asked when it would be done and they said "soon". It has been 2 hours since they had said that. 0.01/10 OVERALL DO NOT COME HERE THEY SUCK!!!!!!!!!! TERRIBLEEEEEEEEEEEEEEEEEE read more

I hope this place goes bankrupt... the way they treat patients is unprofessional, unethical and unskilled. I now see why no one goes there. I would rather wait longer at another ER than receive subpar uneducated treatment that could lead to life long problems (malpractice) which is what happened to me. Prescribing the antibioti Cipro which is a very dangerous antibiotic and the idiot Thomas Highbill hasnt even heard it's the most dangerous and least prescribed antibiotic which a quick Google search would've told you that..... where did they get you from ? Manpower the unskilled labor ready work source? read more

My 8 year old daughter came in with a broken arm at 3. Crying and in pain. She's been there 5 hours now. Currently STILL THERE after taking X-rays to hear her results. Like get a Dr and look at the X-rays it takes a few seconds to read an X-ray. They haven't even given her anything for pain. They won't let her eat or drink. read more

Deaconess North Emergency Center - Broken arm - Emergency Rooms Near Me - Spokane, Washington

nine stitches later late night Miss step sent me to the ER to get patched up. First time visiting this location was very impressed cleaning well staffed . Got stitched up by the rotating intern. She did a fantastic job, great personality she makes you feel at ease about the procedure. Highly recommend, would come back again. Hope I don't have to read more

Deaconess North Emergency Center - Awesome emergency care ‍ - Emergency Rooms Near Me - Spokane, Washington

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While the wait seemed long, the nursing staff and ARNP were professional and caring. They all made me feel as though they had my best interest at heart and all were up front with what to expect next. Excellent ER experience read more

Absolutely worst care they are rude and will hang up on you. Also they would not provide gauze in the waiting room when my partner was bleeding through everything because he had cut his tendons and arteries. And the front desk lady also walked away from us when we asked for gauze and ignored us. DO NOT GO HERE please go the extra minutes for better help! read more

Care was mediocre at best and bill for services was exorbitant, like CRAZY expensive!!! Do not go there!!!!!!!

They take forever to get you to have an ultrasound. When you were like one of the first people in here. And then when you ask how much longer it is they don't fucking have the answer because they don't even know. read more

I highly recommend Deaconess North Emergency Room if you ever need an ER. Everybody was so very kind, professional, thorough. I sat in the waiting room for about 2 min, then was taken back to my room. (Unheard of, really, as far as ER wait times have been in the past. Yes I know it depends on what's going on, the time and how many patients are being treated and waiting to be seen). But, just saying. Everything was excellent!! I highly recommend ONLY this ER in Spokane, as compared to other ER's in the area. Very knowledgeable Dr's, and Nurses. All of their Staff. read more

Visited this Deaconess ER location for lower abdominal/pelvic and associated pack pain. My wait was short; nurse took me back fairly quickly. The doc (Dr. Spera) saw me fairly quickly as well, but cut me off after he asked what my issues were. He repeated what he'd already obviously read in my chart, and was incredibly rude and abrupt. He said he wasn't going to just throw imaging around just because, but said he'd run my urine and let me know. He didn't even examine me other than to watch me point to where the pain was. Following a CT scan, which I'm surprised was ordered given the doc's previous statements, revealed nothing and I was promptly ushered out the door. The nurses were great; the front desk did want me to pay for a visit to the doc (for my child) from last week before we proceeded (it hadn't even been run through insurance yet), which I thought was odd. I've never wanted to walk out of place more than I did at this visit. I've never felt more brushed off or dismissed. The doc discharged me by adding that my issues may be entirely stress-related (although having only said a few sentences to him, I'm not sure how he could deduce that stress had anything at all to do with what I was being seen for), and he concluded that it might all be in my head and perhaps I should talk to someone about it. The nurse manager indicated that this entire facility is undergoing a personnel restructuring and that this particular doc would no longer be there. I see from Yelp and Google reviews that his name has come up repeatedly in two years' worth of reviews. I'm not surprised. Think I'll stick to the downtown location, which has never failed me or my family. read more

I absolutely do not recommend this emergency room. Went there 18 weeks pregnant with severe abdominal pain - like crippling. Mind you this isn't my first pregnancy. After 8 hours they sent me home with Tylenol saying it was just "normal pregnancy pain" less than 10 hours later I was rushed via ambulance to the real hospital for appendicitis. I nearly died due to my appendix perforating. This isn't our first bad experience here. I definitely will not go back no matter how long the wait is at the normal hospital nor how much closer this is to home. They've put our lives in danger too many times now. I 10000% recommend going a little farther to Holy Family for some real care. read more

