There was a woman working at the front desk who was very unfriendly. My friend was shopping for a particular kind of dress and she seemed very dismissive. She pressured my friend on a sale that was "final day," trying to get her to purchase the only dress option in the style she was looking for. My friend received little assistance from anyone, save for one woman who actually seemed to care. Completely empty store, but somehow the staff were too occupied to assist. read more

Very friendly staff Great communication. A little sad they don't have more size options with all dresses. Not really their fault. Didn't have what I wanted and it wouldn't arrive in time so I had to find something else. Alterations were a breeze and they did a great job with my dress. read more

I had recently had my wedding a week ago at the fabulous Las Vegas! I must say I was a bit nervous with the dress I chose, it's not exactly what I had pictured.... But with the help of the ladies at David's bridal in Charleston west virgnina, I must say I fell in love with my whole look. Everyone there really helped me choose the dress perfect for my size and body type. I did have a really complicated situation when it came to my dress but no one at the store gave up!:) I really can't remember everyone's names which sucks because everyone there did their best. There were two gentleman,one named nick.. Who made sure everything was ok with my returns and transactions. I also really loved jenny Hudson !! She was so cute and so pleasant the whole time! My dress came out perfect after we did my fitting and alterations. She was very patient and always had a smile on her face.....which I think is important when dealing with a bride lol I would like to thank her for her positive attitude and making me feel comfortable the whole time. Thank you to jenny and the rest of the charleston west virgnina David's bridal for their willingness to help and patience!!! Much love and aloha, Nargess duque Cotton read more

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I purchased my mother-of-the bride dress from David's Bridal. The manager and staff were so helpful and the alteration staff were also so nice and did an excellent job. I highly recommend this store. read more

I went for my wedding dress and have to say that I was very impressed with the service I received at this location. Brooksanna was my stylist today. She was very personable, professional, efficient, and helpful. She was extremely kind and helpful, making looking for dresses and trying on dresses to find the perfect one a great experience. It was nice because I felt like I had help when I needed it but was able to look around for myself also. Most importantly I found my dress, and it is beautiful. I can't wait to wear it on my wedding day! I am very happy with how today went and believe that other brides can have a good experience there also! read more

At first we had little issue. Everything seemed fine. We had to make several trips as all my bridesmaids have different schedules. The first time went okay, the second, and third not so much. I wasn't allowed to return a dress I had ordered online and didn't need anymore because the limit is seven days but I never received the dress to return it and they only gave me store credit. They also will not give us direct answers on a dress that we ordered at the same time as the other two (which have been in for months now). Their phone is messed up and they've hung up on me and have not been able to track our dress. They keep pushing back the "latest date possible" every time we call. We ordered it in October they said it'd be here at the latest December. Then January and now they're saying it will be the end of February and I get married the first of March. They have been no help whatsoever and have added so much more stress on to the huge amount I already have with being a bride. read more

I live in Arizona and this all started due to no other store in the US having the size I needed by the time i needed it. I was given the store number to Charleston as they had the closest to my size. When I called in I spoke to a young lady informed her of the specific dress # and color that I needed, She happily offered to assist and asked me to hold while she looked for it.. A few moments went by and she returned and stated that dress is NOT in store. I asked, but already knew, if there was another store with the size. She asked me to hold again and came back and said "oh sorry it is here I must of looked in the wrong spot" Okay no problem the fact that the dress was found was good enough for me, I asked for it to be shipped to Arizona as I cannot just drive to WV. She asked my name and I spelled it out 3x for her as my name is not very common she then asked my address and i repeated it 2x just to assure it would be correct and also provided my tel #. Afterwards she said okay thank you and hung up. I was very confused as I did not pay for the dress and she did not give me any kind of time frame for the arrival of the dress. I decided to wait a few hours as I had to run some errands before calling back to see if maybe she would contact me since she did have my number. Of course she never did call back so I decided to call back. The same girl answered the phone and said "are you the girl from AZ ordering the bridesmaid dress?" I informed yes and wanted to see how I should be making the payment. Her response was "I honestly have no idea what we talked about earlier and I didn't write anything down" I was shocked as I mentioned how important it was I got the dress on time as the wedding is a little over a month away and needs alterations. She gathered my information again and took my payment and said it should be there March 5th, I figured that would be okay but was a very long time considering the day I called was January 31st but as long as it was on time that's all that mattered. After taking my payment she ended the call again. I looked at my statement and saw there was a pending payment so I figured okay great the dress is ordered. I decided to look online and it said it typically takes no more than 7 business days to order a dress that is in stock so I decided to call again which this is 2 weeks later when I do. When they pick up I just mentioned I was looking for a tracking number to track my dress, she said please hold and transferred me, The lady who answered asked for my name, she was unable to find me. She asked for the brides name and was able to locate my info, My name was spelled "Arriola Mandoza" when my name is Rosalva Mendoza which I spelled it out numerous times for her. The lady said I'm sorry but your dress never shipped its actually in my hand now. I was frustrated at the fact that my dress that had been paid for had not been delivered. She said the address was not accepted in the system it was written incorrect. Then said she was going to call but my phone number only had 9 digits due to the first girl not completely writing my number down. She kindly offered to take my information over again and ship the dress to me overnight due to the stores error. After 3 weeks of trying to get my dress I finally received my dress and the lady who shipped it left me a nice note which I want to personally thank Noelia for all her help. As for the other girl I hope I never have to deal with her again and no one else has to go through the same trouble. Honesty her customer service was very poor and should not be dealing with the public and she was getting very frustrated with me. And for this I give the store a 1.. If I could go lower I definitely would. read more

