DO NOT RENT FROM THESE JACK LEGS, WHAT A SCANDALOUS OPERATION!!!!!!…read more
I rented a pontoon for 2 days and let me tell you, what a piece of garbage, the boat was trashed. Seats have splits with stuffing coming out, most of the access hatches had broken hinges, the throttles were in serious need of adjusting, the motor would randomly rev itself while in neutral, the "stereo didn't work" which in fact is the speaker wiring that looks to have burnt, the damn boat wouldn't go faster than 10 knots, they must have placed a governor to minimize speed, the horn didn't work so they put an air horn in the safety box, an airhorn I removed from the package, assembled as necessary and placed at the helm incase a situation should arise where I would need it, can you believe the bonehead at the dock called me out for having it out of the safety box, are you freaking serious? The operation of this place is an absolute joke, no one wants to take any responsibility for the problems we encountered, the knucklehead working the dock couldn't even provide me the number for his boss, he had to go look "Juan's" number up, I'm guessing it's a dead end number. I will be filing a complaint with my credit card company and the USCG for this fraudulent operation. Read the fine print in their rules/regs, there is NO situation where you will get a refund, NEVER!! They cancel your reservation if you don't pick up within an hour of your reserve time and hold you accountable for any slight deviation from their policies BUT don't dare expect them to adhere to any regulations they're expected to. EVERY SINGLE PIECE OF USCG REQUIRED EQUIPMENT ON BOARD THE VESSEL WAS EXPIRED SINCE MAY 2022, a violation I would be held accountable for had I been stopped and to worsen the situation my USCG active duty son was aboard this vessel, he'll be the individual addressing the MANY safety regulations they are violating as we noted SEVERAL on ALL OF THEIR VESSELS. I would strongly recommend you look for a responsible company, not a derelict fleet of boats that may or may not provide a safe and enjoyable boating situation, this is NOT that company. I am not including pictures in this post as they may end up being evidence for my credit card company but rest assured, everything I have mentioned here has a picture to represent the condition of these boats and the number of safety violations each one represents.