If I could give this place 0 stars I would! Took my bf here and we were told the wait would be minimal. Sat in the waiting room for probably over an hour while people who were there way after us got called in right away. When finally brought into a room they gave him a gown to put on and we were ignored for another 30 mins! And they were NOT busy read more

-5 stars. Wife came in with possible sprained tendon in her wrist. No xray and they treat you like a deck of cards. Let's chose who we want to help. Sat her 4 hours, still here. Could have gotten faster service at Providence. Rockwood network sucks. Never again. Front counter are incompetent. read more

My family and I have had 2 worse than terrible experiences here. 1. Took son in as it seemed he had an issue with his appendix, they did test and confirmed he needed surgery. Based on his age they couldn't help as apparently they can't help 15-17 year old patients with surgery ... they didn't bother to tell us until we were in position to have to transfer to another hospital via ambulance causing us to be billed for 2 ER copays plus the ambulance ride!!? Not to mention several additional hours of wasted time. 2. Daughter went in as she was wheezing and fainting (even fainted as they were weighing her) took BP and it was very low. The nurse said he was off and that another nurse would come in to discuss... the next person to come in was there to discharge her with no explanation as to what was going on!? STAY AWAY !!! MAKE THE DRIVE TO A FULL SERVICE HOSPITAL ER read more

Fractured fibula (7 inches up from ankle) and fractured posterior malleolus missed - discharged with sprained ankle diagnosis. I described severe pain in my ankle and calf to the doctor and nurse. Both sources of pain were also made obvious in all movements of my lower leg. After an x-ray of my ankle, I was diagnosed with a sprained ankle. The pain in my calf was dismissed. In spite of my complaints that the pain medication they had administered and prescribed where insufficient for the drive home and the days to come, I was discharged. After three days and four nights of the sever pain that comes from waking and sleeping with un-stabilized leg fractures, I went back to the ER where they found that my fibula was fractured and the back of my Tibia (posterior malleolus) was also fractured. The fractures were stabilized and I could finally start the healing process. When I filed a complaint, I was told that since my complaints about the pain coming from the fibula fracture were not documented and were not captured in the x-ray of my ankle, they weren't accountable and therefore refused any billing adjustments or compensation. read more

Deaconess North Emergency Center - This is the fibula fracture at 7 weeks from my last Ortho visit. - Emergency Rooms Near Me - Spokane, Washington

Around 2 pm on 8/19 I went to the Indigo Urgent Care for extreme pain on my left side that radiated to my back. The doctor at that facility said I needed to go to ER to have imaging and blood work because it sounded like kidney stones. I arrived at Deaconess North around 3 pm. The lady who check me in was extremely nice, as was the nurse who took my vitals. Around 430 pm I was escorted to an exam room. The nurse (Amy), was extremely efficient and pleasant. She made sure I was comfortable and told me the doctor would be in shortly. Dr. Stanton came in about 15 minutes later and asked me how I was doing. I said I had better days and told him about the pain. He had me lie back and pressed around my stomach area and asked me if I drank alcohol and take ibuprofen. I said I usually have a glass of wine with dinner and I also take ibuprofen as needed. At that point his examination stopped and he said I had an ulcer. He said he was giving me something to drink that would stop the pain and left. I told him that the doctor a MultiCare thought it sounded like a kidney stone or diverticulitis and suggested I go to ER to have blood work and imaging. He said it wasn't necessary because the concoction he was giving me would solve the problem. About 10 minutes later Amy came back with a cup of Maalox with lidocaine, 2 pantoprozole tablets and 2 pills to help with nausea. About 15 minutes later Amy came back and said she forgot to give me 2 tums (I can't wait to see how they'll charge me for those pills). About 30 minutes later she came back and asked how I felt, which was the same as when I came in. I told her the doctor at MultiCare thought I might be passing a kidney stone. She asked if I had given a urine sample yet, which I hadn't. She gave me a urine cup and I went to the restroom and returned with a sample. Later I heard Dr. Stanton ask her why she asked for a urine sample and she said based on our discussion, she thought I might have a kidney stone. About 6 pm the doctor came back in and asked how I was feeling. I said the same. I told him again that I think I should have blood work done and imaging. He said he didn't feel it was necessary, but if I wanted it, he would place the order. Keep in mind, my insurance does not cover out of network procedures (I live in Las Vegas NV and I'm hoping they will cover at least some of it since it was an emergency), but I was in so much pain, I needed to get some relief. He finally relented and said, "well if you want it, I will place the order." He said they wouldn't get the results of the bloodwork until the following day. Amy came in a few minutes later and inserted an IV for a drip and drew blood. She put some type of pain medicine in my drip, which made the pain go away but it made me very sick to my stomach (I don't handle pain medicine very well). A nurse wheeled me into the imaging room and performed the CT scan. She was very nice and explained the procedure. She then took me back to the exam room. I had a bad reaction to the pain meds so they had to give me benadryl to stop the shaking and itching I was experiencing. Around 9 pm the doctor came in and said the CT scan showed nothing out of the ordinary and that I had a peptic ulcer. I had asked the nurse earlier if my urine test was normal and she said there was blood in my urine. When I asked him about the blood in my urine, he seemed surprised (like he didn't know about it), but them proceeded to tell me it was only a trace and the test was too sensitive; nothing to worry about. Well if there's any trace of blood in my urine, where did it come from? He said they were releasing me and I should not drink alcohol or take ibuprofen. However, he gave me a prescription for Hydrocodone/Acetmin after I told them I don't tolerate pain medicine. I left around 930 pm, still in pain with no answers. Before I left I asked the nurse about the bloodwork and she said my paperwork would be available on MyChart. Since I couldn't sleep because of the pain, I check MrChart at 3 am and my blood work showed my liver enzymes were extremely elevated and low white blood cell count. Also, the doctors notes stated he checked other parts of my body (eyes, mouth, neck, pulmonary, skin, extremities), which he never checked. For the abdomen, he wrote (soft and no significant tenderness, maybe some slight tenderness in upper left abdomen. No concerning enlargement of liver or spleen). Really, I have stabbing pains in my upper left abdomen that radiates to my back. The pain is so bad it takes my breath away. In his evaluation notes he "blood work is reassuring with normal lipase, non-elevated white blood cell count (yeah, its below normal, not elevated). He also wrote (She is received Dilaudid after milligram and is feeling improved with that), uh no, I had a bad reaction to it. Two days later, I feel exactly the same. Flying home to Vegas to see a real doctor. read more

