This has been my craft store for years. The store was closing within the the hour and the two…read moreladies working were kind and helpful with getting my fabric cut and cashing me out quickly. I left my teacher badge in the car and the cashier gave me the discount rather than having me run to the car, which I greatly appreciated! They always run promotions and offer coupons so the fabric I chose was a great price. They have beautiful decor for all seasons!

I love Joann Fabrics, but I have not gone to this location before. I ordered some ornaments for…read morecurbside pickup through the app. One ornament was canceled on the order, and one ended up being broken, but I didn't notice until I got home. There is not a broken piece in the bag, so that means the employee put a broken ornament in my order. When I arrived for pick up, I checked in on the app and waited at least 10 minutes before calling the store. When I called, the person told me that I would need to pick up inside. Another woman made a stink and had someone come up to help us quickly with our orders because there were 2 cashiers with a line that went down the aisle, around the corner, and down the next aisle. I'm dreading having to go back to return my item (which I don't have time to do today) because of how insane the store is and because they probably won't even have the item in stock when I go back. Disappointing experience overall except for the employee that came up to help us.

horrid experience. I called after my coupon wouldn't go through and asked for 2 skeins of yarn to…read morebe set aside. customer service is rude and seems bothered by my call, telling me it's a door buster coupon. It does not say door buster coupon on my end. I was driving 40 minutes. This store showed 3 in stock . customer service doesn't ask for my name, I ask her to hold it for Sue. I arrive and no yarn is held back. I go get the one and ask for a manager. Susan tells me it's new management, she doesn't know who answered my call and the numbers online aren't accurate because of new management. it's based on the cash register sale Susan!! you're s as manager and don't know who worked the morning? I will not be going back.

Great place to find unique things to creat unique themes for your home or office. A place where you…read morecan go and be creative.

They are much improved with line management. The assistance was available when I needed it. The…read morestore was neat, clean and well stocked and the associates were very friendly. It was a nice visit.

I'm giving 4 stars because some of the people working there don't have a clue about sewing…read more Otherwise the fabric selection is great and there is always a coupon to use.

Yesterday, my mom and I came to Joann Fabrics to get some fabrics for her sewing projects. There…read morewas a sale on some fabrics and the choices here are much more vast than the place we go to at home in Windsor. So we came to this location in Grosse Point, because it's close. The parking lot is not right next to the entrance, but a few feet up. Which was fine, we ended up parking next to Kerby Field, which I'm assuming is a park in the area. Everything in this town is so small and condensed, and so was this location too. Most locations are bigger and more up to date, but that didn't make them have less selection, if not they had a bit more of the fabrics my mom was looking for. The staff were very nice and helpful, after we found what we were looking for in fabrics, we went to the cutting station and the employee was very nice, asked us what we were doing with the fabrics, cut them to the length we asked for and told us to have a nice day. We also went by some of the areas where they had baking stuff, and picked up two of Rossana Pansino's poop emoji moulds, we can't get these at regular stores in Canada, so I picked up two to make for Christmas! The only thing that would have made this experience a bit better was the fact they had lack of cashiers up at the front tills and the line up was getting a bit long, and people were getting a bit impatient. There were two cashiers, the one who took us was nice and friendly, as was everyone who worked there that we had encountered. Overall good experience for this smaller location, but bigger on the inside (see what I did there?) This location had some good selection and were most likely to be back if we need more fabrics or materials.

Terrible staff. They're literally no where to be found or looking as if they don't want to be…read morethere/ or want to help. Last time shopping this location.

Honestly, this location is the closest to me and I still go there but I get frustrated because the…read morestore is severely understaffed and unorganized. Boxes everywhere and the shelves half the time look bare. I've even applied there and never heard back from the manager but it says they are hiring. It's almost like they don't want the help. I just called because I need to finish a last minute Christmas gift and the website says that my yarn is in stock but when I called to double check the lady told me that it's still in the back and not available. Half the time I'm waiting in the curbside parking spot for 20 minutes at a time before I give the store a call to tell them I'm out here. I've even been told that they cancelled my order because they didn't want me to come in. This locations employees are highly unprofessional and most times rude and if they workers can't do their jobs tasks then they shouldn't be there. If this wasn't the closest location to me I wouldn't return there. Just terrible.

The store is unorganized, dirty and lack of staff. There wasn't anyone at the cutting counter and…read morehad to ask a few times to gave fabric cut. I the. Had to ring for service at the checkout. It was 9:30 in the morning.

I had a $20 gift card burning a hole in my pocket, so I decided to swing by Joann Fabrics. The…read morestore was quiet and cozy, making it a breeze to find what I needed. I grabbed some white Bernat loop yarn for a blanket project. With a 25% discount and a 50% off coupon, I still had enough left to get some paint for my little one. The clerk was soft-spoken and helpful, making the whole experience pleasant. If you're a crafter like me, this is the place to be. They have great deals and a fantastic variety of products!

