Poor after sales experience…read more Hawkins was recommended by my cabinet designer so that is where we went with our drawings to pick out appliances. Having no experience with down drafts, blowers and how they are installed,we ordered what was recommended to us. Come to find out after the blower was delivered that there are various options for blowers that would be compatible with the down draft for various installations, some with 10" ducts and external installations, and some with 8" ducts for internal installations. No questions about installation were ever asked by the salesman. I have 8" joists in the basement, making the installation of the considerably more expensive 10" external blower almost impossible. Not to mention the extensive cutting of the block wall in the basement that would be required. Tried to do a return of the 10" blower and was told this is not possible? What?!?!? The only solutions offered were that they could try and sell it on consignment and take a commission, or try and sell it myself on FB market place. So I had to purchase another blower to complete my kitchen renovation and am now stuck with trying to sell the 10" blower to try and recoup some of my money.

They were terrible. Our dishwasher broke when it was under warranty, and a man from their company…read morecame out and was almost verbally abusive to us. He also told us that he had a car break under warranty that hadn't been repaired in 10 months, and it was just our tough luck. We used this appliance store for years, but we never will use it again. They don't appear to care about loyal customers at all.

First, I chatted with a person online to make an appointment convenient to my schedule. The day…read morebefore they narrowed the 4 hour arrival time to 1.5 hours. The technician called during the 1.5 hours saying he would be at our house in 10 minutes and he was. Prior to entering the house, he put on shoe booties. Daniel Hayward was professional, knowledgeable and showed me the issue with my five year old LG washer. He fixed the issue promptly and I threw in towels to make sure the very loud noise during the spin cycle no longer occurred. While he was here, I mentioned an issue with our 18 year old GE refrigerator. He explained that since he was already here, rather than charging me $99 service charge, it would only be $79. Once more he showed me the issue and promptly completed the repair. I was very pleased and would recommend him to others.

This is truly the gang that can't shoot straight. The kind repairman sent here to fix a…read morerefrigerator misdiagnosed the issue. Okay. I can forgive that since they really tried. But the issue was a fan part. The head office sent the part to the wrong address. The repairmen have now been here a total of 4 times. But the office keeps sending the part to a wrong location. Lately being deliver to Aston PA the part is now on its way to Kentucky. What a bunch of buffoons. They guys are coming back Monday, but the part will be somewhere else. Spent nearly $500 yet we have been without a refrigerator for nearly a month while these clowns try to figure it out.

Mike replied to my text message 11 minutes after I sent it. Our Samsung refrigerator's icemaker…read morewas not producing ice. We set an appointment to replace it, but miracle of miracles, by the next morning, it was working again! He would not accept my offer of Apple Cash for his time. If you need an appliance repair near northern Delaware, Mike is the guy to call (or text.) PS. I don't know why Yelp thinks I am in California.

Mike is THE BEST appliance contractor in Delaware, not ONE OF. He work on your schedule on Sunday…read moremorning and come to fix in the afternoon with really reasonable price. He even recommend you to buy the replacement parts yourself instead of buying through his supply which I have not experienced before. Usually the contractor will say if you buy your parts, he wouldn't work on it or no warranty, etc. PLEASE CALL MIKE TO REPAIR ALL YOUR APPLIANCES!

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

Simply the best. Wonderful Christian family, great service and price…read more They were suggested to us, by microwave ovens of DE. Have worked on our appliances for many years. Just awesome.

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

Scheduled appointment. Confirmed appointment. No call no show. Bitterly disappointed in service.read more

Made a claim with my insurence company and appt was scheduled a week out. They did not show up nor…read moreanswer the calls.

Extremely disappointed in the lack of professionalism. Gaary was not only incapable of installing…read moremy smart toilet but he promised to come back. I had no toilet upstairs by my bedroom. He left the old toilet that was broken back upstairs, but most importantly said that he'd be back the next Sunday to help. He never responded to me the several times I called and texted. I had someone else come out he was able to install both of my toilets within 2 hours. I also left Gaary in my house alone while I ran to Home Depot five times. Not comfortable with that considering he never responded to me after paying him for basically bringing toilet up and down the stairs. Do not recommend for lack of professionalism and doing what he said he would do.

Quick and affordable service. Fixed my GE washer within 3 days of the initial call. Payment is…read morereceived via Zelle.

We've used John's for almost 30 years with great outcomes and no problems. They were recently sold…read moreand, unfortunately, the business is no longer a friendly, competent entity. They try to sell defective, used appliances with no intention of following through on their good will. I highly advise against using their services, as they no longer have the integrity they used to. The new owner seems to be concerned with nothing other than making money regardless of the consequences.

I paid $300 to have an actuator replaced on my frig. 5 weeks later it stopped working. I was told…read moreI only had a 30 day warranty but they would be happy to charge me another service call. I would stay away.

Paul arrived on time. Actually discouraged me from fixing the washing machine, saying that they're…read morebasically throw aways any more and for the cost of repair I could get a new machine. Did recco repairing the dryer and is coming back next week to handle.

They did an excellent job for my grandmother. Her washer broke and they advised her that it would…read morebe better to just replace it versus replacing a part that, with labor, would have been over $200 whereas the new one was $350