A few years ago...owner "Couldn't find" my (online $50 gift certificate) Charged me $60 to mount an…read moreExpensive laser sight (Purchased at his store),on my pistol that wasn't sighted in.(I could have screwed it on myself with the additional hardware I needed to purchase). I purchased a gun and ammo years before that, from this store because of its proximity & a friend that worked there.

Employees know all about every gun and willing to help . And will recommend what is needed for youread more

Great service knowledgeable staff. Took time with us and patiently answered all our questions…read more Overall a great experience.

This place will overcharge every chance they get. Don't forget that Cabela's is just down the…read morestreet with more stock and more reasonable prices. It's 5 minutes away.

I met Mr. Plouse when my Ruger .380 pistol needed repair. I was especially pleased to find someone…read more"local," saving me from driving into Rochester or Buffalo. He took the time to troubleshoot the gun, then sent it away to Ruger to be repaired as it was under warranty. The turnaround time was fantastic, and "Cliff" was courteous, professional, and a pleasure to talk to. I highly recommend him and would definitely use his services again!

Paul is great - Knows his business inside and out. Awesome guy! Spends the time with you to explain…read morewhat he needs to do to fix it right. I had a local Mercruiser dealer here in FL re seal my TRS outdrives and within 3Hrs of use one leg chewed up the lower gear set. Luck would have it that I found Paul at Excel Marine and I shipped the outdrive to him and he got it RIGHT! Thanks to Paul I am shipping my other outdrive up there for him to correct also. Cannot trust the morons here in FL.

I'm new to the hobby and was genuinely excited to visit the store for the first time. I needed a…read morefew parts for my brush‑to‑brushless conversion, and I was also open to purchasing an R/C model I knew they had in stock. Unfortunately, the experience went downhill the moment I walked in. One employee immediately gave me a harsh look and stared at me from across the room. I didn't even realize he worked there at first, so I tried to move out of his line of sight. Another employee eventually approached me, and I explained that it was my first visit and I wanted to look around before asking questions. He was friendly and helpful -- I honestly wish he had been the one assisting me the whole time. Instead, the first employee eventually came over and asked if I needed anything, but his tone and body language made me feel unwelcome, as if he wanted me to leave rather than browse. It took the excitement out of what should have been a fun first visit. Bottom line: the store itself was great, but the attitude from that particular employee made the experience uncomfortable and disappointing.

Very friendly and knowledgeable of everything they sell and service. Will be back to spend more…read moremoney!

Pleasant and easy to work with. Has much variety and then…read moresome. Knowledgeable and friendly place. Enjoyed our visit very much. There were item in EVERY price range.

