Alberto was an amazing guide and we learned so much on this trip! I highly recommend this tour!read more

Worst tour and customer service we have experienced in over 50 years of travel and 100+ countries…read morewe have visited. We wanted to visit Cacaxtla ruins in Tlaxcala and Vibe Adventures offered a relatively expensive tour, but that covered what we wanted to see. We booked the tour a couple of months in advance and everything was going as expected for our December 30th, 2025 tour to Cacaxtla and other sites in Tlaxcala. Our driver (top service) and our guide showed up in time at our hotel for our group of 9 people. We got on the van and maybe 20 minutes into the drive and on our way to Tlaxcala, the guide casually told us that Cacaxtla was closed because the ceiling protecting the archaeological site had collapsed a couple of weeks before and it had not been repaired. She offered to take us to visit some other sites in Puebla, which we had already visited before. We had no other option. Vibe Adventures never bothered to contact us to inform us that the archaeological site was closed. They ruined our trip for which we paid a lot of money. Upon our return to our hotel we check on Internet, on the Government official web site, social media, etc. No mention whatsoever of the collapsed ceiling. There are two possible explanations: 1. The accident was true (even if the site was shown as open in social media and official web page and no mention was made of any kind of mishap) and Vibe Adventures did not bother to contact us and mention that the tour we had booked was unavailable, or 2. The guide lied to us and came up with this story because for some unknown reason she did not want to go to Cacaxtla. We sent an email to Vibe Adventures requesting an explanation. We never heard back from them, which leads us to assume that this was just a scam. So far we have no idea what happened. Everything seems to indicate that Cacaxtla was open and the guide simply did not want to take us there. We will definitely never use Vibe Adventures services again. Perhaps, after going public with our terrible experience, they will finally have the courtesy as to reply with an explanation, perhaps a refund.