They ordered the wrong dress after being given the exact item number for the dress (not at all similar to the correct one). Once i made it into the state it was too late to have them fix the mistake and order the correct dress as well as do alterations. This David's bridal literally pays attention to absolutely nothing. read more

My daughter bought her overpriced bridesmaid's dress from the Charleston, WV, David's Bridal. First of all, after waiting three months, the wrong dress came in due to David's Bridal ordering the wrong dress. Instead of putting a rush on the new order for the correct dress, my daughter has to wait another three months and receives the dress three weeks before the wedding. They want to charge $75 to hem the dress and did waive the $25 rush for the dress. She cannot find anyone to hem the dress now because of the short notice due to no fault of her own. I was on hold myself for 15 minutes after speaking to someone who said I needed to speak to someone else, and I finally gave up. Save the hassle and skip David's Bridal next time shopping for wedding dress or a bridesmaid's dress. I know we will with our next wedding. read more

I enjoyed my experience here very much. I had made my appointment online, and came in with my mother and future mother in law to look at dresses. Service Supervisor Mandi H. helped me with everything and respected my low budget. She was very sweet and helpful, and I really appreciated her finding dresses in my budget and helping me put them on. Upon telling her the style and price I was looking at the second dress she pulled out for me was the same exact dress I was looking at online needless to say that was the dress I bought as nothing compared to it. She helped me try on probably 8 dresses, and my favorite dress 3 times to make sure it was what I wanted! We also picked out my bridesmaids dresses and she was helpful with that as well. She made my experience fun and easy, and would highly recommend her. read more

They have A LOT of long dresses but very little short teen dresses for prom. I love this store but if you are looking for a short and simple dress then this is not the place. The customer service is very helpful and I love their cute dresses, but this is NOT a simple dress store. read more

This was the absolute worst experience I have had since I started planning my wedding. I live in Charlotte NC and have already purchased my dress at a DB there (so extremely glad I did, because I certainly would not have purchased a dress from this store) but my bridesmaids and flower girl live here in WV, so I made us an appointment a week in advance to try on dresses for them and find accessories for my dress. When I called I asked the girl to see if they carried my dress and she put me on hold for over 20 minutes only to come back and say they didn't so I was very disappointed, but they did have it when I asked about it in the store. Our "consultant" (Patti) brought it out and flung it up on a hanger but did not offer any undergarments or assistance with it, and it was also filthy and smelly and I really did not want to put it on but I did because my family hadn't see it yet. (Again I was so glad I had purchased elsewhere) She constantly disappeared but it was not to find any items we requested. We asked about several styles of dresses and she just pointed and said "the bridesmaid dresses are over there". We had to hunt through every dress to try to find ones we wanted and once we did find some we liked she informed me that they didn't have them in any sizes that my girls could try on. My girls range from size 6 and up, so please tell me why you don't have at least one of each dress in every size??? They tried on a few in random sizes but it was very hard to tell what they would like or would look good on them since nothing fit them correctly. They were getting very frustrated and so was I. It was very cramped in there and there were no chairs, so my mom, aunt, future MIL and I were stuck back in the shoes and kept having to move all of our belongings so people could look at shoes. I understand that it is prom season and they were busy, but I made an appointment specifically so we could be assisted and not have to fight through the crowds to find things. Eventually we just gave up and decided to order the dresses they had first tried on at my house simply because they had no other dresses to choose from. I asked about accessories and the consultant told me to go pick whatever I wanted. I really wanted some help with getting items instead of trying to fight my way across the crowded store in a dirty dress, but ok then. At this point I was venting to my bridesmaid and another employee heard us and offered to help, but it was basically a little too late at this point. A salesman named nick did come over and helped me with a headpiece and veil and he's the only reason I didn't lose my mind in this store. Thank you nick! I really hated to give this store any business, but I wanted them to be able to have their dresses delivered close to home so they could have them and get them altered without having to drive 5 hours to Charlotte. If there are ANY other dress shops in this state I would advise you to go there, because these people are very rude and extremely unhelpful. It was the total opposite of my experience in NC, there my consultant picked tons of dresses for me and brought them out along with undergarments and helped me put them all on, she chose several things for me to try on with it, and even though my appointment was only for me and not my party she also brought out many dresses in different colors for my girls to see and she even let them try on a couple. THAT is how it should be and sadly that is not what you will get here. This should be a fun and exciting experience, but it was miserable and I wanted to cry the entire day. Do yourself a favor and avoid this place all together but if you HAVE to come here, ask for Nick. read more

