I guess I was a lucky bride-to-be on the day of my recent wedding gown appointment. From the moment I walked in and greeted in a friendly manner by Rakoya, I felt hopeful that I'd find "the one" during my visit. For over 2 hours, I tried on multiple gowns, some of which I had seen online, zipping and cinching up the back of the dresses and even allowing me to FaceTime my daughter. Wedding gown expert, Ana and store manager, Michelle, were attentive, kind, professional, and patient during my visit and an invaluable set of eyes. Once I realized that I had found the perfect dress for me, I felt the tears coming, and shared a personal comment to Michelle who was visibly touched. It was just right for me and my needs. Thank you to the team at DB in Pembroke Gardens for helping me make a huge decision on that day. I was also thrilled to speak directly with their alterations specialist, Claudia, who was honest, straightforward about each alteration needed. The lovely lady who assisted me during the checkout process was the icing on the cake as far as I'm concerned. She was darling, and we shared a couple of good laughs in the process. Bravo to this team of caring ladies. God Bless. Thanks again, DB, and I look forward to the next visit. read more

Not sure how we did not realize that this bridal store was in Pembroke Pines after scouring through several places to find a dress for my daughter. Upon entering, the sea of pure white bridal dresses are at attention to the right not too far from the line of customers at the service desk. Mother of the Bride dresses seem to fill the rest of the inventory. My wife began to browse the inventory and realized that Galina Signature dresses are David's Bridal major brand. Very spacious store unlike some bridal crypts that the inventory is large but difficult to navigate. Tuxedos do not seem to be a big push here but thats understandable. read more

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Good supply of bridal gowns. Got the chance to check out the dressy shoes and some of the accessories. Zoned in on the party dresses and mother of the bride dresses but did not look at the prices which makes it easier to shop. Pretty busy today with all the employees helping customers. An interesting item was a blue Jean jacket with pearls maybe something the bride could wear after the big day to chill out. read more

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Thank you to Claudia and Leyla for their professional level of customer service throughout my experience at David's. I visited all three SFL locations and Pembroke Pines is by far the nicest. read more

100% recomendaré este lugar si te vas a casar por primera vez aquí encontrarás el vestido de tus sueños Gracias por la excelente y amable atención read more

The service provided by the staff was outstanding!!! Bessie can turn a frown into a smile . Thank you for helping me find the right dress for me . read more

Came for my final dress fitting and Nora was such a blessing! I absolutely love her so much. She was so helpful and made my experience at David's bridal. I would recommend her 500%! My dress is beautiful. read more

This was the first place we went to look for a bridal gown. My daughter didn't know what style she liked so she was a big project. Patricia was our consultant and she was so wonderful and such a saint! She had my daughter pick out some dresses and then after getting my daughter's feedback on the dresses that she tried on, brought some additional dresses for her try along with some accessories. Due to covid, they are not allowed in the dressing rooms to help you into your gowns. After my daughter tried on each gown, Patricia made sure that her gown was on correctly and fluffed out the train so we could see the full effect of each dress. Lol I saw a couple of dresses that I loved on her but she thought that they looked like prom dresses. They had a great selection but unfortunately, she didn't really see anything that she fell in love with. read more

