!!! EXCELLENT CUSTOMER SERVICE !!! I came in to attempt to resolve an EIGHT year old membership…read moreissue tasty was completely perplexing both me and the staff. The manager, Shandicka (In not sure if that's right, but I recall her name begins with an "S", took it upon herself to thoroughly research.It for me. She went ABOVE and BEYOND to do so. And all with the most patient, pleasant and professional attitude that I've come across in a long time. I sincerely appreciate her due diligence in the discovery. Guess my family and I will go ahead and actually "use" the membership now! Kudos Whitehaven Staff! Thank you

Signed up at front desk with Joel today. He is a tremendous asset to the company. Not pushy sales…read morebut down to earth and very thorough in all of his explanations.

Beware of Data Retention and Breaches for collections purposes before being seen…read more I had an extremely frustrating encounter with the billing representative, Jay (black lady tight Jerry curl), at Desoto Family Care Clinic. She insisted that providing my Social Security Number (SSN) was needed for receiving care, yet failed to produce any official documentation to support this claim. Asked if I didn't have a phone number or address would they deny care. She stated probably so..When I questioned this requirement, she became dismissive and accused me of fraudulent behavior, despite my presentation of a valid driver's license and insurance card-both of which were verified as active by Anthony at the front desk already before I interacted with Billing. Anthony clarified that the SSN is only necessary if a patient's account is sent to collections, not for receiving care or for patients paying upfront. I expressed concerns about data privacy, especially in light of recent breaches, and offered to pay for the visit in CASH. Nevertheless, Jay refused and proceed, stating she didn't want to "deal with that lady and she can go to the ER," referring to me. The kicker she is not a doctor to advise anyone of care. This behavior was unprofessional and appeared to be driven by personal bias and lack of understanding rather than actual policy.. I maintained my professionalism and integrity the whole time and even Anthony front desk rep understood that I was not being hostile but needed direct answers. The billing representative Jay was screaming from the back even when my mom went to ask you know why if she's paying cash. Ask to speak to the practice manager about this complaint and concerns and was told to just call the number on the New Patient Registration Form and ask for the manager. There was no financial agreement to be signed included in the new patient registration forms, nor listed as their policy, and when asked for the policy to be provided stating that it was mandatory, Jay got VERY defensive over talked me , NEVER answered the questions and got dismissive and walked away and then proceeded to yell from the back office at my mother and me. In front of other patients exposing my information. As someone who works in healthcare billing and insurance , I am aware that under the Health Insurance Portability and Accountability Act (HIPAA), patients have the right to protect their personal health information, and providers must safeguard this data. Up to 250,000 fine for violating HIPPA. Additionally, the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors including MDO from engaging in abusive practices and requires them to provide validation of debts upon request. In Mississippi, the statute of limitations for medical debt collection is three years, meaning that any attempt to collect a debt beyond this period is unlawful. Furthermore, the Mississippi Insurance Department provides guidelines to protect consumers from balance billing and unexpected medical charges. I have never been here before and again offered to pay CASH for this one visit. Jay's actions not only violated these protections but also denied me access to necessary medical care. Desoto Family Care Clinic must reevaluate their staff training and billing practices to ensure compliance with federal and state laws and to uphold the rights and dignity of their patients new and existing patients. The HHS and other agencies will be notified of the breach of privacy and the denial of medical care for a simple cold and diabetic care. Read and understand your rights as a patient and advocate for your patients rights and health. Thankfully went to another clinic and was seen with no issues nor SSN needed. Side note the other staff that I encountered were nice and calm. But that Black lady "Jay" in billing needs more education on laws, billing medical insurance on what's needed to file a claim and CE training on Personal Bias in a Healthcare Setting.

The billing department is absolutely HORRIBLE. You will be overcharged. They will not refund you…read more They will put a "credit" on your account which you will never be told about.....

They lie to you to get you to sign up and then refuse to give you your money back after you bring…read moreit to their attention. They signed me up, I didn't sign anything and the owner refuses to give me my money back. I will be doing a chargeback on my card and I don't care if they send it to collections. I didn't receive the email they said they sent or sign anything myself. The 3 months "free" was at the end of a contract I didn't sign and yet, that is not what I was told! I suggest you join the Y in Olive Branch!! Stay away from this business!!

DAC is more than a gym, it's a community of really amazing people who are all working toward…read morebecoming the best version of themselves. It's impossible to not be motivated and inspired when you're a part of this community. The club is huge and has all the equipment you could ever need or want. The staff is engaging and friendly and the members feel like neighbors you've known forever. There really is a difference between corporate, chain gyms and local gyms that's hard to put into words, but you can feel that difference here.

Shawandra is a healer. I took private sessions to learn the basics. There was no judgement or…read morepressure. I felt comfortable and free to fully engage in my practice. I started taking classes 9/15/20 and it's been a place of solitude and freedom to be able to cleanse my mind and sprit while improving my physical body. Shawandra is committed to bringing yoga to communities of color who may have preconceived notion of what yoga is supposed to be but she's working to make it accessible to all.

So I did a thing I…read moredecided to show up for me when it really counted ! Boy this journey wasn't an easy one . It was days I felt defeated due to my back but I still showed up despite of that! Today I completed the "It's Your Practice " training The Yoga Kickback Y'all this training was AMAZING!! It gave us the foundation we needed in order to show up to practice ANYWHERE no matter the studio or place I now have the skills to show up! Not gone lie today I cried like a baby! To accomplish such a thing is such a blessing! Just 7 months ago I was in a wheelchair not walking due to my spinal issues and to overcome that obstacle whewww If you're looking for a yoga studio or a safe space to be able to let yourself FREE. This is the studio for you, you won't be disappointed. SN: The owner of this studio teaches Yoga On the River

From the owner: We create health and wellness experiences that will enhance and change your life. Whether its your…read more1st time trying yoga or apart of your daily practices, we would love for you to be in community with us!