A poor experience. Made an appointment and spoke with Justin. Was handed off to salesman Scott who seems to not have full knowledge of the vehicle he was advertising to us. When asked questions was met with hesitating,uncertain answers and a general feeling that there was a lack of knowledge. When it came time to discuss price the general manager Adam came to talk price there was no wiggle room. Was given a 30k price tag not counting fees for a car listed at 27k. When told about our budget and price limit we were pushed to go to a higher price point and when we made a better offer there was no negotiating. The manager left and came back telling us they wouldn't even remotely meet our budget even tho we were willing to put 1500 down. They then attempted to sell us a worse car with more miles for a price equally as bad. To be clear there are better deals else where and recommend searching other places as It seemed clear that their intention was not to sell cars or discuss pricing options. I hope they know they missed out on a sale. My wife and I absolutely LOVED the vehicle. I just wish they were willing to at least TRY to work with us. If you're wanting to negotiate a price, this is not the dealership for you. read more

Excellent service representative...super fast and keeps me updated on what my Mazda needs now and what it'll be needing in the future! Sales is always friendly and engaging, making sure I'm being taken care of. They've offered me some great incentives to trade up from my current vehicle, which I will likely do in the near future. It's a business, so they're profit-driven, but nobody is pushy which is a fresh change from most other dealerships my friends deal with. read more

I love Mazda their service waiting room is super clean and relaxing. They have a fully stocked coffee, tea, and snack bar as well as vending machines. The leather seats with charging ports for mobile devices are extra comfortable. Clean restrooms. read more

Davis Gainesville Mazda - Refreshments - Car Dealers Near Me - Gainesville, Florida

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I arrived this morning and was greeted by Mr Jared, and he informed me that there was more cars behind their building. I went looking, and found a gorgeous Lexus I was interested in. I parked my car, went in to speak to Jared and took it for a test drive. He wasn't to knowledgeable on the car, but neither was I. Together we googled the reliability, features, and gas milage and learned how awesome the car is. I was sold! I found the car on the website and it was 5k UNDER the current sticker price. They priced matched it to! Went to get a estimate trade in and the offer was lower than CarMax's so I told them I'm going to sell my car there and use the money as a down payment. While at carmax I kept a open line of communication with the sales man, and Jared even came and picked me and my belongings up after I sold my car! So I'm back at Davis Mazda, sign my papers to run the credit and hand him my license. He goes to the managers office, and the manager steps out with bad news. They SOLD THE CAR FROM UNDER ME. Someone put a deposit down over the phone while I was gone selling my car! I was LIVID. So, here I am, at a car lot where the only car I wanted to buy was now not available, and I have no vehicle to leave in. Jared is visibly distraught, he seemed to be blind sided too. I left, I needed to cool down. I walked over to Davis Chevrolet and asked to speak the the General Sales Manager over both Davis location. Mr Jose took me to the back office room and I discussed this situation with him, and he was already aware of it. The day prior to me showing up another client came in and was interested in the same Lexus. Yet, he wanted to finance through his bank. So he left, and went to finance the car through his bank. I did not know. While I was there the first time, he called Mr Jose and wanted to put a deposit down over the phone since his bank approved him for the car. But I was on premise, and according to there rules, whoever is on premise has rights. When I advised Mr Jared I was leaving to sell my car and be right back, Mr Jared advised his sales manager at Mazda, but that information never got to Mr Jose. Mr Jose saw that I left and was no longer on the premises. He didn't call the manager at Davis Mazda or Mr Jared to see what situation happened with me, and instead called the previous client back and accepted the deposit. Mr Jose did not notify Mr Jared or the other manager that he accepted a deposit at that time and the Lexus was "sold" so they did not notify me when I was in the process of selling my car to carmax. I was not offered to "put a down payment" or "start a credit application" to secure the purchase of the Lexus. Instead, I thought me saying that I'm selling my car now and keeping a open line of communication with the salesman while In the process was enough to show how serious I was. Needless to say, I had to get a ride back to my house since I no longer have a car and couldn't find a vehicle I liked at Davis Mazda/Chevrolet. I was left stranded by the management and miscommunication. I just came home after spending 4.5 years in the Army at Fort Campbell KY, and tried to treat myself to a new car. Now I have no vehicle but my motorcycle, and I hope the weather stays clear until I find something. Jared if you're reading this, I know it was not your fault. You were amazing, truly one of the best salesman I've met. He honestly cares, is not pushy, and willing to learn. If this company loses him, it'll be a loss for Davis Mazda/Chevrolet but a win for Mr Jared. Jared, you get 5 stars my man. Moving forward. This place needs a SERIOUS upgrade in communication. What's done is done, and we couldn't find a vehicle to make it right. I glad it happened to me and not a family that desperately needed this vehicle. When someone says "hey I'm going to sell my car to carmax (2 miles up the road) because they will give me more money, then I'll use that money for a down payment on your car so please don't sell it" well, you probably shouldn't sell it. Still upset, will probably not give them my business unless they make it up to me when I find a vehicle I like. read more