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Add this to my review from Saturday And now today, my son's fiancé was supposed to get her veil and when she called this afternoon, she was told they had not had time to look at the orders they received. I understand being busy but, in most retail markets, Monday is a slow day. How do you not have time to do the bare minimum - empty boxes. This is the transcript of the chat I attempted to have with them: Info: Hello, beautiful! You can find answers to frequently asked questions about shopping in stores and ordering online here. If you still need help, please type "Hi" to connect to your personal stylist. 18:16, Mar 24 You: Hi 18:17, Mar 24 You: Hi 18:24, Mar 24 You: This is what I posted to Yelp: What a horrible experience. They said alterations were included and then try and charge us $240 to hem the dress. You are better off buying online and go to a local person to alter. David's Bridal, you suck. 18:26, Mar 24 You: And now today, my son's fiancé was supposed to get her veil and when she called this afternoon, she was told they had not had time to look at the orders they received. I understand being busy but, in most retail markets, Monday is a slow day. How do you not have time to do the bare minimum - empty boxes. Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. 18:30, Mar 24 Jazmine: Thank you so much for messaging us today. It is very important you get assistance you need from one of our customer service agents. This option only gets you to our virtual stylists who cannot help you with this issue. Please, follow the instructions below to get to the correct department. To reach our customer service please text "HELLO" to 38201 and select option "F". It can take 24 hours or less to receive a response, but they will get back to you! We thank you for your patience due to the high text volume. 18:32, Mar 24 You: How can I speak with a human being? 18:32, Mar 24 Jazmine: You can request to have them contact you via telephone by reaching out to them as stated above 18:33, Mar 24 You: And you can't share my request? 18:33, Mar 24 Jazmine: I cannot unfortunately I cannot transfer web chats on text 18:33, Mar 24 Jazmine: *only 18:36, Mar 24 You: I am not asking for you to do that, I am asking for you to share my request. Is the system setup so that we cannot speak with a human being? If so, your customer service needs to be revamped. My son't fiance should not leave your store in tears - this is supposed to e the happiest of times - something your company does not seem to understand. 18:37, Mar 24 Jazmine: Unfortunately I do not have a direct number to them, that is how you reach them. I am only a virtual stylist 18:40, Mar 24 You: I guess it doesn't surprise me that getting a human takes an act of god. Your company seems to only care about making money and not quality customer service. How can you work in such a happy business market and teat people this way. How can I go about getting a transcript? 18:41, Mar 24 You: of this discussion 18:41, Mar 24 Jazmine: I wish I can help you but I cannot as a virtual stylist. In order to resolve your issue, please text into customer service so they can assist you. Have a wonderful day Info: Conversation closed by the agent 18:41, Mar 24 18:42, Mar 24 You: So you can't share with me how to get a transcript Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. Info: Conversation closed by the agent 18:43, Mar 24 18:44, Mar 24 You: Why do you keep hanging up on me? I am asking for a simple request and you can't tell me how to get a transcript? Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. Info: Conversation closed by the agent 18:44, Mar 24 18:46, Mar 24 You: Hi Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. Info: Conversation closed by the agent 18:46, Mar 24 18:46, Mar 24 You: Hi Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. Info: Conversation closed by the agent 18:46, Mar 24 18:47, Mar 24 You: Hi Info: Hi! It's Jazmine. I will be with you in a few minutes. Let's start with your name and email. 18:47, Mar 24 You: You know I know how to get a copy of the transcript and include your hanging up on me. 18:48, Mar 24 You: Are you going to hang up on me again? 18:49, Mar 24 You: Why don't you give me the name of your supervisor 18:49, Mar 24 You: and how to contact them 18:50, Mar 24 You: Hello? 18:52, Mar 24 You: It's funny how your stopped hanging up on me. I am off all week so have a lot of time. I don't think I am asking too much. 19:04, Mar 24 You: Jazmine, I asked for the name and contact information of your supervisor and you have not honored my request. 19:04, Mar 24 You: Is there a reason? 19:06, Mar 24 You: Good of you not to respond. It makes my Yelp review sound even better. read more

What a horrible experience. They said alterations were included and then try and charge us $240 to hem the dress. You are better off buying online and go to a local person to alter. David's Bridal, you suck. read more

Just want to say that my bridal party and me had a great time picking out our dresses for my wedding all the girls were very helpful specially Evelin thank you so much see you soon when I'll be picking up my wedding dress after alterations read more

If only I could give zero star options I would for this location. No customer service, not even a greeting. When I finally asked for assistance, the lady only spoke to me in Spanish, clearly seeing I am not Hispanic and said she couldn't assist me. Even when I knew the exact color i needed and size I am, she said no. I simply walked out and went to another bridal store. read more