Everything went very well I was referred to them by a friend, and I had a good amount of Silver to…read moreturn in. There were 3 Gentlemen. Daryl, another fella sorry forgot his name and Harold the father / owner of the company. All three were fantastic, very honest and helpful. We did our transaction, and I received a fairly Large Check. I left the store and did deposit my check into the bank. then a day or two after that I went in for a major 4.5 Hour surgery on my back. spent a week in the hospital and when I got home from hospital, check was still not in the bank. The bank screwed up, and the check never got deposited and the bank knew their system screwed up. Unfortunately for me the Bank requested that I ask H.B Rice for another check. This is where everything fell apart. Once I started to deal with Harolds daughter (Who i feel sorry for Dad because he is turning the Business over to her and she is just terrible with people. I hope Harolds hard work after all these years doesn't go down the drain when she takes it over. She already feels empowered and above others. SO, i am now in a recliner and I have a back brace on and could barely walk across the floor without special equipment, and it still was almost impossible. I explained to her my situation and believe me it went in one ear and out the other. No Mercy, kindness or empathy from ROBIN. I'm telling you this is NOT a kind or caring person! I called and needed to speak with ROBIN because she was the person who wrote the checks. As always and I mean every single time she will answer the phone and tell you she has like 12 eyes staring at her and she is VERY BUSY! Throughout this ordeal I called to speak with her like 3 maybe 4 times and I kid you not She is always in a hurry. She has a wonderful way of making you feel like your really getting in the way of her success and she has 2.3 Seconds for you to explain your problem. I explained it to her and she immeaditly went right to "Oh No , I can not do that. I would need the check that she gave me in order to write another check. I asked her why she can't do a stop payment on that check that I no longer have because it was deposited in the bank and the next day it was taken out due to a problem with the bank. She was very insistent that I go to the bank and make them find the check so that I can return it. I told her the bank can print a copy of the check, but they would not be able to produce the original check. ROBIN it must be the original. Each time I called she went into her extremely busy and likes to display herself as important. I would suggest they move her much further back into a different room because the poor thing always has 6 to 18 eyeballs on her as she is speaking on the phone. Anyways Harold stepped in and went to the bank where they told him he can stop payment on the check and write another check. No Problem. They knew I didn't cash it (Or no one has) because the large sum of money was still in HB Rice account. They mailed me the check because i was in pain and trying to heal from surgery. Thank you Harold. I must say that my favorite part dealing with ROBIN was when she told me that she has gone way above and beyond for me. And she said you're going to have to take it up with the bank. I'm thinking are you kidding me. You see the money is in your account and I have NOT been paid yet (Banks Fault) but I said so what do you want me to do. Bank cannot do anything without another check. She refused and hung up on me. I called back and she would not answer my call. Like wow, I had one chance to deposit this check without failure and now she basically says oh well we are keeping the money. Of course, I am going to say we might have to go to court. like she had no idea what was going on. And she sounded like she held all the power, and she believed I would just whimper down and forget the well over $10,000. That is what I was dealing with. it's incredible. I could not believe what she was saying. I kid you not. She left me no choice what else can I do; other than we will have to go to court and then she lost it completely. She leaves me no other option Like Ok I guess I will forget about it. She is just completely unreasonable. I had a business for 37 years and employed 11 employees. The future does not look good for H B Rice. Maybe if they can convince her to stay away from people, I mean don't answer a phone, probably not even an email. Anyways I got the check, and it deposited I called to let her know it was all good and I was set. This was a day later, and she still wasn't taking my call. thank God Harold (A man with a brain) stepped in. Otherwise, there is NO DOUBT in my mind we would be going to court and Harold, and the other employees don't deserve that. Please call HB Rice and ask for ROBIN. she will tell you she is very busy and then she will provide the #of eyes that are placed upon her. Poor thing. Sorry Harold You built a beautiful biz. Convince her to go elsewhere! Dan .

If you own and love Italian bikes, Moto Z is the only place to go. Jeff's knowledge and skills…read morewith Ducati (and MV, Aprilia, and just about anything else) is extensive. I would never go any other place. Also, Jeff's wife Deanna is the smart and savvy manager for the front of the business. Bill M Swain, NY

Awesome shop I'm WNY. The owner Jeff is a great dude. Very knowledgeable in all things motorcycles…read more Also, a very experienced rider himself, both on the race track and the street. They sell Furygan gear here (and some other stuff like Alpinestars). But Furygan is what I like about it. Very high quality European racing gear. Top of the line stuff. And very hard to actually purchase online, at least stateside. I am temporary here, but I brought my bikes with me. An Aprilia RSV4 RF and a BMW S1000RR HP. Jeff did a great job removing the ignition from the RSV4 and installing a woodcraft keyswitch eliminator. He also did a full service on it, and replaced al fasteners and fairing bolts with lighter weight, red, iodized aluminum ones. Installed a weight reduced SHORAI lithium battery as well. By the time he was done, my RSV4 had not only been fully serviced, but had top quality parts installed, and probably lost about 20-30 pounds in weight. And we all know, less weight = faster bike. Because there is no BMW Motorrad or Aprilia dealers / techs in the WNY area, I take my machines to Moto Z, and I trust and recommend them, highly. Prices are very fair too by the way. And every now and then they get reserved spots for track days and invite customers to join. Highly recommend doing track days.

Chris is so knowledgeable and helpful and makes sure I don't spend more than is required to keep my…read moreold Cub Cadet in good working order. They pick it up, fix it up and return. Wonderful service. I would not like to need to find a better shop.

I just had my new LS tractor delivered way ahead of schedule. Jim, the man that sold me the tractor…read moreand delivered it, was fantastic to deal with. Very knowledgeable, genuine, patient, friendly and trustworthy. He far exceeded our expectations without the usual salesman pressure and haggling. I can only hope the tractor quality and the service department are equally as good.