Being in DD's for about 30 minutes was the WORST, most traumatizing in-store shopping experience i have EVER had in my life. At the Dallas location at 6301 Abrams Rs., Dallas, TX 75231-7841 , some raging, angry, & RUDE employee ***named KEISHA*** was screaming at all of the customers to get out of the store bc the registers were closing..at 9:45 pm when they aren't supposed to close until 10:30pm...the most infuriating part about it is that i had called around 8:45 pm that same evening to ask them what time they close specifically that day...the employee with whom I spoke with on the phone told me 10:30 pm...so, naturally, I was so confused when **Keisha** began rudely screaming at the other store associates over the loud speaker, ordering them to "remove" any customers in their sections from the store....& when I politely questioned the store associate's request for me to exit the store 30 minutes prior to their closing time, stating that they had just told me over the phone that they didn't close til 10:30 that day... (I truly wasn't rude, i
just explained the basis of my confusion regarding the store's closing time) & before I could even finish my sentence, I noticed that KEISHA was storming over to us in anger. I guess KEISHA decided to take matters into her own hands and came storming over to us screaming at us & physically getting up in our faces to "get out of the store, NOW!". I have NEVER IN MY LIFE witnessed such an unprofessional, disrespectful, and just plain RUDE employee in any store that I have ever been to. These staff are miserable, lazy, inconsiderate human beings who must be counseled and reprimanded accordingly for this disgusting behavior.
I went out of my way to call first to clarify the hours so as to prevent a situation like this from occurring...& then I get chased out of the store anyways..so it's just like why even try? It makes no difference because they just lie and makeup whatever hours and/or rules they want to because they continue getting away with it and they seeem so entitled to their poor behavior. At the very end of this whole shenanigan, when we asked for her name & she realized she might be in trouble, Keisha had the NERVE to try to cover her ass and claim that her manager had a "family emergency" and that was the reason that they were closing early that day. What a load of crap...she could've just calmly said that in the first place...or at least she couldve politely requested customers to "get out" of the store, rather than acting like a wild animal with rabies, foaming at the mouth and screaming like a lunatic.
The sole reason that I had called them to specifically inquire about their closing time prior to leaving my house to drive there was because the previous time that I attempted to go to this DD's location, I had arrived there at 9pm and they were already closed, despite their hours of operation sign & hours listed online stating they close at 10:30pm.
This place is TRASH, and for the most disgusting & classless piece of trash employee named Keisha to physically get UP IN MY FACE and yell at me aggressively and then to practically CHASE me and my boyfriend out of the store, is absolutely ridiculous & unacceptable. This situation was appalling to me & I will be reporting this incident to as many people, including upper level management/the corporate office, as I possibly can. I also will be sharing this same "review" to as many online sources as I possibly can in hopes of warning other potential customers about this place to hopefully reduce the number of other customers who are subjected to this type of unacceptable & unprofessional behavior by the employees & managers at this location. read more