I never have a bad experience here. I purposely drive from Homestead to come to this David's bridal. The staff: Ileen, Mrs Pat, Rakoya and Alicia can't do enough to please. The professionalism and vibrant demeanors are their greatest quality. I love taking the drive to receive the satisfaction of phenomenal service. My hats off to David's Bridal. Please Note: these ladies are an asset to your establishment and you should be proud to have them. read more

David's Bridal - Ileen and Alicia. Could take the picture of the other two ladies since they were with customers. - Bridal Near Me - Pembroke Pines, Florida

Claudia was the best, second time coming here once for the courthouse dress and one for my wedding reception dress and we laugh and giggled while I shopped. She is great as well as the whole team. read more

The first time in the store was a little over a year ago, I purchased a blue dress/wedding guest dress. It was an old season bridesmaid dress and I really didn't mind that it was last season because of the quality "Vera Wang" and the pricing, it was such a steal. So I came back! I made an early Saturday morning appt over the phone and was lucky to get in for a fitting. The staff wore masks and gloves. Despite the rain and ugly weather outside, they were all in welcoming spirits and very accommodating. I'm attending a second wedding also as a guest, this time my options were limited to about three colors (as requested by the bride). I worked with RaKoya, she was knowledgable and helped me in and out over a dozen dresses. I recommend calling and scheduling an appointment with her. It was like trying on dresses with a sister or close friend, RaKoya kept it real and honest, she told me what dresses flattered my shape, what colors made me look best, and which material to avoid looking bigger than I wanted to! It was authentic and far from a pushy sales rep. I figure I have about 10 or so more wedding guest/bridesmaid experiences to go before my big day.... so I will be back to see RaKoya. read more

I made an appointment online for a mother of the grooms dress appointment. They were ready for us as soon as we arrived and all the associates were friendly to us. Our rep Aliyah was very helpful and made my future mother in law feel so special . She was worried about a scar from breast cancer showing and another rep was an angel talking to her about how she's a survivor and shouldn't feel self conscious about it. Great experience - thank you! read more

David's Bridal - Bridal Near Me - Pembroke Pines, Florida

A bridal store in the Pines Area, right in front of Pembroke Lakes Mall. I really hate giving bad reviews but in comparison to other David's Bridals, this location fell short. Very short. I've been here twice and both times I've received consultants that were either rude or indifferent. They were not helpful and didn't even seem like they wanted to help. I usually give slack if they're swamped with clients but the second time I was there, it was just our group! I was picking out bridesmaid dresses for two weddings I am attending in the summer and it was a struggle to find the right dresses for me. When my friend was not having any luck, the lady flat out told her to go look for herself. Then after quietly complaining within our group, she sarcastically told us not to forget to give her a rave review. I understand if you have bad days but I don't think that warrants sarcasm with customers. Unfortunately, I would much rather drive to a further location than go back here. read more

I had such a wonderful experience getting my bridesmaid dress here! They had a wide selection of dresses and colors. The color I got is currently discontinued but it's such a nice color. The women working there were so helpful finding different styles of dresses to try. I also had my dress altered and they did such a wonderful job! The price of both the dress and alterations was under $200. I was able to get the shoes and some hair accessories too. I highly recommend this location for their services, selection of formal wear, and overall value! read more

Me and my bridal party went into David's Bridal to figure out sizes, dress style and etc. Bessie completely turned a dreadful experience into a fun and exciting one !! She's so professional, gave honest opinions and helped us find styles that matched our body and we left feeling really good! Love this store read more

Bought a dress online, but it wasn't the one. Came to return it here and it was a pleasant transaction. Looking forward to coming back and doing a whole try on session in the near future! read more

I made an appointment here and was more than pleased with my experience! I was greeted by two very sweet consultants as soon as I walked in and let them know I had an appt at 12. I was informed my consultant would be right with me and I could look around as I waited. I waited maybe 5 minutes and the Layla came to find me... she was so sweet! She asked me what I was looking for and we spoke about what I did/didn't want. She brought me so many options and even helped me when I was in the fitting room since I was by myself. She was so great and made shopping as a plus size bride so easy and effortless!!! I had a great experience and will definitely be back to work specifically with Layla when I am ready to place my gown order! read more