I didn't want to pay any more than MSRP so I refused to come in until I had them agree for MSRP on a CX5. Do not sign the rebate agreement to let them have your rebate money. It's yours. They agreed and I came and the Salesman Jared was cool other than having me sign the rebate thing that I should have refused. Jared said there was no rebates available but if so why have me sign that? If I find out there is then I would take them to small claims for sure because you shouldn't lie and misrepresent to customers. Then they passed me to the finance manager and he was the most evil liar ever. He took my 3000 dollar deposit and I didn't mind because I had a price agreed upon with sales. He then told me my credit was bad and I pointed out on the paper he put in front of me that it was good and he said "we used a score from another credit bureau" to cover for his lie. He then starts to tell me he got me a good rate because of his personal relationship with the lender Vystar and because he got me the 5% rate I would be able to have the extended warranty and maintenance package for the same monthly payment. I told him I didn't want it and that I came to pay MSRP and he told me that he would sell me the vehicle at a higher interest rate if I didn't get it because he didn't want to jeopardize his relationship with Vystar. He said that Vystar required me to have the extra maintenance and extended warranty that was thousands of dollars extra or he couldn't do the deal. Credit unions do not have cozy relationships with dealers. They are not friends. You qualify or you don't and they have set rates for each credit score. This "relationship" was a lie. At this point I was pissed because I knew he was lying to me and using evil manipulative sales tactics and I called him on this and told him to put my money back on my card because I don't do business with snakes. He took my card like he was going to punish me saying "fine you know what I'm not going to sell the car to you" and and told me he didn't need my business anyways and I was super happy to be done with him at this point but then he flips again and gives me what I initially agreed upon which drops my monthly payment by 100 dollars. He tries to upsell me on more stuff but I said no. He chastised me for not getting gap insurance he said "I don't like people who don't protect themselves with gap insurance" like he was disgusted with me but to be honest I hated him so I wasn't giving Davis Mazda a penny extra. I expect service to be equally cutthroat and stressful. I urge you to go to another place to get your car and if you do go here remember what I've said because this will happen to you and you need to be ready for it. Thank you for reading. Good luck in your quest for a new ride. My email is evermontking@gmail.com if you need advice. I'd love to help you strategize so this never happens to anyone else. Thanks for reading. read more

I will never use this service department again. Not even if it's an emergency. I will go to Ocala, or St. Pete where I bought my CX5. Worst customer service of any dealership or garage I've ever been to. The service writer was nice enough. I showed him three things that were wrong. Not with the engine, with the interior. Easily seen, no effort required to ascertain what was needed. I waited. For two hours I waited. When my name was called, I was pleasantly surprised, because I thought the work was done. It wasn't. They. Just. Ordered. The. Parts. It took them two hours to order the parts. I had to make another appointment to have the work done. Then, when the work was done, they did a terrible job. As you can see in the picture, (if you can zoom in) the trim was cut and crimped. What you can't see is the glue that was everywhere. And they wonder why there is no business. Here's why: THEY SUCK!!!! read more

Davis Gainesville Mazda - Car Dealers Near Me - Gainesville, Florida

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I called about an authorization warranty that had already been approved by another dealership. The man on the phone at the service department told me his boss "doesn't like to get involved with that kind of business". You're a company that provides a service. The other dealerships was in a different state and I moved which is why I had to go through the process again. They essentially refused me service, which comes off extremely lazy, unhelpful and incompetent. read more

