I have had several experiences with Songbirds, leaving me feeling very negative…read more
I had some beautiful clothes, including designer labels, (Lilly Pulitzer, and other dresses from high end boutiques) and wanted to consign.
The first occurrence was stopping by, and being ignored for a long time. When I inquired about consigning, the woman snapped that I needed an appointment to do so.
Totally understandable. I called at a later time to set up at appointment, and the woman answering the phone was rude again. She barked about the having a long time before I could get at appt, and the rules about seasonal consigning. Again, fine, I figured she was busy and being direct. I set up appointment for weeks later.
At the appointment, I arrived on time, and stood for a long time with an arm load of clothes being ignored. This should have been my sign to leave, but I waited.
She sorted through my things, taking most, but making a comment about "Lilly Pulitzer doesn't really sell well, but we will take it."
The whole interaction left me feeling very unwelcomed and weird. Again , fine, I was still willing to consign some clothes.
When my time came around to pick up money, and the clothes that didn't sell, I arrived at the shop.
I again was ignored for a long time. When I stood at the counter, the woman started helping me, then stopped to help another customer, then, a bridal appt. She literally walked off to deal with the appointment, never letting me know she was leaving.
Finally another woman helped me, as she had a conversation with a different customer, the entire time. She handed me my money , as she talked to the other person. I collected my money, unsold clothes and left , vowing never to return.
The vibe is completely off there, very tense, dark and unwelcoming. The shop even feels crowded, which would be perfect fine, if the staff was welcoming and nice.
Prepare to feel like a less than intruder if you do business with them.