Manuela was extremely nice and attentive, she was so sweet during our alteration appointment. We had forgotten the dress AND heels and she was so patient with us and helpful. read more

I had to find a bridesmaid dress in a specific color here. Brittany was extremely helpful! Almost all of the dresses that I liked weren't going to be able to get in on time for the wedding in the specific color I needed, 4 stars just due to this fact. Brittany was very sweet and patient, giving me many options and suggestions til we finally found a dress that worked! Highly recommend working with her! read more

As soon as I walked into the store I was greeted by Jodi who is the sales manager. Jodi was a fantastic help from start to finish. She assigned Constanza to help me with choosing the dress and I found a perfect dress for my wedding day very quickly. I needed a few alterations and Maylen did a wonderful job. I was the most beautiful bride on the most important day of my life and it is all thanks to ladies mentioned above. I would recommended Pembroke location to anyone who is getting married. Excellent service and welcoming atmosphere! read more

David's Bridal - Wedding Day - Bridal Near Me - Pembroke Pines, Florida

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Just wanted to thank Clara and Nancy ! Plus all the ladies in alterations did such a phenomenal job and they were beyond kind & sweet.

Miguelina was so amazing and patient with me! I went into the shop alone so I didn't have any help. miguelina took the time and showed me dresses I never would have considered. I found my dream dress. Don't hesitate with this location. They are amazing! This is not my nearest David's bridal but it will be my preferred. read more

I had an appt to find bridesmaids dresses. Ms. Pat helped us but I think my appt was initially with someone else and they thru us on Ms. Pat because she was unprepared. I just have to say the way they do business in Pembroke Pines is different from S. Miami store. In Pembroke Pines we had to go thru racks n racks of dresses/styles AND sizes which wasn't what I was expecting but we got the job done. I felt like we were in a Marshall's or TJ Max rummaging thru dresses and doing the process of elimination. My bridesmaid and myself found about 4 dresses and ended up choosing the best one to have ordered. Ms. Pat helped as much as she could and we thank her. The difference with PP store and S. Miami is they give a brochure and we picked the styles on the brochure while the consultant went and picked out the dresses. EASY BREEZY S. Miami process is much easier. But BOTH consultants and each store were very nice. THE PRICES for their dresses were fantastic now we are just waiting on them to come in. Thank you David's Bridal. read more

Because of Ms. Shirley I love this store. After a long week of looking for dresses in the cold and rain, I finally found my dress for my friend wedding. Now I was at this store before and that consultant was good, however, something about Ms. Shirley wise spirit won me over. She was very helpful with me alone. After a friend of mine arrived she continued to be helpful and give awesome, well noted advice on how to style the dress with different kinds of belts. She also showed she has a high tolerance for picky- indecisive people. We took a while, even after the store closed Ms. Shirley and her co workers continued to be courteous and positive with smiles. People often time only take time out to complain, so I wanted to make sure I took the time out to thank Ms. Shirley. So if you're attending this store, I can assure you Ms. Shirley will be the one to help- genuinely. Lol, I can't negate that fact that she showed us this awesome dress, that we immediately fell in love with.....after skipping over it.....then gave is bad news that it won't be here in time.. #ThatSucked...#SheMadeUpForIt.....lol, but nonetheless, she was awesome and so was my experience. read more

I had an excellent experience. I've never been one to plan out my "dream wedding", but I DEFINITELY knew why dresses & I did and didn't like. Robyn greeted me and let me & my party look at dresses. We had an easy time finding ones we liked. In no time I was trying on. It was surreal to be doing this & everyone at David's was patient & helped ease me into the process. Robyn consulted with me privately and added to pieces to help complete the look for me. She also helped me work through what it did and didn't want. I found a dress I really liked, but when I found the one I LOVED, she helped me make the final decision. She shared in my joy & everyone their celebrated me and made me feel so special. The managers helped me afford the dress by offering a discount and they NEVER pushed extras on me. I was happy to have this positive experience & thrilled at my perfect dress. Thank you to everyone & sorry for all the happy tears! read more