Coming into this store to "look around" isn't an option! You always walk out with something holiday…read moreor house décor related! Even though this Joann Fabric is tucked away in a strip mall, it's a really nice location. We don't come here for the fabrics or sewing materials that they specialize in and have a ton of options for, but they still have a ton of options for it. We mainly come in to check out the different holiday items and also the picture frames. Their holidays aisles have tons of options, specifically their "Place & Time" brand. Many items are on sale (it seems like all the time), which is really nice. We even come after the holiday when they move the items to a different part of the store to sell for a higher percentage off. Most of their holiday items before the holiday are between 20 and 50 percent off, which definitely gets you in the holiday spirit for whatever holiday season it is. The store is meant for people not looking to spend a ton on holiday decorations. The staff is really friendly and helpful too. So many options and things to choose from, it's nice to have a little bit of help!

In 2011 I observed: This Joann's served me well for much of my craft and knitting needs while I was…read morein town. In 2016: I found this to be a huge Joanns compared to the ones we have in my town, with a large selection of most items I looked at. I was, however, disappointed that I didn't find any fleece remnants that I liked well enough to buy. I also discovered an error on my receipt when I got home. I picked up a purple measuring tape specifically because I wanted something inexpensive and it was on a rack that was marked $1.99 each. When I checked my receipt later I was charged $2.49. I know that's only $0.50 but an error is an error and it canceled out part of the coupon that I used. On the good side, they had one skein in stock of a yarn that I haven't seen in stores for a couple of years so I was tickled pink to use my coupon to buy it. It had been a favorite of mine when I was living in Arizona and I was very disappointed to find that the Arizona and San Diego stores no longer carried it. I only had occasion to talk to one clerk and she did send me the right direction but I have to say in other stores they will usually walk you to the item you're looking for and not just wave their hand in the direction you need to go. I'm sure I will be back to this location while I'm in town because it is about the same distance from me as the one on Middlebelt Road, but with the advantage of being close to both Michael's and Hobby Lobby so that I can hit all three stores in one trip.

Super helpful and friendly employees, will drive out of my way to choose this store over others…read morecloser to home

Huge store with big yarn section upstairs, lots of deals on top of the weekly coupons.read more

I wish I could write a good review because Joann has been a staple my entire life. Novi used to be…read morea beautiful store with every craft item you could possibly want. Now it has empty shelves everywhere. It's unkempt and understaffed. The minute you walk in, you can understand the financial woes. If you have no inventory, you have no sales. If you have no sales, you have no money to buy inventory. The financial woes are obvious. It breaks my heart.

It's not just one store it is all. They believe in fraud happening when all are not trying to do…read moreit. I will never buy a sewing machine again and this used to be a place I could come to and trust. Even with the receipt and open box it can't be returned. There is nothing wrong with the machine and I did not use it as a one day project. I've had one in the past and it has broken but because the one I have and its operations are difficult to use it can't be replaced. They consider this fraud. How about those that have stolen. All though due to manufacturing and other things I would make deals with companies when getting the supplies for the stores or give this to all customers. Just so you are aware that if you make the purchase it is the right one for you, because if it's not you are out of luck.

We're not a regular at any Joann Fabrics and Crafts but it's where I go when I'm looking for some…read morepatching material to extend the life of some of my Blue Jeans. Such was the case today. We were returning home after a meeting on the west side and this Joann's was in a strip mall where I needed to turn. So we made a quick stop. I actually had been in this store a while ago a few times; probably for the same reason. It has two floors packed with just about any kind of kraft materials you could want. Since we didn't feel like browsing, we asked where to find the patch materials we wanted and were given clear directions for where to find it on the second floor. We quickly found what we wanted and went back downstairs to check out. The store itself was a bit dated and could use some updating. But the selection of products is large and the staff were helpful and friendly. I just need to remember this location the next time I need patches!

2nd time I ordered online or through the App, didn't receive what I ordered. The money was taken…read moreout of my checking account, not reversed. They will not issue a refund. Will never shop at Joann Fabrics again. Going to look to file a claim with the Better Business Bureau. Should not be in business!

We went into the Husqvarna Sewing Machine Gallery inside the Joanns, money in hand to buy a…read moremachine. When we arrived the sales lady was clearly busy, but didnt acknowledge us until we stood there for sometime. Trying to look at machines with carts and boxs stacked in the way. She asked us what we wanted, and then told us that she would be busy with this customer for more than an hour and she had an out of state appointment after that. She was very rude. She said we could look but we would have to return tomorrow. She didn't bother to move the carts or boxes so we could get to the machines to look at them. My husband finally moved things out of the way so I could look at the machines. She didn't apologize or acknowledge us after that. My husband and I decided to buy from somewhere else, an hour away. I understand completely if you're overwhelmed and cant help us. But you could be a little nicer about it and express to us that you're sorry you cant help us and offer to move things so I can at least look.