Everyone was friendly and helpful. My pet was sick over the holidays. I was able to get a follow up…read moreappointment rather quickly which I was thankful for. They require a deposit as they schedule the appointment. I made sure to bring my pet's records. Their location is in a deadzone in terms of internet. This might make paying with Google/ Apple pay tough. I was in and out within an hour. They also have an online store for your pharmacy and food needs.

Our first visit knew exactly what was wrong with our beagle ... they are kind gentle and Abby…read moreloves them .. once she is out of waiting room .. .. nervous until she sees Dr or Tech and she can't get to them soon enough !! She does have some serious issues but she is in good hands !

After my experience earlier this week, we will never be going back. I called the other morning in…read moreliteral tears because my dog woke up with a large abscess and wasn't eating. I called and asked if they would be able to fit us in that day, because I was concerned and worried that we may have to put her down. As I'm crying to the woman who answered the phone, her curt response was "listen, we are so overbooked right now, I couldn't get you in if I wanted to". No concern for her condition or offering to get her in at a later time. That was it. My father dealt with the same woman a few weeks back when he took my dog in for her rabies shot and said she was awfully rude and didn't understand why I chose that practice. I chalked it up to someone having a bad day, but this was all the confirmation I needed to choose another practice.

I cannot say enough about this veterinary center. The compassion and understanding they gave us was…read moreremarkable. We have retired greyhounds and they are prone to bone cancer so we came in knowing this could be extremely difficult. The staff and vet were so sincere and understanding. They understand there is no right answer in situations like that and allow the family all the time they need to make those tough decisions. The prices were more than reasonable with meds and X-rays. I really feel the service I got was incredible but most of all the understanding and compassion really made the difference.

I used this veterinarian in both locations, Dr.monte for over 15 years…read more They help me with my puppies and my seniors . What kind of care they gave me cannot be put into words 100 stars . If I ever hit lotto, I would buy Dr. money in his staff a house in Florida Why because I can't find a vet anywhere near his level of experience and compassion.

I took my dog here to be euthanized back in 2012. I later…read morelearned that when a dog is euthanized, they are put to sleep before they are given the injection to stop their heart. The vet that euthanized my dog DID NOT give her the injection to put her to sleep before giving her the injection to stop her heart. When she was injected with the medication that stopped her heart she was fully conscious and alert. When the injection was given to stop her heart she screamed loudly in pain and howled and looked me directly in the eyes before she collapsed. That scream has haunted me for 12 long years!!

Wonderful staff. They love my fuzzy boys (Vermie, 10. Spencer 4) Vermie had to stay overnight for a…read morefew nights in April. While he was staying at CVC some family things came up, and they willingly kept Vermie as a boarder for a few days until my dad could have time to pick him up. I like how they had what seemed to be free clothing for dogs/cats. So adorable! Rated 4 star because my boys vote the vet 0 stars

Unreliable and unprofessional. Been a customer for only a few months and during this time I had two…read moreappointments pushed back at the last minute and three other times was told to seek services at other clinics for urgent issues. They also established care with a Vet that only works in this office once a month and is unreachable for any calls or anything in between. All I needed was a form signed for insurance but nope. Also asked to speak with Dr. Sood several times and even that took weeks. He has yet to ever meet my dog. So yea, as a first timer with dogs and Vets, I'm hoping my next clinic won't be so horrendous as this one. On a positive note, Liz the office manager is nice, and really tried to be accommodating, but there have been too many issues for such a short period of time.

Since the new ownership, this place has improved dramatically! We all miss Dr. Donner but are…read morethankful for Dr. Mroziak and Dr. Spires!

Very attentive staff answers all your questions. Dr Donner interest happy, and uses common sense…read moreand home remedies first, will help you out on the bill. He routinely wears jeans or sweatpants and a t shirt, which puts people at ease.

I feel very conflicted about this place…read more On the one hand they seem to be staying out of trouble these days. They have one of the broadest assortments of pet supplies. We bought all sorts of beautiful rocks at a great price for my fish tank. I don't know where else to get dubia roaches for my tarantula since Petsmart rarely has them. Service is generally friendly and helpful. On the other hand, I feel bad for the dogs. I don't think I've ever seen anyone come with the intent of adopting one. Their cages don't look very cozy, and I worry about them a lot. It's also weird they keep the freezer of mice and rats next to adoptable mice and rats. Fortunately my rat loving son hasn't noticed, but something to keep in mind when browsing with sensitive children. Their live pets seem to exceed demand, especially the expensive designer beardies, though I've never observed any in poor health.

Second time I have gotten fish from them and have came with ick. Was more than a year apart from…read moreeach other and not just one tank. Got 3 different type of fish and 3 different tanks all having ick. Didn't look like it at all in the store and 2 weeks later my whole tank has ick. Yes I know hospital tank and quarantine but didn't look like anything was wrong and we're put into a well established 2 yr old tank without any new fish for the past 1-2 months from my lps that has never had ick. Very sad. Nice store want to support locals but with two bad experiences and a high cost if I lose my whole tank it isn't worth the risk or headache with quarantine tank.

Dr. Best and staff have always handled the preventative care and emergency treatment of my horses…read morein a calm, caring, and professional way. They are extremely thorough, use diagnostics as needed, and partner with you to ensure a happy and healthy horse. Thanks to Dr. Best and all her staff for taking excellent care of my horses for 23 years! Kelly Winslow, RN

I have used Royalton Equine and Dr. Jeanne Best for 20+ years. She and her associates have always…read morebeen knowledgeable, professional and responsive. Their diagnoses and treatments are right-on but they are also very honest with difficult cases, requesting second opinions if necessary. Their new clinic is a godsend: for example, a step-down unit for a horse coming out of the hospital at Cornell but still requiring treatments that would be difficult or impossible to do in your home barn. And finally, they are compassionate and supportive if your animal passes. Five stars all the way! E.A.D., MD

I hope they're better at taking care of animals than their employees are at driving…read more We got on the I-90 east bound thruway by Camp Rd in Hamburg. The driver of the van for Fort Hyde Kennels decided to just sit in the left lane, obstructing other traffic. Please correct me if I'm wrong, but I believe the left lane is for passing other vehicles, not for chilling out. Our vehicle, and multiple others, had to pass the vehicle from the right lane, as they would not move out of the left lane. The female driver seemed to be in a daze, as she was stairing straight ahead. No signs of checking mirrors or any type of awareness of what was going on around the vehicle. She showed no intention of moving into the right lane (or middle lane when it opened up to 3 lanes). Nothing against the business itself, but it might be a good idea to put employees who drive their van through some kind of defensive driving course.

my shepherd stayed at Fort Hyde this weekend. He had the best time, he got to go swimming. They…read moretook great care of him, he will be back again! Thank you again for taking such good care of my boy.

I've been taking my two cocker spaniels to Pet Smart for the last 3 years. All the girls that work…read morein the grooming are are always pleasant and helpful. Cody and Chloe's groomer Laura is absolutely wonderful. She treats my babies like their her own, and they absolutely adore her. She does a beautiful job with their grooming and wouldn't take them anyplace else. Debbie G Lockport, NY

0 stars just trying to call in to the business there is nobody to answer the phone. been on the…read morephone for 45 minutes with an AI answering service multiple times to then be directed to an answering machine.