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My experience with David's Bridal has been amazing since the beginning. From purchasing the dress to alterations appointment , it was great. My seamstress Clara was amazing. She made me feel beautiful while also making my appointment seamless and comfortable. I totally recommend making David's Bridal on Pines a part of your special wedding journey. read more

From the first time I went in to the first fitting I had the best experience. Everyone was very kind and helpful. Clara especially in alterations was the sweetest and had the most spectacular vision for the alterations needed on my wedding dress. read more

I had my appointment with Kati last Saturday and she was amazing! I have had several appointments at David's Bridal in other locations and was not impressed. Kati picked out a dress she thought I would love and it ended up being the one! She made sure to bring out an alterations specialist for any questions I had and made sure I got the right dress. I brought a large entourage of family and everyone felt welcome and had a great time. *edit* I am updating my 5 star review down to 2 because I was told this was a new dress that would not be going on sale. I live in Colorado and would have preferred to order the dress at home, but wanted to make sure I gave Kati the commission for the order so ordered with Pembroke Pines. My dress shipped out yesterday and is now on sale for 20% off. The store will not give a price adjustment. I understand that is within their policy, but feel like i got screwed. I'm so upset I'm tempted to drop to 1 star, but aside from the financials I did have a great experience. read more

I did not buy the dress during this visit, but I have to share that it was a really good experience. I went to other stores and I just hated the super formal environment, the need of an appointment, and a sales person following you around adding pressure. Just not my style! Here, it was great. Bibi is there to support you (finding the right sizes, new styles, etc.) and gives you enough time to browse around. She provides great ideas, without the pressure of a sale. It's not her fault that I didn't fit in the dress I liked :) read more

Please disregard everyone else's comments as I am probably the most high maintenance person you can meet let along being a bride. First of all I am a Director of Sales for a large scale Hotel Brand and the David's Bridal in Pembroke Pines offered me the most exceptional service. Erica the Manager of the store is awesome. She was always available and checked in on every bride in the store. She and her team provided me with outstanding service. I also want to recognize Theresa and Blanca from alternations. They were able to make what I envisioned a reality and I am in love with my dress. This was such an Amazing experience. read more

David's Bridal - An amazing customized dress from David's bridal! - Bridal Near Me - Pembroke Pines, Florida

David's bridal made wedding dress shopping an amazing experience. Once my dress came in and I need alterations, Clara was amazing! She is very professional, kind and knows what she is doing! Thank you for such an amazing experience and easy process. read more

Honestly this has been the best experience so far at this dealership when I go in for service. Christopher Monge was extremely nice and knowledgeable, he explained the process and made me feel comfortable knowing that there were no extra little things being added for no reason. I waited for the car at the dealership, had breakfast at the little spot they have and worked until it was ready. 0 complaints. I was able to get work stuff done at a table, my sandwich hit the spot, and when my car was ready Chris came over and escorted me all the way to the counter and explained everything that was done. Truly can't express how easy the entire process was, 0 frustrations. Thank you Chris!! read more

All I can say is Sharmila and staff are AWESOME at this location,we drive a half hour away past Sunrise location to this location for Sharmila read more

David's Bridal - Bridal Near Me - Pembroke Pines, Florida

Excellent service ! Our stylist Maria assisted my mom and I to find my perfect wedding dress! I'm so grateful for her help.

I went in there with a defected item purchased online and Shirley was a great help. She went above and beyond to help me with my issue. Very happy how everything was taken care of and resolved. read more

Kati Wirtz was SO amazing!!! She made me feel so comfortable and made finding the perfect wedding dress so fun and memorable! She was so helpful and got along with my entire family. Definitely a great experience at this location! read more

David's Bridal - Bridal Near Me - Pembroke Pines, Florida