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De Marco-Stone Funeral Home

5.0 (1 review)

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9 years ago

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Bond Funeral Home

Bond Funeral Home

(1 review)

completely disgusted with the lack of professionalism/compassion. In an industry where the clients…read moreare suffering a loss and heart break and we turn to such professionals that are trained to help and console grieving family members. I called Bond for information about my grandmothers burial. Our family is small and distant so we did not have a funeral, just a service at the burial site. The man on the phone seemed too busy and interrupted me with a rash tone, and then was rushing me off the phone. I was caught off guard in my state of confusion and hung up with him not finishing my questions. After gathering my thoughts I called back again a few moments later, I got the same man on the phone and I politely asked him if he had the time to help me with a few more questions. He said he did, never once did he have a caring or sympathetic tone, I was wondering if I could see her before the burial, I got snapped at that shes already been cremated. as if he was speaking of the garbage being taken out. I broke down in tears bawling. not because he was treating me poorly but bc I was heartbroken my grandmother was gone and I didnt get to say goodbye. He still did not give ANY type of kind words or kind tone, not even an "I'm sorry for your loss" instead I received a very dry and cold "Okay buh bye then" All I can say is WOW, I later emailed them about this incident, this was 2 weeks ago. I never even received an apology email. After speaking to the family member who made the arrangements for my grandmother about it I was told that barely an hour after she died they were pushing invoices in front of him... Her body hadnt even been cold yet....LITERALLY. At the burial, immediately after the minister closed his Bible the man from Bond was taking my uncle aside with an invoice in his hand. To our family it didnt make sense to have a large funeral, there arent many of us. We wanted something small and private. It shouldnt matter how much we are spending . But clearly because we didnt, we were treated poorly.

From the owner: Bond Funeral Home, serving families throughout New York's Capital District since 1923. We invite…read moreyou to browse through our site and learn about our firm and what services we can offer to you and your family. We are very proud of our tradition, our facilities, and the services that we provide. Please feel free to visit our website often, and if a question arises, do not hesitate to call on us.

De Marco-Stone Funeral Home - funeralservices - Updated May 2026

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