This place is horrible waited hours and didn't give the right treatment. Wasn't even busy either smfh.

If I could get this and -5 stars I would I have never been treated so poorly at any emergency room in Washington They weren't busy I did get into a room right away where I was promptly ignored after they gave me some pain medication I'd fallen down a flight of concrete stairs and once I got the xrays back saying that I had nothing broken they pretty much pushed me out of the emergency room and asked me if somebody was coming to pick me up Since my hip and legs were bruised I was not able to get to the emergency room except by paramedics on a stretcher they did not prescribe me any painkillers When I got to the emergency room my blood pressure was 171 over 129 they gave me 3 oxy's and that brought me down to 148 / I think 120 which was still high but they still refuse to give me a prescription for any painkillers Since it was half half past 9 on a Friday night not even my on call Dr could do anything about writing a prescription since they refused to write me when I am still not Mobile and have to have in home care As soon as I feel better I'm going to Lodge a formal grievance against them the only person they are that I thought that gave me excellent attention was their x ray tech read more

Our son was brought in for a dislocated shoulder. He was in extreme pain but stayed calm. The triage nurse came out to the lobby and assessed him. She could see this was a serious issue and took him straight back into the trauma room. From there, the staff was wonderful. Yes, they were pretty busy but with low level flu patients, sprains, etc., which by the way should NOT be at an emergency room. They immediately started images to determine if there was a fracture, and after being able to stabilize him, brought in a respiratory therapist to begin the process of setting his shoulder. Of particular note, the staff not only looked after him, but kept us informed of what was happening, why, what we should expect, and showed compassion toward worried parents. I approached his nurse afterward, who was trying to eat her lunch, and I told her to finish her meal. Instead, she stopped so she could fulfill a small request we had, which I told her could wait. She said, "No, it's part of it. It's not a problem." I think that's going above and beyond. Some of the other reviews I've read sound like reviews of Deaconess downtown, as one was talking about inpatient recovery, which Deaconess North does not do. Other complainers weren't happy about the bill or they didn't get what they wanted. Folks, you have to pay for medical services, and it ain't cheap. You can't write negative reviews because a facility wants to be able to pay its staff, fund its services, and keep the lights on. I highly appreciate what this E/R did for our family. read more

I visited Deaconess North on 7/19 for a bladder infection. My insurance was billed over $8000 for the visit. I personally was billed $1800 for five minutes of the doctors time. This was after a patient representative told me I had already met my deductible. I will never go back or have any of my family members go here. read more

