I think that at the height of this resort, it was absolutely phenomenal, but now, and maybe because…read moreof COVID-19, it is not what it used to be. Even though the staff attempted to offer five star service, they were not able to do so. I think that the staff has been reduced so much to a point that it has affected the quality of service at this resort. I did receive an incredibly nice massage at the spa and I ate breakfast lunch and dinner there and the food was very good. The menu is very limited but the quality the the food was very good. The grounds are absolutely beautiful and there is a area in the back which is a Zen garden that is absolutely relaxing and enjoyable.

This is the restaurant of the spa. Impractical if you only come for the food, but worth it if you…read morehappen to come for a massage. The food is quite good though, the ingredients are very fresh. The place is a bit pricey. I had the duck filled ravioli and they were very rich and creamy, although the duck was dry. Breakfast only serves buffet style.

The hacienda is beautiful. It's so magical. The history is very interesting. It was built in 1524…read more. We came for a wedding and it was amazing. The atmosphere is incredible. The staff are so friendly and welcoming. The suite we stayed in was very nice. It was quiet and pleasant. There is AC and a fan. Cuernavaca is a hot and humid, so prepare for the heat. Also take mosquito repellent.

The worst night sleep ever at such a high price. It is 12am and the party outside our room is still…read moregoing reverberating into our room as if we are there. This place is so expensive for this. When we called the front desk they said the party will continue until 2am and all they can offer is ear plugs. Oh! And the food is awful. We do not recommend.

A beautiful hotel in a picturesque town. The staff were superb and so helpful. We stayed here with…read morea large wedding party pretty much rented out all of the rooms. Anytime we needed a taxi they called one for us which is helpful when you are traveling and running around trying to get wifi. The rooms are decent size and clean, the bathrooms are little outdated but still very clean and comfortable. The right side of the hotel hosts the grand fountain, a pool, a covered patio, and even a small chapel. We had a lovely stay, minus the mosquito bites that are unfortunately unavoidable and no fault of the hotel. Check it out, you wont be disappointed !

A large domed Catholic chapel dominates the front part of the complex. As you walk in the…read morereception is to your left. I found the staff to be friendly and helpful. There is free parking. The price of the rooms vary according to size and if you want a room with or without air-conditioning. The climate is moderate even in the summer, with cool evenings, so most people who live here do not use air-conditioning. During the last days of August I thought I would need it but I really did not miss it. The ceiling fan in the bedroom was enough with the window open to allow cool air in. The hotel has a good security and is rather tranquil. Next to the chapel in the front of the complex there are some conference rooms. From there, there are several rows of rooms, from which you can choose the first floor the second floor. There are no elevators, so second-floor guest would need to use the stairs. The one thing I appreciate about this hotel is it's cleanliness and tranquility. Don't expect American-style amenities in your rooms such as coffee service or hairdryers. If you want coffee or something else to eat the restaurant is open during normal hours. I found the food at the restaurant to be quite good, and inexpensive. The service was friendly but not the most attentive. This hotel is family friendly. The rooms are basic but nice. I had one of the smallest rooms as I am traveling alone. There is ample closet space and plenty of plugs for recharging devices. I have not use the very small TV which is up next to the ceiling. If you want a remote you have to ask for one. I was provided one water bottle. The bathroom has soap shampoo and moisturizing cream. There were two towels one hand towel and a bathmat. The toilet area is separate from the shower and sink. There is a door separating the bedroom from the bathroom areas and entrance. I found the bed to be quite hard. The pillows were also overstuffed and very hard. Not the most comfortable but passing. The bedding was clean and linens changed daily. Without an air conditioner running to provide background noise I recommend using a white noise machine or application on your smart phone. I always carry a small speaker that connects with Bluetooth for such use. My white noise application really helps as the sound in the hallway tends to carry with the tile floor. With the window open there is some noise from the street or birds especially in the morning. So if that will bother you you need to get a room with an air-conditioner or use a white noise machine to get a good night's sleep.

Terrible experiencia en este hotel y la gerente y uno de los empleados lo peor! Tanto que ya tome…read morepasos en el asunto y estaré reportando tanto a la gerente como al empleado de la recepción por secuestro dentro de la recepción y robo puesto que me cobraron de mas. Tengo recibos para comprobar lo que me cobraron y grabación de voz en mi celular del secuestro. Por lo pronto ya ise reporte en Estados Unidos ahora lo haré en México . Uno como turista esperas y confías en el personal y quieres traerte una bonita experiencia pero en este hotel fue todo lo contrario. Definitivamente "NO" les recomiendo vayan a este hotel es peligroso!!!! ‼ ‼‼‼‼‼‼‼‼‼‼ Y lo peor del caso es que no hay "ABSOLUTAMENTE NADA" para el turista es super chico nadamas como 2/3 cuadras de artesanías que no valen la pena como para arriesgar sus vidas.

Love this hotel. The hotel Is just amazing and the service…read moreis 5 stars. If you travel with babies they provide a crib for additional $10 pr less. Breakfast included. Ask the front desk to request transportation for you. The best way to travel is by radio taxi and they have some reliable people you can trust. The landscape is absolutely amazing and you feel like it's your own home.

DO NOT STAY AT THIS HOTEL. Probably one of the worst if not the worst Hotel we have ever stayed at…read more The rooms have so much pertume added to them you choke, the linen is worn out, the shower has no drainage and flooded. Hotel is terrible. Lady manager does not care at all and has the worst attitude. Do NOT Consider this Hotel.

Would rate this hotel 0 stars if possible. We were staying here to check it out before our wedding,…read moreas we were going to tell our guests to stay here and had a room block. The hotel staff were incredible rude and unwilling to help with the issues that we had. We had to pay up front for our entire stay, which was fine but after the first night here we decided this hotel was not for us. Our shower flooded the bathroom, the bed felt like we were sleeping on a box spring and not a mattress and the AC barely worked. They would not refund us for the rest of trip and have since been giving all of our wedding guests that have already booked the hotel an incredibly hard time canceling. mind you our wedding isn't until next year. do not recommend this hotel at all.

This has been such a positive experience during my visit to Cuernavaca! My sisters and I visit…read moreCuernavaca 4 times per year to visit mom. We have stayed in different hotels but always seem to have the best experience in this one! Thanks to the cleanliness friendly staff and beautiful pools we can make our trip more pleasant.