This will be the 3rd car that my family has bought from Davis Mazda and once again, another stellar experience. I had done my research online and knew what I wanted to spend and knew what kind of car I wanted to buy. I generated an email on the website and was contacted by Anthony Hart, an actual Chevy salesman, but does sales for Mazda as well. When I arrived, Anthony had paperwork ready for me to look at. The numbers were not where I wanted to be, but he had an alternative car/model that would get me where I wanted. At no point did I feel pressured, pushed, coerced or under any obligation. We talked to the sales manager, Bruce, came to an agreement and I was out and on my way within the hour. This has been the case on all of my vehicles. Friendly, courteous, efficient and amazing. Thank you Anthony and Bruce for making this such a positive experience for me. Ron Sanz read more

Tyson was absolutely amazing! He was very professional, courteous, and prompt! I was having transmission issues and was super fortunate to have it covered under warranty. Mazda and Tyson worked vigorously to make sure that I was taken care of during the time they were working on my car. They started me out in a rental car of which Tyson went above and beyond by bringing me to the rental car place so I didn't have to inconvenience my husband to drive all the way across town just to bring me to hertz. Tyson kept me updated with texts and calls constantly to make sure I was always updated when the parts came in, when they started working etc. After a week they ended up putting me in a demo car which was a very nice Mazda CX-9! While I did feel like I was driving a boat compared to my Mazda 6 Tyson spent quite a few minutes helping me go over any features that were different from my car so I felt comfortable in it! Overall, it was a great experience and Mazda is so lucky to have a gentleman like Tyson on their team! He is definitely an asset! read more

The collision center is completely unorganized. The left hand does not know what the right hand is doing. If you need collision repair just take it to a specialized place and avoid Davis at all cost. It's obvious the people in this department do not enjoy their job. Smiling and cheerfulness is not a weakness. read more

Update on the Mazda 3. The water leakage problems caused electrical issue. Mazda corporate was no help. Car continued to have leakage problems. Ended up with an electrical and Ignition problem... car door would not open remotely, nor would it start after a heavy rain. It was dead in the water. AAA tow service could not jump start it. Had it towed to dealership, but they told me there was nothing wrong with the vehicle... after they dried it out. I immediately traded the vehicle for a 2019 Chrysler Pacifica...which I have had now for two years without any problems whatsoever after 20,000 miles. Glad I got rid of that lemon Mazda. read more

I recommended a friend to Gainesville Mazda and she bought a CX3! I told her that they are great folks to work with both in the sales and service departments. Tyson in service and Bobby in sales are top notch! I highly recommend Gainesville Mazda if you are looking for a great vehicle and good people to assist you in buying and servicing your vehicle! read more

I leased a Mazda 6 and later purchased my current mazda SUV from this dealership. I have had them serviced here for the last 8 years and overall have been very happy. I have a crazy schedule in graduate school and they are always willing to work around it when I need an appointment, and the service manager always goes over my estimate with me before they begin servicing my car. There is a nice waiting area to drink coffee/study inside the dealership. I would recommend them for purchasing a new vehicle, or servicing your current one. It's tough on my student budget at times but I won't take my mazda anywhere other than a Mazda dealer. Highly recommend! read more

I connected with a sales agent named bobby. He was quite warm and welcoming and easy to deal with, a perfect salesman. But i dont think he was game i do believe that he enjoys his job and has fun meeting and talking with new people... off the point. He got my wife from her old mazda cx5 lease into a new cx5 lease for 50 bucks less a month and it was relatively painless. The part that wasnt so great was the finance dept. They were short staffed, and i was forced to wait until 730 at night to try to get the paperwork done (we arrived at the dealership at 1230). The finance manager took other people in front of us who had left and come back because they complained, yet me and my family were left waiting. At the end of the day the gm came and apologized and told us to take the car home and to come back the next day to finish the paperwork. The finance manager while nice never offered an apology and rather preferred to talk about how busy he was the day before as well as the reason that they were short staffed. I dont usually get upset about things like that but if the finance manager happens to read this review, taking responsiblity and apologizing for foul ups goes a lot further with customers rather than offering excuses. Just my opinion. Overall, i understand that unexpected things do come up, and i felt the the car buying experience wasnt bad read more