We drove quite a distance to attend this store due to the website. We were using this store for prom. Upon scheduling an appointment via online, choosing "favorites" (dresses online that you chose before arriving), we arrived to appointment slightly shocked and disappointed. They did not have record of any of the "favorites" we had chosen nor did they have any of the "favorite dresses" we saved on their David's bridal website at the store. My daughter was devastated! Fortunately we had one of the very best customer service reps in that store. Her name was Brittany and she handled our disappointment with such grace and ease I must say I'm impressed. She helped us find a dress that put the smile back on my teen's face and completely made her day. When faced with the decision of giving attitude back or forging ahead giving the company she worked for the best possible edge she performed her job heads above anyone else at that store. We were in fact ready to walk out of there and go else where. Another disturbing fact was one customer service rep with curly hair had the audacity to literally smack my daughter's bottom. Shock was my first response, soo Not classy! Management really needs to rethink her position. She spent majority time looking at her self not her customers. Thankful this was not our rep. We would've definitely walked out of there if we had been stuck with her and I feel complete empathy for the poor ones that were. The only reason I give this store 2 stars was because of the customer service provided by Brittany. The store and a few of the reps had lots to be asked for. Not a wide selection of gowns and of course the website and actual inventory at the store do not correspond. IF we do come back for any other needs we are definitely asking for Brittany as our rep. read more

I had a terrible experience at this David's Bridal. I went with my bridesmaids to help them pick out dresses for my wedding. We were given a sales associate named Dawn to assist us for our appointment. From the beginning of our interaction she was not friendly and acted as though we were bothering her by asking questions about what types of dresses would match well together since not all of the ladies were getting the same dress. She was very pushy and kept asking if we had made a decision while people were still trying dresses on. I told her that it was a good chance that not all of the ladies would buy their dress that day because we still had two more bridesmaids that needed to try dresses on. After about 20 minutes of trying on dresses Dawn came back and told me that the ladies needed to order their dresses today because all of he dresses that they were interested in would take close to 3 months to arrive. She became upset when I told her that we weren't ready to make a final decision on the dresses yet. Then she tried to push getting a David's Bridal credit card to pay for the dresses. Everyone in our group was so put off by her attitude that the ladies that were ready to make a purchase that day went home and ordered their dresses online because they did not want Dawn to receive the credit for the sale after she was so rude to us. The dresses that were ordered online shipped within 3 days- the same ones that she insisted would take 3 months to arrive. I would not go back to this David's Bridal. This day should have been a fun experience with my bridesmaids and instead everyone left the store upset because we were treated so poorly. read more

First off I was so excited to go here and find the perfect dress. Well this place is a disaster. They should just shut down. Not worth the money or time to even go there. There is beautiful dresses there. If they could get some workers who actually care about their jobs and helping customers. The first dress I ordered there was beautiful but when it came in it was wrinkled badly and stained up. So the man that works there ordered me a second dress. He told me he could get it in a petite so I was like yes a 8 petite. Well when I got the second dress it was 6 petite. They didn't order me a new dress the first time and the second time it was the wrong size. So I finally just got my money back because my wedding was in less than a month. Now that I have had so many issues with Davids Bridal so many people have told me they had problems there too. So don't waste your time going there. If you do make sure they order you a new dress and the right size. Because they don't care about customers. Its about making money. They also make sure to tell you once you leave the store with the dress its yours, no returns. read more