I would like to congratulate Glenn on his outstanding service, professionalism and product knowledge. It was very refreshing to deal with somebody who valued my time, as well as his business reputation.
I received a text to confirm the booking on an out of warranty repair to my 12 year old Smeg oven and gas cooktop. I also received a call when Glenn was 30 minutes away, and he arrived on time. Asking lots of questions, he was able to diagnose the faults efficiently and gave me different repair options according to cost. He saved me from having to replace a $300 (oven clock) part by suggesting a work-around solution.
Glenn was super friendly, polite, tidy and very willing to answer any questions about any of my appliances, even the ones he wasn't repairing. He took the time to explain how to care for the appliances, to ensure I get the maximum working life from them.
He is an ex technician for Omega appliances, the brand that services Smeg, Omega and Ilve. From our chat, I'm guessing he has about 10-15 years experience in dealing with these brands, and it really shows in his work. His pricing is extremely competitive, with a 12 month guarantee on the repair. I am one very happy customer! read more