I had an excellent experience with this HVAC technician. They were professional, knowledgeable, and…read morecourteous from start to finish. They quickly diagnosed the problem, clearly explained the repair, and had my system running again in no time. I highly recommend them to anyone needing honest, reliable HVAC service.

From the owner: We specialize in Trane units but we will install and repair any brandread more

This is a follow-up to my previous review. I called another…read moreplumber regarding my water tank. As it turns out, the work performed previously was shoddy. According to the plumber that repaired my tank, Leak-Tek had used the wrong wire nuts and the wires were loose and arcing. Not only did this keep my tank from working, this could have led to a fire that could have destroyed my home. In addition, the same parts that were replaced by Leak-Tek had to be replaced again. Upon inspection by the plumber, the parts Leak-Tek installed were not OE parts even though it was a warranty repair. I have not had any problems since the legitimate plumbing professional serviced my tank. Be careful with who you choose to do repairs in your home.

I am here visiting my parents from Fort Worth. The back toilet overflowed this afternoon which was…read morethe last thing we needed with my mom recovering from surgery and in rehab. Me and my three sisters are here to help clean the house etc. It was 6:30 on a Friday night!. James answered my call right away!. He and Josh came as soon as they finished the job they were on. They sent a camera down the line and found some roots which they immediately cut out. Quick and fair on their price. Friendly and professional. Will definitely use them again.

Absolutely horrible work in a senior living community! There were holes already cut in the wall to…read moremake the necessary repairs. After a week, they came in to make the repairs and cut another hole crooked and took all the pieces they cut in the hallway and in the unit with them, which makes repairing the hole more difficult and takes longer. They dropped the hatch in the ceiling and cut into the wall without asking if anyone had allergies..or are asthmatic, which I am. I was trying to have conversations with law enforcement and others and they had NO consideration! Arrived without any notice to set a time. Furthermore, there was a BRAND NEW TOILET SEAT COVER put on two days prior. The worked needing done was above the toilet and in the shower so --- the bright idea of the day ---- the worker decided to stand on top of it in his work boots.... And DID NOT TAKE 2 MINUTES TO COVER THE SEAT... so it got ALL SCRATCHED UP! Lastly, they did NOT CLEAN UP ANYTHING AND LEFT A MESS - water on the toilet seat - not wiped off.... Debris everywhere and big holes in the wall in the bathroom and in the hallway outside my unit 338. No consideration for the human being in the unit and their time and how they were going to clean up a huge mess and replace a brand new item! I would recommend checking elsewhere! The marks and wetness are difficult to see but I marked all the black chips and marks that won't come off just because something couldn't be lied over it .

We actually had 3 separate visits for different issues. When Hemlane, a property management…read morecompany, took over our apartment complex things started happening for us. First, after 2 months, the tech from Thornton came to fix our AC, I could see him outside in the heat repairing the unit, he even stayed overtime to finish. Then my garbage disposal stopped working, I hadn't used it since I avoided everything because of the heat. We tried to fix it but only succeeded sending brackish water to the dishwasher. I got some good feedback on how to clean that mess up too. I would day Bruce Thornton runs a great company and has quality personnel. If I ever get a house I will be calling them for support.

I have dealt with possibly hundreds of repair companies throughout my professional career and…read morepersonal life. The two gentlemen that came to work on my air conditioner were two of the most professional, polite people I've had the pleasure of doing business. I highly recommend this business!

we have been without air conditioning since Sunday... it is Thu after 3…read morea service guy came out wed said blower was out would call us Thu am for payment. this Trane was installed by them in 21 and should be under warranty, its not because they failed to do there part!!! failed!!! called Bruce Thorton last night, they are here and verified no warranty was filled it is also not the blower!! absolutely never do business with absolute!!!! horrible company!!!! It's been 90 degrees in my house for 5 days, I had surgery tue.... They can't even call back with a time to show up?? They have not called us back once!!! horrible customer service service!!!!!!

Reme Halo installation…read more Update: Within days of my review (below), Nate, the manager over HVAC at Sinclair, contacted me. He subsequently met me at my home to review how CFM is calculated, based on square footage of home and the tonnage of the HVAC system. He assured me that the technician made the proper shroud apeture calibrations. Then he went above and beyond to double-check that the unit is wired to "always be on" which required him to go up into the freezing cold attic. He made sure I was completely satisfied and had all my questions answered, even inviting me to call if additional arise. Nate leads by example with excellent customer service, and it shows in his crew. (Original post:) Glad to finally get the Rem Halo UV system installed. The technician found a kinked air duct going to the kitchen and took the time to fix it for us. Great service! I use Sinclair a lot and definitely recommend them.The technician did not measure the CFM airflow feeding the supply side of my HVAC, which is necessary to properly adjust the Reme shroud aperture opening as indicated in the owners manual. He just left the shroud apeture fully open, which could shorten its life and generate an ozone odor. I didn't like that part. It's just lazy. Perhaps Sinclare will send over someone to measure CFM and make the proper adjustments. They are a good, reliable company.

office manager and employees Pauline and Michelle are absolutely useless - and very condescending…read moreand resistant to trying to help .... maybe be more gel if you want my business

I had a water leak after 5:00. I called and spoke with Noah. He came and took care of the problem…read morequickly. he was so kind and professional. I couldn't have asked for a nicer young man to take care of the problem. I will definitely recommend J & W Plumbing to everyone. Thanks again for your excellent service. Kelley McCanlies

I want to say what a fantastic experience I had as Noah…read morediagnosed and repaired my AC unit in stormy weather. He had the exact capacitor required to do the repair. That says so much to me about his employer . Very professional and skilled. Thank you Noah! J&W. JTI BEST in the WEST! I can't wait to tell everyone who needs repairs...I wish you much prosperity with your career Noah!

I have TXU Energy and use their warranty company. This is who was sent to me. He will just put a…read more"band-aid" on things. Yes, I was mad that it took three visits to find the actual problem and I was also mad he broke my storm door the first time and he didn't fix it. It was a windy day, but everyone knows you don't let go of the door handle when it's windy in Lubbock. If you were stuck in the heat with no ac, you'd also be upset it took 3 visits to discover the actual problem and then more upset when he said the cost. Don't use his services, find someone else. I was told my coils needed to be cleaned and he said it would be $700, guess what, I got it done for less than $200.

They did not even fix the problem, in fact, made it worse!!! Damaged the exterior of my shower…read morefacet. Very poor service from Don. I had to get a different plumber to fix what they didn't!! DON'T WASTE YOUR MONEY. Also, received a quote for an exterior hose bib for $150.00, that's outrageously overpriced. I replaced myself for $12.