EDIT TO ADDRESS THE REPLY FROM THE OWNER:…read more Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all.

Jolene does an amazing job! I have been twice for manicures. The bio sculpture gel is amazing! I…read morewas so impressed with how it held up to daily life. Stayed shiny and didn't chip. It's a different product than regular gel polish. Call and ask the details. The salon is in a really beautiful old building with a courtyard right off of the Old Town Plaza. The perfect place to treat yourself.

So sad, My daughter and I have finally had it with this place. We've been going to Gem Nails every…read more6ish weeks for about 4 years (ever since they opened). We always get gel sets with designs and occasionally pedicures and we tip REALLY well. So, do the math. That's a lot of money we have spent there, so to be treated like I was yesterday is the final straw. The past 3 months my nails have been breaking, randomly and I keep going in, pay the 5 bucks to get it fixed. This month I had one break...and then 2 more!! It happened 8 days after, similar story for my previous two sets. I call and say nicely like hey I'm gonna come get a pedi, let's look at this and please fix it, it keeps happening. The woman gave me the worst, laziest and most dismissive pedi ever and she didn't even try with the design on the nail she fixed. Compare side by side. After 4 years of loyalty, we will never go back.

Got a gel pedicure yesterday at this nail spa. The pedicure was really nice. Unfortunately, I will…read morehave to say it was not the $64+ tax. I am slightly annoyed as the gel polish that was used for mt servive is poor quality. As the nail technician was finishing up, I noticed the polish on my big toe extremely lumpy. He proceeded to fix it buy then we noticed the polish was already lifting and peeling off. He had to redo it. I was putting lotion on my feet last night and noticed there were toe additional toes where the polish was peeling off as well.

Omg, please DO NOT GO HERE. This woman scarred my skin. I came for some brow lamination and eyelash…read moreextensions and my skin is still healing two weeks later, & I got conjunctivitis the next day, which I have to imagine I contracted here. A horrifying experience all around. Be warned!!! I tried to deal directly with the owner & she ignored all my emails and calls.

1. Owner is extremely unprofessional. 2. Not respectful of…read moreclients space - will carry on political discussions even when you tell her to stop. 3. Will charge you for cancellation if not 48 hrs out even if you are sick while thinks nothing of changing your time around to accommodate other clients. Stands by her policy on website no matter what without concessions.

Love Katie Nail & Spa. Very very clean. Lovely owners. They…read moreare a family business and are just the nicest. I cannot say enough good things about them.

My heart is broken. After 6 years as a client I went in to get my nails done on Sunday. One of the…read moreladies put my hands to soak in a bowl of acetone for 20 minutes and left me there. Then the owner came back and started the dip powder process and left me to work on another client. I sat there waiting for almost an hour in tears. She came back and sort of finished the job but with a very thin application. She then went to put the UV light on me and dropped it on my fingers. I have already broken the tips of 2 nails and had to file them down and my fingertips are still all dry and wrinkly from soaking that long in acetone. 2 days later. I paid and tipped well. Then I vowed to go somewhere that would treat me like a valued customer. I am so sad.

Beautiful and relaxing day! The decor, the apothecary area and the service were all magical and…read morewell organized.

Sarah was an Angel, attentive, engaged, and authentically happy to pamper me. The products left my…read morepost-facial face glistening and soft, and the included extractions gave me a smoother nose than I've had in years! Another notable point: She didn't rip me off the 15 minutes of my 60-minute session that I spent on paperwork; I was there for 90 full minutes before checking out. I was so pleased with the Groupon treatment that I booked a follow up at regular price on the spot (a luxurious decision I rarely make). AND i bought a gift certificate, AND i bought some recommended products. Folks, I'm a cheap-@ss, so this is proof positive that the engagement was indeed sublime.

Had an excellent facial here! I'll be coming back for sure. Such a cozy experience with some…read moreamazing lymphatic massage. Come check it out!

It wasn't an overly good and just in general...a very stressful week for me and I felt a little…read moredown and just need to reinforce love to myself and make me feel good and better in general. I had been wanting to try SkinbyTay for almost a month....partly because my schedule was so unpredictable and because Tay was (and is popular) that it's good to book ahead of time (but check out last min appointment, too..you might be lucky like what I got today!). I generally tried to avoid having facials at many spa establishments..because..usually I found that most places didn't give me very good values for the money. But...Tay did deliver so much today! Her body work is a real body work..and combined with customized, unique facial massage...melted away my stress....along with all the facial techniques (cleansing, extractions, LED light, moisturizing)...wow...at the end of my appointment..I felt wonderful! My outlook felt much more positive..and this is why I think selfcare...especially with Tay...is such a highly worth investment for anyone! The place was calm and serene...and Tay was very professional..and..boy..get one of the facial/massage session with her yourself..you'd realize how much work she's doing to help you! I also loved that Tay let me know more information about how I could improve my skin as well. For someone..who personally steered away from facials at a spa for the past 4 years (I know..it's so long overdued!!)....I loved my session at Skin by Tay. It's so unique..and so wonderful...that I can't wait to go back there again! Try it..and you will wonder...wow...would I ever get a very effective facial and massage combo session this great again! I can't wait to go back next time!

Lauren is the best!! She really listens and is so particular with her work! I truly trust her with…read moremy eyebrows!!!!

This place is amazing and so I Lauren, the owner. I got a chemical peel just a week ago and my face…read moreis now like it was before months ago, it needed help! Gosh everyone needs to go see her.

I have been a client of Eric for almost 2 years. He is a gifted stylist and a very personable guy…read moreas well. My haircuts are always reliably excellent. Great place to go!

Shauna is the best! She's a true miracle worker! I lost all my hair due to cancer and when it grew…read moreback incredibly dry and curly I didn't know what to do. With Shauna's help and the products she recommended, I now have my hair back to normal. Thank you Shauna for being the best stylist in Albuquerque!