I am a Hilton Honors member who has stayed at over 150 Hiltons around the world. This is one of…read morethe 2 or 3 worst I have stayed in. The front desk check-in had no interest in telling me that they could give me a full week parking ticket that would get me out of their lot for a small fee. Then when I did get the ticket, three mornings in a row it didn't work, and I had to leave my car in bad weather and block others in to get a new ticket at the front desk. And each time, the staff's attitude was either indifference or humor at my plight. Work meetings dragged on until 9:45 one evening, I had not had a chance to get dinner. I went down to their bar, where ostensibly they serve food until 10:00, they refused. I ended up ordering UberEats. I had two separate stints here in about a two week time period, separated by one day when I was in another city. The first time around, I had a 10th level room, the second time, it was 3rd level. The second time, I was not able to use the Executive Lounge on the 11th floor because I did not have a 10th floor room. It didn't seem to matter that I am a Hilton Honors member with a lot of points. Rooms, breakfast, and the gym were okay, but the inconsistent execution and lack of care for the customer by the indifferent staff leave me saying boo, Dusseldorf Hilton. Boooooooooooooo!!!!!

I am a customer since decades (Hilton Diamond). We almost annually do events in this hotel since…read more2002. This year, I did a major photo event to future journalists. We booked three rooms and made very clear that we come with extensive photo equipment. Upon arrival, we were informed that the rooms in the first floor (not ideal, since our equipment is big and heavy) and that we MUST NOT use the elevators, as they had a huge function in the lobby and we could not load. We had to carry all gear up the narrow stairs - over 1000kg (2000lbs). Then, we had three rooms - and there was a major issue with the air condition. We were toasted in room #1 and froze our nose off in our retreat, room #3, which we had to give up using. The banquet staff - some I know for decades, were deeply apologetic and brought blankets and coffee and tea - it was really freezing cold. After we left, I checked back with sales - took weeks to get someone responsible on the phone - and I was told "this is the first I ever hear - and why didn't you check with reception (we did every ten minutes) and other stuff. I gave them month to compensate - no interest. If we had not booked our events already this fall, I'd never go again. Sadly, the rooms are rather meh too - we do not stay since years. A shame really, as otherwise the hotel works fine for us and our events.