My 37 year old Daughter had A Severe Stroke unable to talk, She needs assistance to walk. I have addressed several personal hygiene matters to the staff and I have documented many many issues that have been going on while she has been there. Her mouth has been so Dry it's like solid stiffness and crusted sore like scabs on her tongue and around her lips. I personally had to brush her teeth and I have personally made a huge improvement for her. Since I have complained to several staff members some of them are stepping up to try and correct the neglect she has endured through her stay at the hospital but I am so disgusted with the care she is receiving! She has had two showers (that I know of)since she has been there for almost two weeks, sponge baths given but she reeks of stench, they use a warm shower type cap to wash her hair along with a hair shampoo that is a powered type. I have tried to washed it out by hand but it has a paste type consistency and she has thick hair, it is Impossible to get out by hand.. they just keep putting in her hair. I have people keeping an eye on her but I have reports the staff does not get her up to Urinate or Poop! She try's to get out of bed and moans they think nothing of it they will come in and ask her if she is in pain but with no way for her to really response they leave the room. Then she messes herself and the other day she waited 1 1/2 hrs for a Nurses to come in and check her attends that they have decided to put her in since she goes often (Due to Her Feeding Tube they had to put in her)one of the RN'S told me they are short staffed and can't always get to her so they Had to put a Diaper on her (the look on daughters face was so sad) I know how I would feel HUMILIATED!!!!She smells of urine from now being properly cleaned after she messes herself. I watched them change her attends then they go to the feeding tube with same gloves and change her feeding tube...they attend to what ever they are doing with the same gloves! Sick I would share pictures of how she is found when we walk in but she would only be humiliated if she were to ever see this, attends hanging off showing everything to everyone that walks by her room. Shame on your Staff on the 11th Floor!!! Shame on you!!! read more

Deaconess North Emergency Center - Emergency Rooms Near Me - Spokane, Washington

What a rip off! Went in last December after twisting my knee. Had an x-ray done and was told nothing was broke, advised to take over the counter medication and if pain persisted for more that a week to come back in. Six months later I'm still getting bills from them. Total charge for me filling out paper work and sitting on a bed was $1521.00 with the radiology being a totally separate charge. Ridiculous amount of money for nothing. Will never set foot in there again. Sooner Deaconess North is gone the better. read more

I brought my husband into this emergency room because he was suffering from what we believed to be the flu. They took his temperature, one X-ray of his chest, and the doctor spent about 5 min. with us. We were given no prescriptions, they did no blood work, and told us to have him take cold medicine from the grocery store. Upon leaving we were told that we needed to pay $200 on the spot to leave. Then we proceeded to receive a $2000 dollar bill for the visit and an additional $690 charge for the physician. At $690 for 5 min. the physician billed us at about $8280/hour When I called to question these outlandish bills I was told that no one can quote you how much a visit costs before service. They can basically charge you whatever they want. I would stay away from this facility, unless you have no other option. read more

I was in recently due to my extremities going completely numb, I got there and had to be put in a wheelchair cause I couldn't move my legs. They put my reason for visit as Shortness of breath, not at all why I was there. I was taken to a room and a nurse came in to take my blood (note that they didn't tell me what labs they were running) and was told the DR would be in next. The Dr. came in 45 minutes later and told me that all labs were fine except my potassium and that is what caused my body to cramp up.. again not why I was there, she promptly walked out and a nurse came back in about 30 to 45 minutes later with some pills to take, walked out without saying a word and came back in an HOUR later with more pills to take, again she didn't say a word just walked out. We went to get a nurse after another 45 minutes of waiting cause we didn't exactly know what was going on and they said we needed to wait a little longer to get labs redrawn, and that they would be sending me home with a prescription for the potassium, well after they redrew my labs they decided against the prescription and just sent me home. There is absolutely NO communication with patients at all, which is sorta important when you don't know what's going on.. I was in this facility for 5+ hours!! Also you have to fill out a release of information to get your own medical records from them?!?! read more

I wish we would have read the reviews before going to this facility. We took our father here because he was experiencing severe pain in his leg. The doctor ordered an ultrasound of his knee, saw nothing and sent us home. His attitude was condescending and rude; he told our dad to get a bike helmet because "they help 6 year-olds, so why not you." He also told him that he had outlived a normal life span (he is in his early 80's). We were shocked and my father nearly broke down in tears. We took Dad to his doctor the next day and got the correct diagnosis (problem in his back not his knee) and he is on the mend. No thanks to this facility or the doctor. We will never go here again and urge others to stay away. read more

I was seen in the ER for a jobsite injury. A test was done to see if I had contracted any infectious diseases. This type of test requires that I get my results withing 48 hours in the event that I had contracted the virus so that treatment would be effective. I called at the 48 hour mark only to be told that I had to submit a written request to the main records office, who would then review my request, and reply via mail. !!!!! What the heck. When I told them of the urgency, they suggested I use the online portal. Well, someone did not enter my data correctly so I was unable to access it. After more phone calls and threats of legal action I was finally, on the 4th day, told my results. Unbelievable. To add insult to injury, once my bill was paid last month, they continued to have the automatic billing charge my credit card. !!!! My advice....AVOID at all costs. Multicare is not a patient-friendly corporation, and my complaints have not been handled to my satisfaction. read more