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    Estep's the Nu Look

    5.0 (1 review)

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    3 years ago

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    Men's Wearhouse - New suit that was altered and the way it was given to me.

    Men's Wearhouse

    1.0(2 reviews)
    4.5 mi

    Awful Experience. Don't Rent Here. I picked up the suit…read moreafter getting measured and it did not fit. It wasn't even close. This was shortly before my wedding. The store was apologetic and promised to have it altered in house. When I picked up the suit a second time the sleeves came all the way down to my fingers. I had to buy material glue strips to fix it myself. And the broken clasp on the pants never was fixed, so it stuck out the entire wedding ceremony. Don't rent here for your wedding. You will regret it.

    I drove about an hour to get to the Men's Warehouse store on Corridor G in Charleston,WV. It…read morestarted out great. A lady named Hoda fit me and helped me. I bought two suits four shirts and a tie. She was great at customer service. Both suits needed alterations. The first one was finished in a couple of days, it was a perfect fit. Hoda said that she was going on vacation and their alterations person would be gone on vacation also. A few days later I received a call from Men's Whse and they said my second suit was ready for pick up. I drove the hour back to pick it up and it looked like someone had wadded it up and left it in the back of a closet somewhere. It was late in the evening and I needed the suit for a trip so I took it. There was no explanation other than they had to ship it to someone to get altered because their person was on vacation. On the way home, I got angrier the more I thought about it. I had spent a lot of money on the suits and it looked terrible, even beyond the wrinkles it was not altered very well. I called to speak with the manager the next day, I first talked to the assistant manager then I had to call back around noon to get the store mgr. he said to bring it in, another hour up and back, and they would steam it. They took all of 5 minutes to steam it. It still looked like crap, I asked where Hoda was and what days does she work. They said,"well they don't know exactly, just whenever she comes in. Anyway, the customer service when Hoda is not there is horrible. I'm taking the suit to have someone, who knows what they are doing, fix the sleeve alterations and have the suit professionally pressed. Don't go there if you want good customer service, without Hoda, it's terrible!

    Photos
    Men's Wearhouse - New suit that looked like it had been wadded up and slept in.

    New suit that looked like it had been wadded up and slept in.

    Men's Wearhouse - New suit jacket from Men's Warehouse in Charleston, WV. No apologies said their alterations person was on vacation.

    New suit jacket from Men's Warehouse in Charleston, WV. No apologies said their alterations person was on vacation.

    Men's Wearhouse - New suit pants given to me from the store after they called me to come and pick up my new suit.

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    New suit pants given to me from the store after they called me to come and pick up my new suit.

    Estep's the Nu Look - formalwear - Updated May 2026

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